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Europcar, Sydney City Car Rental

Europcar 2000+ ratings, 19 reviews

Sydney, New South Wales, Australia

8.4 / 10 Very Good

Europcar - Sydney City Information, Car Rental Instructions & Policies

Store Location

IBIS DARLING HARBOUR - 70 MURRAY ST

Telephone

+61 (0) 2 96607038

Pickup from Branch or Car Park & After Hours Pickup

Pickup instruction is being collected.

Return to the Store, Car Park or Key Box & After Hours Return

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -17:00
07:30 -18:00
08:00 -17:30
07:30 -18:00
08:00 -17:30
07:30 -18:00
08:00 -17:30
07:30 -18:00
08:00 -17:30
07:30 -18:00
08:00 -17:30
07:30 -18:00
08:00 -17:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
AUD 10030-60

Ford Ranger Wildtrak

Toyota C-hr Hybrid

Toyota Corolla

M Mercedes B Class

Bmw X1 Xdrive 25i

Bmw 2 Series Convertible (inc Gps)

Bmw 5 Series

Nissan Kicks Or Similar

Mercedes-benz E-klasse-diesel

Mercedes Benz Cla 200 (inc. Gps)

Hyundai Kona

Mercedes Benz Gle350d

Pack up ^
AUD 10015-30

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master, DinersClub, AMEX

Visa Master DinersClub AMEX

Note that two credit cards may be asked for upon pickup if your rental car falls into these car types: Ford Ranger Wildtrak, Toyota C-hr Hybrid, Toyota Corolla, M Mercedes B Class, Bmw X1 Xdrive 25i, Bmw 2 Series Convertible (inc Gps), Bmw 5 Series, Nissan Kicks Or Similar, Mercedes-benz E-klasse-diesel, Mercedes Benz Cla 200 (inc. Gps), Hyundai Kona, Mercedes Benz Gle350d

Car rental with debit cards is also accepted and listed as below: Visa, Master

Visa Master

UnionPay,Visa Electron,DinersClub,Maestro,JCB,Debit Mastercard,Discover,Visa Debit,AMEX are not accepted.

Note that two debit cards may be asked for upon pickup if your rental car falls into these car types: Ford Ranger Wildtrak, Toyota C-hr Hybrid, Toyota Corolla, M Mercedes B Class, Bmw X1 Xdrive 25i, Bmw 2 Series Convertible (inc Gps), Bmw 5 Series, Nissan Kicks Or Similar, Mercedes-benz E-klasse-diesel, Mercedes Benz Cla 200 (inc. Gps), Hyundai Kona, Mercedes Benz Gle350d

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

18 - 99 years old

Young Driver Fee applies at 18 - 25 years old with charge of AUD 27 - 36.992 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
Toddler car seat rental
Toddler car seat rental
Recommended for children weighing 40-100 lbs /18-45kg (approx. 4 - 11 years)
AUD 13.32/day
capped at AUD 93.25
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
AUD 20.72/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
AUD 11/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
AUD 10.89/day
capped at AUD 70
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
AUD 10/week
Tire chains rental
Tire chains rental
Prices and inventory depend on local stores.
AUD 15/day

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Mornington Peninsula
While travelling on a ferry or barge, the vehicle is not covered by the Damage Liability Fee. The customer is fully responsible for any damage that occurs to the vehicle or damage caused by the vehicle while it is on the ferry. This includes submersion, in the event of the ferry/barge sinking.
Depending on car models, bringing rental cars to below countries is allowed and free of charge:
Representative Car Models Islands

Mercedes Classe V Auto-diesel

Nissan Kicks Or Similar

Renault Talisman

Griffiths Island

Kangaroo Island

While travelling on a ferry or barge, the vehicle is not covered by the Damage Liability Fee. The customer is fully responsible for any damage that occurs to the vehicle or damage caused by the vehicle while it is on the ferry. This includes submersion, in the event of the ferry/barge sinking.

Conditional:

Depending on car models, bringing rental cars to below countries is allowed but policies differ:
Representative Car Models Islands

Ford Kuga

Hyundai Kona

Nissan Xtrail 2wd 5+2 Seats

Kia Sportage

North Stradbroke Island

South Stradbroke Island

Bruny Island

Magnetic Island

Phillip Island

Kangaroo Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to the Australian islands that are not listed in Free of Charge, Conditional is not allowed.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

4.9 mi from Sydney International Airport

Hotels

Nearby Furnished 2 Bedroom By Harbourside

Nearby Novotel Sydney Darling Harbour

Nearby Ibis Sydney Darling Harbour

Other Landmarks

0.7 mi from Sydney Tower Eye

1.4 mi from Sydney Opera House

FIND ME A CHEAP RENTAL
Map view of Europcar Store Location
coordinates: -33.8716 151.1975

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 8.4 / 10 Very Good

  • Vehicle condition: 8.6
  • Vehicle cleanliness: 8.5
  • Spaciousness: 8.8
  • Counter staff: 7.5
  • Pick-up location: 8.8
  • Drop-off location: 8.1
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • H.Kang

    Sydney

    9.3 /10 Excellent

    Reviewed: Monday, July 26, 2021

    When I dropped off the car, a man just received the key. That's it. I wanted any confirmation document of the drop-off the car. But They didn't.
    Read More >
  • J.ZHAO

    Sydney

    2 /10 Poor

    Reviewed: Monday, July 26, 2021

    Got downgraded to Isuzu medium SUV without notice
    Read More >
  • D.Simpson

    Sydney

    9 /10 Excellent

    Reviewed: Monday, July 26, 2021

    The person on the desk tried to tell us next time we should solely book through their company and that it wouldn’t have been much dearer. I had checked though and it was quite a lot more expensive .
    Read More >
  • Anonymous

    Sydney

    8.7 /10 Very Good

    Reviewed: Monday, July 26, 2021

    Our experience with europcar was terrible. We arrived at the counter in Sydney, and since we showed our license and it was in Spanish they would not give us the car. They needed a translated version of the license and if we did not have one they would not give us the car. We then asked for a refund, but they would not give it to us. We had to translate the license which costed 100 dollars and we had to wait for 3 hours in order to receive the translation. This is ridiculous, we have been all over the world and this has never happened to us. We also went to other cities in Australia and NO ONE asked us for the translated license. We are never renting with this company again, and the staff member has very rude as well. Our experience was terrible, and we lost half a day in the agency
    Read More >
  • VP HIEW

    Darling harbour

    6.7 /10 Average

    Reviewed: Monday, July 26, 2021

    I had a very bad experience with Europcar. The staff made some mistakes on contract so we have been waited for 1 hr to get our cars. After rental, we returned the car to Europcar, the staff there has checked and kept the key. They emailed us again and mentioned we did not return. Also, we were extra charged by Europcar $250+ Aud. And I have to make oversea call to get back my refund. Overall, it really makes us very disappointed with the car rental service.
    Read More >
  • J.Dziadkiewicz

    Sydney

    10 /10 Excellent

    Reviewed: Monday, July 26, 2021

    All Okay, pleased with the whole experience.
    Read More >
  • LOH

    Woolloomooloo

    9.7 /10 Excellent

    Reviewed: Monday, July 26, 2021

    Easy to find pickup and dropoff locations. Car was given as specified and provided with the child seat as we required
    Read More >
  • Anonymous

    Woolloomooloo

    8 /10 Very Good

    Reviewed: Monday, July 26, 2021

    Car rental return signage at Brisbane international airport is hindered by high grass and we thought europcar has a different return location and skip the drive in. We google search and it directs us to domestic airport to return. It is important for stranger driver to see a clear company signage for easy and smooth car return.
    Read More >
  • A.Amond

    Sydney

    8 /10 Very Good

    Reviewed: Monday, July 26, 2021

    Still waiting for my deposit to be reimbursed to my credit card 2 months later
    Read More >
  • Phere

    Woolloomooloo

    8 /10 Very Good

    Reviewed: Monday, July 26, 2021

    Easy to pick up & drop off vehicle without any hassle.
    Read More >
  • Gabriele Gentile

    Sydney

    10 /10 Excellent

    Reviewed: Monday, July 26, 2021

    good
    Read More >
  • Anonymous

    Sydney

    7.3 /10 Good

    Reviewed: Monday, July 26, 2021

    The car that they gave was in a very good condition and new . We had no issues during the pick up because instructions were clearly stated as per email with several reminders. However upon drop off, there were no clear instructions to where the drop off place in the airport as there were so many terminals. we called in the europecar call center who gave us wrong info to park the car in the car park then go to the eurocar counter. Upon parking the car and heading to the counter, the counter personals were not helpful at all and blamed us on the error of drop off. They were very rude and gave us a difficult time to handback the car ( those staff in melbourne airport terminal 3 counter)
    Read More >
  • J.SUCASAS MEJUTO

    Sydney

    4 /10 Average

    Reviewed: Monday, July 26, 2021

    All the seats are terrible dirty.
    Read More >
  • Stewie

    Sydney

    10 /10 Excellent

    Reviewed: Monday, July 26, 2021

    About the easiest pick up of a rental car
    Read More >
  • Anonymous

    Sydney

    10 /10 Excellent

    Reviewed: Monday, July 26, 2021

    Counter was right within our hotel - the Pullman - can't get more convenient than that! Counter service was slightly slow but still reasonable.
    Read More >
  • R.Faust

    Sydney

    10 /10 Excellent

    Reviewed: Monday, July 26, 2021

    Brilliant car. Drop of really easy. Perfect. Thanks.
    Read More >
  • w.rogers

    Sydney

    10 /10 Excellent

    Reviewed: Monday, July 26, 2021

    Car performed really well plenty of room for luggage and a lot of room for passengers.Enjoyed driving the Kia Sportage
    Read More >
  • A.Lowes

    Sydney

    10 /10 Excellent

    Reviewed: Monday, July 26, 2021

    Great price and a simple pick up & drop off process. Not pushy on the add-ons and helpful with assistance.
    Read More >
  • Dr Khalid Baloch

    Sydney

    9.3 /10 Excellent

    Reviewed: Monday, July 26, 2021

    Everything was good.
    Read More >
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