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Last updated on: July 24, 2024
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39Rental Locations
21Airport Locations
Map View of Car Rental Locations in Cairns
SIMBA CAR HIRE
10.0/10
ACE Rental Cars
9.3/10
BARGAIN
9.0/10
East Coast
8.4/10
Enterprise
9.8/10
Apex
9.3/10
Europcar
8.6/10
AVIS
9.2/10
Thrifty
9.2/10
Budget
9.3/10
Alamo
9.2/10
Hertz
9.6/10
Dollar
9.0/10
Jucy
7.4/10
Firefly
9.3/10
Shouqizuche
9.6/10
Atlas
8.2/10
APOLLO
6.8/10
Keddy by Europcar
10.0/10
Red Spot
7.0/10
Reviewed: May 5, 2024
The car rental company is small but very professional. They send high-resolution pictures of the car to your email, and the deposit is automatically refunded after returning the car.
Reviewed: February 16, 2024
Very satisfied with great service, pick-up and drop-off included!
Reviewed: July 28, 2022
Ace were fantastic, from transfer to the car to pick and the instructions for drop off was easy.
Reviewed: May 29, 2021
Car was a Hertz car, was a new RAV4 Hybrid so was better than I was expecting. Staff were friendly but had to be bused to the city location to pick up, although we could return at the airport directly Been waiting for a copy of the rental agreement for over 2 weeks
Reviewed: January 23, 2020
Easy to pickup and drop off, great customer service. I recommend.
Reviewed: March 20, 2024
Watch out they are trying to find the damage on the car which is really unnoticeable
Reviewed: March 1, 2024
Great staff and very quick. However, the picture of car was different from the one we were given
Reviewed: July 8, 2024
The car had electrical issue that caused battery to be drained on first day overnight
Reviewed: April 8, 2024
The location was a bit away from downtown area, so I used taxi to get there, not walking distance.
Reviewed: February 28, 2024
A relatively large local rental company. There's no on-site location at the airport, so a shuttle is needed. The store is not far and easy to find as it's on the main exit route from the airport. Confirming the terminal with the rental company is essential to avoid long waits. Upon arrival, you'll need to call them, so a certain level of English is required.
Reviewed: February 1, 2023
Car was great, worked perfectly. Service was great, the airport shuttle is very convenient and all staff is friendly. Would recommend.
Reviewed: March 9, 2019
Great once we got the cat -but you cannot contact anyone - they don’t answer the phone. We were delayed to get to pick up car and for 24 hours tried to call and no one answered the phone. Very stressful and unhelpful. No way to make contact with them to ask help and advice. We needed to talk to a person in cairns and we couldn’t.
Reviewed: March 28, 2024
Very nice car suited for city driving and long trips. Not good on the hills needs more grunt. But it was easy to drive and very comfortable over long distances.
Reviewed: September 17, 2023
Extremely happy with car and service. Will definitely book through them again
Reviewed: September 20, 2023
Ford Puma was extremely frugal on fuel and easy to operate.
Reviewed: July 18, 2021
Good service, very nice car but terribly expensive. $2,000.- for 8 days driving 222km just to get around is very expensive!
Reviewed: May 1, 2020
Very friendly staff at the pick up location. The drop off was super easy also
Reviewed: January 15, 2024
Top quality car and service. A little difficult with locating the car park for drop-off. Instructions could have been shared beforehand. Really good experience overall.
Reviewed: March 14, 2019
When we arrived to cairns we needed to wait for more than an hour for the Avis stuff to Give us the car We order sedan and got hatchback which was very small for our luggage and space for our kids When we asked for our order they said that is not what we order and that we need to add more money
Reviewed: December 4, 2018
Cairns airport is small, with 2-3 rental car service counters in close proximity. You can get the car just across the street, and we didn’t have to queue. The issue was an extra charge for taxes! Although we noticed it right away, the AVIS staff insisted on charging our card, otherwise we wouldn't get the car. Despite explaining that all taxes had been paid, they wouldn't budge. When asked which specific tax it was, they couldn't clarify. The worst part was that they deceived me by claiming it was a deposit to be refunded upon return, even though the charge on the card was clearly for the rental. However, the staff were polite throughout and tried to help for a long time. It seems foreign customer service is really unprofessional. We contacted the rental platform but they couldn't resolve it in a short time. To avoid delaying our trip, we had to pay, planning to deal with it after returning home.
Reviewed: December 25, 2023
The counter is right next to the baggage carousel at Cairns Airport. Very convenient. Booked a RAV4 but got a brand new Kia, and it was a diesel version with great power. The interior was very clean.
Reviewed: November 9, 2021
Left mobile phone holder in car, called straightaway but Thrifty staff did not find it. Very disappointing. So what happened to our holder???
Reviewed: December 14, 2020
Great car, service and counter staff. Very easy to deal with.
Reviewed: March 11, 2024
Due to a change in plans I needed to retun the car ealy to Cairns on Sunday 25th Feb meaning I am owed a refund for the unused days. I was told at the counter that an updated invoice would be genrated via email. That has not happended at this point. I would like to request a car hire refuen for the unsed days. I was due to return the car on Wed 28th Feb so am owed three days charges.
Reviewed: August 30, 2023
Customer service was excellent, process was easy and smooth and car was perfect for our needs.
Reviewed: March 23, 2023
Great car, roomy with all our luggage and luxurious. Highlight though staff at Cairns and Proserpine who were superb, helpful, friendly and a credit.
Reviewed: July 15, 2022
Provided upgrade which was a Hyundai which turned out to be a good vehicle although older than expected.
Reviewed: April 28, 2022
We received a free upgrade. The staff member (Lake) at Cairns pick up was fantastic; brilliant customer service. No hard sell on extras etc, explained everything thoroughly, very friendly.
Reviewed: March 3, 2024
Fantastic customer service at the counter from the lady and two guys there. The car was good and the whole process easy. The only let down was we were waiting in the international terminal desk for ages before reading a sign on the Euro car desk saying pick up was in domestic. Wish Alamo had a sign up. Wasted 30 mins of time
Reviewed: June 12, 2023
Service staff at pick up were great. Booked a Toyota Camry and was given a MG SUV which was a pleasant suprise.
Reviewed: February 10, 2023
We would like to complain. The car seat in which we ordered wasn't fitted to the vehicle. It was placed in the car for us to fit. The $70 fee was still charged at location and we don't feel the service was met. If we had of known this we would have saved our money and bought our own with us. Very disappointed with Alamo and won't be using them again. The whole process was very stressful in the heat after a long flight with our toddler.
Reviewed: May 31, 2021
I oredered a Suziki Swift and got a Suburu Forester. I insured based on a Swift with no windscreen cover. Chip on Forester windscreen which has intelligent eyesight. I am yet to discover what/if this will cost.
Reviewed: January 13, 2024
My expectations were definitely met. I want well prepared vehicles that are clean. I got this and no issues.
Reviewed: June 25, 2023
Terrible experience, car was extremely dated with over 140,000kms on it. Panels looses, car drove terribly and had a constant tick. When I arrived constant expectations that I pay more and put more money on hold. All in all the car was a piece of sh#t that wouldn’t be worth more than $2000. Staff not helpful and will never use Jucy again.
Reviewed: June 19, 2023
Car was beaten up with lots of scratches and dents. Depot was a long way from airport and the shuttle's timing wasn't good, ie a lot of flights are quite early but the service doesn't start until around 8.30-9 I think
Reviewed: December 6, 2022
staff you had at cairns depot were excellent car was clean
Reviewed: November 7, 2022
We had to organise our own movements from the airport to the Jucy pickup point as there was no room in the transfer vehicle?. Excuses were made but we spoke to another worker who suggested they are just lazy!. That, I believe.
Reviewed: February 13, 2020
ケアンズ空港ではhertzのカウンターで受け取りでした。スムーズに対応してくれたので10分ほどで手続きが終わり、車に乗り込めした。 返却時もhertz専用の返却駐車場があるのでそちらに停めると係員がすぐ来てくれました。 傷チェックをして2.3分で返却処理は終わります。 帰りの傷チェックは結構適当で軽ーく車体を見回って終わりだったので少し不安でしたが特に追加チャージはされてないので大丈夫でした。
Reviewed: June 13, 2019
The Navi didn't work. A map to show exact drop off point and location of Petrol stations near the airport would be really helpful
Reviewed: March 21, 2019
Hyundai I30 was supplied instead of the expected Corolla. Very impressed with the Hyundai. Perfect for our needs and very fuel efficient. Would happily do it all again.
Reviewed: August 13, 2018
The staff had a good attitude, waiting time was acceptable, and they were patient.
Reviewed: November 27, 2019
We were very impressed with the location and the ease of our booking!
Reviewed: October 24, 2019
Atlas was amazing, their Customer Service Representative-Javie was amazing, one of the best I have ever met, he did everything fast and with easy and he went out of his way to help and make our experience pleasant and we were extremely happy with everything.
Reviewed: August 10, 2019
Everything is good except on one day in Cape tribulation , the car didn't start when we finished and try to go back to our hotel at 4:30 PM. There is no service in the area. Luckily a tourist took us to the restaurant to use the land line and we call road assistant and they order a tow truck to help us. At 5:30 PM , suddenly the car can start and we cancel the tow truck. We were scare because it was getting dark and it was a long way to go back. We still do not know what was wrong with the van, but finally everything is OK
Reviewed: August 2, 2017
It was clearly a Hertz car, but I was directed to Apollo and ended up spending 30 AUD on taxis. Called three times and no one answered.
Reviewed: July 18, 2016
Very convenient, it's Europcar's Australia branch, and the car condition is excellent.
Walk to counter
Free shuttle bus
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Shuttle bus
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In terminal
In terminal
Walk to counter
Free shuttle bus
Walk to counter
Call for pick-up
Free shuttle bus
