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Last updated on: June 15, 2021
32Rental Locations
17Airport Locations
Map View of Car Rental Locations in Cairns
Apex
9.3/10
Hertz
9.7/10
Jucy
8.0/10
ACE Rental Cars
9.2/10
Alamo
9.2/10
Thrifty
9.3/10
BARGAIN
10.0/10
Europcar
8.9/10
Firefly
9.4/10
East Coast
8.7/10
Budget
9.4/10
Atlas
8.9/10
AVIS
9.4/10
Enterprise
9.7/10
Reviewed: June 2, 2021
I had to pay for another insurance even though I had already paid for the same through you. I was told at Apex that I Will have to pay the excess to them and claim it from you guys if anything happens which was not informed at the time of booking through you.
Reviewed: June 2, 2021
The company needs to start to accept NSW digital licences. Apart from that they have good customer service. Cars could do with modernising
Reviewed: July 22, 2020
Staff were excellent to deal with, most efficient and helpful. Lovely car
Reviewed: May 31, 2021
I oredered a Suziki Swift and got a Suburu Forester. I insured based on a Swift with no windscreen cover. Chip on Forester windscreen which has intelligent eyesight. I am yet to discover what/if this will cost.
Reviewed: November 6, 2019
The sound system/navigation system/reverse camera in the car was spoilt and kept lagging
Reviewed: April 24, 2019
Had to go to domestic pick up as nobody available at the international desk. Made up for with free car upgrade.
Reviewed: December 4, 2020
Decription of vehicle should change from Fiat Punto to Hyundai Accent as there were no Fiat Puntos visible at all
Reviewed: December 2, 2019
Great service, car was ready including child seats by the time payments where completed! Friendly staff. Child seats rather expensive, 2 seats cost as much as the car itself...
Reviewed: November 23, 2019
The car was quite old but anyway the price is cheap. What you pay is what you get. Upon arrival, I tried to call the hotline several times for airport pick-up but no luck, I had to take uber to go to the location and pay $34, it was quite disappointing at the beginning but after raising the concern with the staff, they arranged reimbursement for the same so all good in the end. The staff are professional and accommodating.
Reviewed: October 9, 2019
We rented two cars at the exact same price and with the same description. One car was significantly better than the other. Around 5 years newer. Generally the price was low, so can't complain too much
Reviewed: May 29, 2021
Car was a Hertz car, was a new RAV4 Hybrid so was better than I was expecting. Staff were friendly but had to be bused to the city location to pick up, although we could return at the airport directly Been waiting for a copy of the rental agreement for over 2 weeks
Reviewed: January 23, 2020
Easy to pickup and drop off, great customer service. I recommend.
Reviewed: January 23, 2020
Easy access if you are in the city and good customer service. I had a great up grade because the car I supposed to get wasn’t available so they gave me a KIA Carnival which is a really comfortable car.
Reviewed: January 17, 2020
Counter staff were fast and courteous. The car was parked on the street and ready for us to drive away, although it was a different make and model than the one shown on the booking - same vehicle class though.
Reviewed: December 12, 2019
I got a Nissan Qashqai instead and the car was very good, comfortable for 4 with lots of luggages.
Reviewed: November 19, 2020
Alamo staff were fantastic, very efficient and friendly.
Reviewed: March 2, 2020
The car overall was good except for a large carpet stain rear passenger side.
Reviewed: December 14, 2020
Great car, service and counter staff. Very easy to deal with.
Reviewed: October 12, 2020
The milage of the vehicle is not high. The extenal look of the vehicle is good. However the some buttons of the radio are not working and some button at the steeling wheel for the radio not workibg as well. Otherwise it is good for the provided vehicle.
Reviewed: September 11, 2020
Great to hire from. Only negative is booth in airport terminal was closed and we had to go to the office in the carpark.
Reviewed: December 4, 2020
Hi. It's been almost two months after my rental and I haven't received my deposit of 500 AUD.
Reviewed: May 1, 2020
Very friendly staff at the pick up location. The drop off was super easy also
Reviewed: September 11, 2019
Counter not located at the international terminal. Quite abit of a hassle walking over to the domestic terminal with 2 young children both below the age of 5, plus luggage for the entire family.
Reviewed: August 16, 2019
相手方の都合で無料でアップグレードしてくれました。早朝ですと、国際線の受付に人がいません。国際線の受付カウンターまでカートを押すと約10分、それが気にならないなら、おススメです。国際線にある各社の半額で借りられました。保険の説明などあり、多少の英語力はマストです。
Reviewed: February 13, 2020
ケアンズ空港ではhertzのカウンターで受け取りでした。スムーズに対応してくれたので10分ほどで手続きが終わり、車に乗り込めした。 返却時もhertz専用の返却駐車場があるのでそちらに停めると係員がすぐ来てくれました。 傷チェックをして2.3分で返却処理は終わります。 帰りの傷チェックは結構適当で軽ーく車体を見回って終わりだったので少し不安でしたが特に追加チャージはされてないので大丈夫でした。
Reviewed: June 13, 2019
The Navi didn't work. A map to show exact drop off point and location of Petrol stations near the airport would be really helpful
Reviewed: March 21, 2019
Hyundai I30 was supplied instead of the expected Corolla. Very impressed with the Hyundai. Perfect for our needs and very fuel efficient. Would happily do it all again.
Reviewed: February 18, 2020
At the East Coast the attendant tried to sell me another insurance but I already had one with the app EasyRentCars which is better and cheaper. Also, they charged me AU$1000 as a bond, really high bond.
Reviewed: February 7, 2020
The car I got was full of scratches n dents which have not been repaired, but when I returned the car, they straight away pointed at a 4-inch line at the bottom of the passenger door which I didn’t even notice as all other scratches seemed more noticeable than that. They claimed that I caused the little line n I was charged $500 for the repair n 2 days loss of rental. I have been renting cars quite a number of times since the last 2 years in Cairns, and all the other car rental companies didn’t even check or maybe just ignored those little scratches that was obviously not even the hirer’s fault. I don’t mind being charged if the car I got was a new one with a clean body n no scratch at all.
Reviewed: October 2, 2019
Took almost an hour to get from international to picking up the car..... way too long. Otherwise good.
Reviewed: January 9, 2020
I booked a medium SUV - Mitsubishi ASX or similar - and received a Holden CHR which is a small SUV. For the price I paid I feel I didn’t get value for money. The CHR didn’t even fit 2 large suitcases in the boot, which was a key consideration of my purchase. The CHR also had dents on the passenger side. Apart from that the car was clean on the inside, fairly new and easy to drive. The customer service was good, even though we noticed an available Mitsubishi ASX sitting in the Budget carpark.
Reviewed: January 8, 2020
Partly my fault process long as I went to eurocar instead budget, so waited in line twice. I misunderstood position of car in Carpark. I spent half an hour with sore feet ( new shoes) spitting rain before finding car parked in avis.
Reviewed: November 8, 2019
We are very happy with the car, just that it has limited boot space for luggages
Reviewed: October 4, 2019
Hyundai i30, pristine condition with 8000km on the clock. Susprised that they didn't supply an SD card (unlike Hertz) so the inbuilt GPS didn't work. Android auto/car play is my preference so didn't bother me but something to what put out for (as I've been sold on the in built GPS before).
Reviewed: March 14, 2019
that picture below was how the car was given to me, I was not prepared of the size of the scratch, even it was mentioned in the pick up conversation.
Reviewed: November 27, 2019
We were very impressed with the location and the ease of our booking!
Reviewed: October 24, 2019
Atlas was amazing, their Customer Service Representative-Javie was amazing, one of the best I have ever met, he did everything fast and with easy and he went out of his way to help and make our experience pleasant and we were extremely happy with everything.
Reviewed: August 10, 2019
Everything is good except on one day in Cape tribulation , the car didn't start when we finished and try to go back to our hotel at 4:30 PM. There is no service in the area. Luckily a tourist took us to the restaurant to use the land line and we call road assistant and they order a tow truck to help us. At 5:30 PM , suddenly the car can start and we cancel the tow truck. We were scare because it was getting dark and it was a long way to go back. We still do not know what was wrong with the van, but finally everything is OK
Reviewed: March 14, 2019
When we arrived to cairns we needed to wait for more than an hour for the Avis stuff to Give us the car We order sedan and got hatchback which was very small for our luggage and space for our kids When we asked for our order they said that is not what we order and that we need to add more money
Reviewed: March 9, 2019
Great once we got the cat -but you cannot contact anyone - they don’t answer the phone. We were delayed to get to pick up car and for 24 hours tried to call and no one answered the phone. Very stressful and unhelpful. No way to make contact with them to ask help and advice. We needed to talk to a person in cairns and we couldn’t.
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