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Last updated on: March 29, 2023
36Rental Locations
19Airport Locations
Map View of Car Rental Locations in Cairns
Budget
9.4/10
Alamo
9.2/10
East Coast
8.8/10
Jucy
7.9/10
BARGAIN
9.0/10
Apex
9.4/10
ACE Rental Cars
9.2/10
Thrifty
9.1/10
Europcar
8.9/10
Hertz
9.7/10
Firefly
9.4/10
Atlas
8.9/10
AVIS
9.4/10
Enterprise
9.7/10
Reviewed: March 23, 2023
Great car, roomy with all our luggage and luxurious. Highlight though staff at Cairns and Proserpine who were superb, helpful, friendly and a credit.
Reviewed: July 15, 2022
Provided upgrade which was a Hyundai which turned out to be a good vehicle although older than expected.
Reviewed: April 28, 2022
We received a free upgrade. The staff member (Lake) at Cairns pick up was fantastic; brilliant customer service. No hard sell on extras etc, explained everything thoroughly, very friendly.
Reviewed: January 9, 2020
I booked a medium SUV - Mitsubishi ASX or similar - and received a Holden CHR which is a small SUV. For the price I paid I feel I didn’t get value for money. The CHR didn’t even fit 2 large suitcases in the boot, which was a key consideration of my purchase. The CHR also had dents on the passenger side. Apart from that the car was clean on the inside, fairly new and easy to drive. The customer service was good, even though we noticed an available Mitsubishi ASX sitting in the Budget carpark.
Reviewed: January 8, 2020
Partly my fault process long as I went to eurocar instead budget, so waited in line twice. I misunderstood position of car in Carpark. I spent half an hour with sore feet ( new shoes) spitting rain before finding car parked in avis.
Reviewed: February 10, 2023
We would like to complain. The car seat in which we ordered wasn't fitted to the vehicle. It was placed in the car for us to fit. The $70 fee was still charged at location and we don't feel the service was met. If we had of known this we would have saved our money and bought our own with us. Very disappointed with Alamo and won't be using them again. The whole process was very stressful in the heat after a long flight with our toddler.
Reviewed: October 4, 2022
Our first car had a few issues (skipping gears) but they swapped the car for us and it was amazing customer service - we felt very heard
Reviewed: June 8, 2022
Jason at Alamo was quick to action our pickup of the car. Car was immaculate only, brand new. Everything went smoothly and we received a few travel tips.
Reviewed: February 1, 2023
Car was great, worked perfectly. Service was great, the airport shuttle is very convenient and all staff is friendly. Would recommend.
Reviewed: October 9, 2022
Car was great, service was quick, airport pick up and drop was very punctual.
Reviewed: July 29, 2022
Very easy to pick-up and drop off the car. The customer service was great. The girl who served us was very helpful and answered any questions we had. All the other staff we came into contact with were very courteous and helpful. Would thoroughly recommend this company.
Reviewed: June 17, 2022
East Coast made us feel terrible as they wanted us to cancel the insurance we bought with you and take out theirs We were advised that they would charge us $4400 excessfor any damage and we would need to claim it back from you and that would be very problematic if we could actually get it back !! I certainly will not be using them or unfortunately you or any broker as all we wanted was a stress free hire , that is why we added the extra insurance..the worst kind of consequential selling from East Coast !!!!! I'm not sure why you use them if they suggest you will not payout on any claim? Fortunately we returned the car in perfect condition but every time we used the car it was stressful.
Reviewed: December 6, 2022
staff you had at cairns depot were excellent car was clean
Reviewed: November 7, 2022
We had to organise our own movements from the airport to the Jucy pickup point as there was no room in the transfer vehicle?. Excuses were made but we spoke to another worker who suggested they are just lazy!. That, I believe.
Reviewed: August 31, 2022
Best to bite the bullet and go with a tier 1 rental company. By the time you travel to the depot and pay for insurance, you're better off hiring a car based at the airport.
Reviewed: November 20, 2021
The hire car was a little beaten up but it didn't cause any issues during the hire. Definitely needed a wheel alignment - the car would casually veer left without correction.
Reviewed: December 30, 2022
Counter took a little longer than expected, they had problems with the eftpos machine
Reviewed: December 29, 2022
Pretty good and friendly. Didn't try and scam us like a lot of budget places do.
Reviewed: September 7, 2022
Car was smaller than expected , but that could have been me over expecting.The MG£ was underpowered though.
Reviewed: November 10, 2022
カウンタースタッフの英語が分かりやすく、英語話者じゃなくとも分かりやすかった。説明が丁寧で注意事項がよくわかった。
Reviewed: July 29, 2022
Issues with phone and internet on pick up day. Mix up due to lack of internet that Was difficult to add excess reduction fee. Rented again later in week, booked directly nil issues.
Reviewed: July 14, 2022
I found apex excellent to deal with. Friendly staff, great service and great car.
Reviewed: June 28, 2022
Car was great, we got an upgrade. Staff happy and helpful. Everything was easy
Reviewed: July 28, 2022
Ace were fantastic, from transfer to the car to pick and the instructions for drop off was easy.
Reviewed: May 29, 2021
Car was a Hertz car, was a new RAV4 Hybrid so was better than I was expecting. Staff were friendly but had to be bused to the city location to pick up, although we could return at the airport directly Been waiting for a copy of the rental agreement for over 2 weeks
Reviewed: January 23, 2020
Easy to pickup and drop off, great customer service. I recommend.
Reviewed: January 23, 2020
Easy access if you are in the city and good customer service. I had a great up grade because the car I supposed to get wasn’t available so they gave me a KIA Carnival which is a really comfortable car.
Reviewed: January 17, 2020
Counter staff were fast and courteous. The car was parked on the street and ready for us to drive away, although it was a different make and model than the one shown on the booking - same vehicle class though.
Reviewed: November 9, 2021
Left mobile phone holder in car, called straightaway but Thrifty staff did not find it. Very disappointing. So what happened to our holder???
Reviewed: December 14, 2020
Great car, service and counter staff. Very easy to deal with.
Reviewed: October 12, 2020
The milage of the vehicle is not high. The extenal look of the vehicle is good. However the some buttons of the radio are not working and some button at the steeling wheel for the radio not workibg as well. Otherwise it is good for the provided vehicle.
Reviewed: September 11, 2020
Great to hire from. Only negative is booth in airport terminal was closed and we had to go to the office in the carpark.
Reviewed: July 18, 2021
Good service, very nice car but terribly expensive. $2,000.- for 8 days driving 222km just to get around is very expensive!
Reviewed: May 1, 2020
Very friendly staff at the pick up location. The drop off was super easy also
Reviewed: September 11, 2019
Counter not located at the international terminal. Quite abit of a hassle walking over to the domestic terminal with 2 young children both below the age of 5, plus luggage for the entire family.
Reviewed: May 31, 2021
I oredered a Suziki Swift and got a Suburu Forester. I insured based on a Swift with no windscreen cover. Chip on Forester windscreen which has intelligent eyesight. I am yet to discover what/if this will cost.
Reviewed: November 6, 2019
The sound system/navigation system/reverse camera in the car was spoilt and kept lagging
Reviewed: April 24, 2019
Had to go to domestic pick up as nobody available at the international desk. Made up for with free car upgrade.
Reviewed: February 13, 2020
ケアンズ空港ではhertzのカウンターで受け取りでした。スムーズに対応してくれたので10分ほどで手続きが終わり、車に乗り込めした。 返却時もhertz専用の返却駐車場があるのでそちらに停めると係員がすぐ来てくれました。 傷チェックをして2.3分で返却処理は終わります。 帰りの傷チェックは結構適当で軽ーく車体を見回って終わりだったので少し不安でしたが特に追加チャージはされてないので大丈夫でした。
Reviewed: June 13, 2019
The Navi didn't work. A map to show exact drop off point and location of Petrol stations near the airport would be really helpful
Reviewed: March 21, 2019
Hyundai I30 was supplied instead of the expected Corolla. Very impressed with the Hyundai. Perfect for our needs and very fuel efficient. Would happily do it all again.
Reviewed: November 27, 2019
We were very impressed with the location and the ease of our booking!
Reviewed: October 24, 2019
Atlas was amazing, their Customer Service Representative-Javie was amazing, one of the best I have ever met, he did everything fast and with easy and he went out of his way to help and make our experience pleasant and we were extremely happy with everything.
Reviewed: August 10, 2019
Everything is good except on one day in Cape tribulation , the car didn't start when we finished and try to go back to our hotel at 4:30 PM. There is no service in the area. Luckily a tourist took us to the restaurant to use the land line and we call road assistant and they order a tow truck to help us. At 5:30 PM , suddenly the car can start and we cancel the tow truck. We were scare because it was getting dark and it was a long way to go back. We still do not know what was wrong with the van, but finally everything is OK
Reviewed: March 14, 2019
When we arrived to cairns we needed to wait for more than an hour for the Avis stuff to Give us the car We order sedan and got hatchback which was very small for our luggage and space for our kids When we asked for our order they said that is not what we order and that we need to add more money
Reviewed: March 9, 2019
Great once we got the cat -but you cannot contact anyone - they don’t answer the phone. We were delayed to get to pick up car and for 24 hours tried to call and no one answered the phone. Very stressful and unhelpful. No way to make contact with them to ask help and advice. We needed to talk to a person in cairns and we couldn’t.
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Free shuttle bus
Shuttle Bus
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In terminal
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In terminal
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Shuttle Bus
