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Last updated on: April 6, 2020
30Rental Locations
16Airport Locations
Map View of Car Rental Locations in Cairns
Apex
9.3/10
Hertz
9.3/10
Firefly
8.8/10
Europcar
9.4/10
Budget
9.1/10
Atlas
9.6/10
AVIS
8.0/10
Enterprise
9.3/10
East Coast
8.8/10
Alamo
9.0/10
Thrifty
9.4/10
ACE Rental Cars
9.1/10
Jucy
8.1/10
Reviewed: February 28, 2020
easy renters did not l tell me that if I don’t pick up the car before 5pm that I couldn’t pick up the car at all according to Apex.
Reviewed: February 21, 2020
Very easy to deal with. Caught the free shuttle bus both for pick up and drop off and both times was prompt
Reviewed: January 19, 2020
Apex staff were easy going and informative and helpful.
Reviewed: November 27, 2019
Couldn't have had a better experience. The staff were lovely, the car was perfect and the price was excellent. I was there during a very difficult time (death of my Mother) and I was treated with such calm respect. I'm a firm fan of Apex now, and will hire from them for all future needs.
Reviewed: April 24, 2019
Had to go to domestic pick up as nobody available at the international desk. Made up for with free car upgrade.
Reviewed: November 6, 2019
The sound system/navigation system/reverse camera in the car was spoilt and kept lagging
Reviewed: February 13, 2020
ケアンズ空港ではhertzのカウンターで受け取りでした。スムーズに対応してくれたので10分ほどで手続きが終わり、車に乗り込めした。 返却時もhertz専用の返却駐車場があるのでそちらに停めると係員がすぐ来てくれました。 傷チェックをして2.3分で返却処理は終わります。 帰りの傷チェックは結構適当で軽ーく車体を見回って終わりだったので少し不安でしたが特に追加チャージはされてないので大丈夫でした。
Reviewed: March 21, 2019
Hyundai I30 was supplied instead of the expected Corolla. Very impressed with the Hyundai. Perfect for our needs and very fuel efficient. Would happily do it all again.
Reviewed: June 13, 2019
The Navi didn't work. A map to show exact drop off point and location of Petrol stations near the airport would be really helpful
Reviewed: August 16, 2019
相手方の都合で無料でアップグレードしてくれました。早朝ですと、国際線の受付に人がいません。国際線の受付カウンターまでカートを押すと約10分、それが気にならないなら、おススメです。国際線にある各社の半額で借りられました。保険の説明などあり、多少の英語力はマストです。
Reviewed: September 11, 2019
Counter not located at the international terminal. Quite abit of a hassle walking over to the domestic terminal with 2 young children both below the age of 5, plus luggage for the entire family.
Reviewed: July 24, 2019
Annoyed that they placed a hold on the cost of rental and advised that $400 would be released when car was returned. Instead they took a further $657 out of my account and did not release my holding amount in essence costing me $1657. Called and was advised by customer service that it would take up to 10 days for funds to be released. Unprofessional and rude as that process has an impact on my family personally as we have a disabled child and funds are required at all times to purchase medications. Had to borrow extra cash to buy medicine for my child
Reviewed: January 9, 2020
I booked a medium SUV - Mitsubishi ASX or similar - and received a Holden CHR which is a small SUV. For the price I paid I feel I didn’t get value for money. The CHR didn’t even fit 2 large suitcases in the boot, which was a key consideration of my purchase. The CHR also had dents on the passenger side. Apart from that the car was clean on the inside, fairly new and easy to drive. The customer service was good, even though we noticed an available Mitsubishi ASX sitting in the Budget carpark.
Reviewed: January 8, 2020
Partly my fault process long as I went to eurocar instead budget, so waited in line twice. I misunderstood position of car in Carpark. I spent half an hour with sore feet ( new shoes) spitting rain before finding car parked in avis.
Reviewed: November 8, 2019
We are very happy with the car, just that it has limited boot space for luggages
Reviewed: October 4, 2019
Hyundai i30, pristine condition with 8000km on the clock. Susprised that they didn't supply an SD card (unlike Hertz) so the inbuilt GPS didn't work. Android auto/car play is my preference so didn't bother me but something to what put out for (as I've been sold on the in built GPS before).
Reviewed: March 14, 2019
that picture below was how the car was given to me, I was not prepared of the size of the scratch, even it was mentioned in the pick up conversation.
Reviewed: November 27, 2019
We were very impressed with the location and the ease of our booking!
Reviewed: October 24, 2019
Atlas was amazing, their Customer Service Representative-Javie was amazing, one of the best I have ever met, he did everything fast and with easy and he went out of his way to help and make our experience pleasant and we were extremely happy with everything.
Reviewed: August 10, 2019
Everything is good except on one day in Cape tribulation , the car didn't start when we finished and try to go back to our hotel at 4:30 PM. There is no service in the area. Luckily a tourist took us to the restaurant to use the land line and we call road assistant and they order a tow truck to help us. At 5:30 PM , suddenly the car can start and we cancel the tow truck. We were scare because it was getting dark and it was a long way to go back. We still do not know what was wrong with the van, but finally everything is OK
Reviewed: March 14, 2019
When we arrived to cairns we needed to wait for more than an hour for the Avis stuff to Give us the car We order sedan and got hatchback which was very small for our luggage and space for our kids When we asked for our order they said that is not what we order and that we need to add more money
Reviewed: March 9, 2019
Great once we got the cat -but you cannot contact anyone - they don’t answer the phone. We were delayed to get to pick up car and for 24 hours tried to call and no one answered the phone. Very stressful and unhelpful. No way to make contact with them to ask help and advice. We needed to talk to a person in cairns and we couldn’t.
Reviewed: February 18, 2020
At the East Coast the attendant tried to sell me another insurance but I already had one with the app EasyRentCars which is better and cheaper. Also, they charged me AU$1000 as a bond, really high bond.
Reviewed: February 7, 2020
The car I got was full of scratches n dents which have not been repaired, but when I returned the car, they straight away pointed at a 4-inch line at the bottom of the passenger door which I didn’t even notice as all other scratches seemed more noticeable than that. They claimed that I caused the little line n I was charged $500 for the repair n 2 days loss of rental. I have been renting cars quite a number of times since the last 2 years in Cairns, and all the other car rental companies didn’t even check or maybe just ignored those little scratches that was obviously not even the hirer’s fault. I don’t mind being charged if the car I got was a new one with a clean body n no scratch at all.
Reviewed: October 2, 2019
Took almost an hour to get from international to picking up the car..... way too long. Otherwise good.
Reviewed: March 2, 2020
The car overall was good except for a large carpet stain rear passenger side.
Reviewed: September 24, 2019
Guy who served us was very helpful. Bit of a queue but we didn't mind waiting.
Reviewed: October 13, 2019
Hidden costs on the hire of booster seats, and it couldn't be explained why there was additional costs and how it come to the total that was being requested.
Reviewed: January 14, 2020
The bond money should not be such high amount. Even in-print of credit card should be enough I think... Thank you for your valuable services anyway.
Reviewed: January 13, 2020
Excellent location and very good service. Very polite staff and really ready to help
Reviewed: September 11, 2019
Car was miss sold. Picture and description was of a 4x4 G model. Car was a GLA. FAR TOO SMALL and not a proper 4x4
Reviewed: January 23, 2020
Easy to pickup and drop off, great customer service. I recommend.
Reviewed: January 23, 2020
Easy access if you are in the city and good customer service. I had a great up grade because the car I supposed to get wasn’t available so they gave me a KIA Carnival which is a really comfortable car.
Reviewed: January 17, 2020
Counter staff were fast and courteous. The car was parked on the street and ready for us to drive away, although it was a different make and model than the one shown on the booking - same vehicle class though.
Reviewed: December 12, 2019
I got a Nissan Qashqai instead and the car was very good, comfortable for 4 with lots of luggages.
Reviewed: December 6, 2019
We had a 15 min bus ride to pick up the car. We sat at the back and the air con was terrible. There was only one staff member for bookings and a full bus load of people to pick their cars off. From the time we got to the office it then took another 50mins before we could commence our journey.
Reviewed: December 2, 2019
Great service, car was ready including child seats by the time payments where completed! Friendly staff. Child seats rather expensive, 2 seats cost as much as the car itself...
Reviewed: November 23, 2019
The car was quite old but anyway the price is cheap. What you pay is what you get. Upon arrival, I tried to call the hotline several times for airport pick-up but no luck, I had to take uber to go to the location and pay $34, it was quite disappointing at the beginning but after raising the concern with the staff, they arranged reimbursement for the same so all good in the end. The staff are professional and accommodating.
Reviewed: October 7, 2019
Definitely a budget operation. All the cars I had the opportunity to hire had plenty of knocks to them. If you are used to premium car hire operators with new, good condition vehicles Jucy may not be the best choice for you.
Reviewed: October 4, 2019
Nopes. Old car for 4 days with unusual sounds at times made me feel scared.
Reviewed: October 9, 2019
We rented two cars at the exact same price and with the same description. One car was significantly better than the other. Around 5 years newer. Generally the price was low, so can't complain too much
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