9.3 /10 Excellent
Reviewed: February 19, 2020
The experience was great. Will happily book with you again in the future. However, my only quibble was that I was expecting a counter for picking up keys. It would be better if you could notify people what to do when they arrive at the airport. A simple text with instructions would have been great.
Read More >8.3 /10 Very Good
Reviewed: February 19, 2020
Very helpful and vey fair. Pamela in the Cairns office was very professional during the vehicle inspection process.
Read More >9.3 /10 Excellent
Reviewed: February 19, 2020
Very helpful and polite staff
Read More >7 /10 Good
Reviewed: February 19, 2020
The only trouble we had was with pick up from Cairns airport and finding the drop off location in Sydney,. The staff was very friendly and helpful.
Read More >10 /10 Excellent
Reviewed: February 19, 2020
When we arrived at the airport to pick up our car, it was easy to find the shuttle location to take us to the rental. The bus comes every 15 minutes. We received a brand new car which was great. The lady who helped us with our booking was friendly and offered some suggestions of places to visit. Drop off was also simple and fast.
Read More >10 /10 Excellent
Reviewed: February 19, 2020
Apex staff were easy going and informative and helpful.
Read More >10 /10 Excellent
Reviewed: February 19, 2020
Like: Heritage walking and train
Dislike: Very touristy.....
Read More >10 /10 Excellent
Reviewed: February 19, 2020
Like: This is the second time we've rented off you - an enjoyable experience.
Dislike: Shame you won't pick up and drop off from the International Terminal. We travel with 2 large golf bags, 2 others bags and hand luggage so it would be nice to be collected at the terminal rather than having to navigate our way across to the pickup area.
Read More >8.3 /10 Very Good
Reviewed: February 19, 2020
乗り出しを急いでいたので、ピックアップは利用せずに、空港からapexの事業所まではタクシーを利用しました。（3分ぐらいで着きました。）
カウンタースタッフは、ひっきりなしにかかってくる電話に出ながらの対応でしたが、とても感じがよく、分かりやすい英語で笑顔で対応してくれました。車はセラトーではなく、同等のトヨタカローラでしたが、キレイでカッコイイ仕様でした！
コスパも良かったので、ケアンズに行く際はまた利用すると思います。
Read More >9.3 /10 Excellent
Reviewed: February 19, 2020
The customer staff at Apex was excelellent. We got upgraded to a larger vehicle, better vehicle and everything was smooth. Will use Apex again.
Read More >10 /10 Excellent
Reviewed: February 19, 2020
The Car was as good as new. The staff especially brooke and the drop off driver were really great. Awesome customer service. Will book them for next trip and recommend to others
Read More >10 /10 Excellent
Reviewed: February 19, 2020
The Apex, Process was quick with no Fuss, very Happy
Read More >9.3 /10 Excellent
Reviewed: February 19, 2020
Car was in very good condition and was a good size for our trip. Collection and drop off was very easy and the staff were great.
Read More >10 /10 Excellent
Reviewed: February 19, 2020
All excellent hardly any waiting time, free uograde, excellent service.
Read More >9.3 /10 Excellent
Reviewed: February 19, 2020
Apex were very good No complaints at all
Read More >9 /10 Excellent
Reviewed: February 19, 2020
Everything associated with our rental, from the booking, the staff at the pick up/drop off, the vehicle, use of vehicle, to drop off was excellent -EXCEPT - the instructions as to where to pick up the courtesy van at Cairns International Airport - should have read "turn right out of main door Terminal 1 and proceed towards domestic terminal for courtesy van - pick up approx half way between International and Domestic Terminals" - words to that effect. Now we know where the pick up area is, it is fine, but for first timers the instructions on the Easy Rent a car app are vague.
Read More >9 /10 Excellent
Reviewed: February 19, 2020
Car was great
Read More >8.3 /10 Very Good
Reviewed: February 19, 2020
Car we got was very old and we didn't like the condition of the car. Drive of the vehicle was not good either. Baby seats we got were in terrible condition, very dirty. However very spacious car, seats were in good condition.
Read More >10 /10 Excellent
Reviewed: February 19, 2020
Easiest car rental I've had, great price and the staff at Apex excellent. They did not try to push extras on you and additional driver at no extra cost.
Great car as well.
Read More >9.8 /10 Excellent
Reviewed: February 19, 2020
Like: Excellent all round
Dislike: Some rain
Read More >10 /10 Excellent
Reviewed: February 19, 2020
Like: Apex we're so friendly and helpful and the car was perfect
Dislike: After a bit of a mix up, trying to deal with the staff at Easycar rentals was impossible....luckily Apex could take over and sort it
Read More >10 /10 Excellent
Reviewed: February 19, 2020
The booking was upgraded to a Hyundai i30
Read More >9.3 /10 Excellent
Reviewed: February 19, 2020
We waited for 20 minutes to get our car. Return was quick and easy.
Service was great and friendly staff.
Read More >10 /10 Excellent
Reviewed: February 19, 2020
Like: Picked up quickly from the airport. Was served immediately when we arrived at the rental location. The car was ready, had plenty of room and drove well. On return we were dropped off promptly at the airport. Great service, excellent rates, would definitely recommend and use Apex again if I visited Cairns.
Dislike: Nothing
Read More >10 /10 Excellent
Reviewed: February 19, 2020
everything straightforward and easy - very good service
Read More >9.8 /10 Excellent
Reviewed: February 19, 2020
Like: Nice car, friendly and efficient service.
Dislike: We had to wait until the next morning after arriving because there was no after hours pickup.
Read More >9 /10 Excellent
Reviewed: February 19, 2020
Booking on line was easy.
Pick up was an easy process
Worked through well
Read More >8 /10 Very Good
Reviewed: February 19, 2020
Car was better then expected!
Read More >9.2 /10 Excellent
Reviewed: February 19, 2020
Like: I travel frequently and rent cars at times. Other major rental agencies have much to learn vs Apex. I had two drivers and insurance included for much less than other options.
Dislike: Car was very reasonable for price but a few minor scratches - interior was perfect.
Read More >9.3 /10 Excellent
Reviewed: February 19, 2020
The counter staff were beyong lovely. On pick up we got great advice on local area's to visit, as it was wet season we were notified to be careful so the girl truly went above and beyond.
Read More >10 /10 Excellent
Reviewed: February 19, 2020
The Apex staff was AMAZING!!! They were very accommodating.
Read More >7.7 /10 Good
Reviewed: February 19, 2020
I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear.
Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more.
I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults.
I highly recommend to opt in to the right car insurance program when you are renting from here.
Read More >10 /10 Excellent
Reviewed: February 19, 2020
Fantastic staff with great recommendations on things to check out in the area, as well as honest feedback about what should/could be avoided.
Read More >8 /10 Very Good
Reviewed: February 19, 2020
Overall the car was good for what we wanted. We thought we were getting a Hyundai Accent but instead were given a Kia Rio which was still ok for us as we didn’t have a lot of luggage. The time spent picking up and dropping off wasn’t too bad and the staff members we dealt with were friendly and helpful. Luckily for us we didn’t have any issues with the car including accidents so we can only comment on the service we received which was very good overall.
Read More >10 /10 Excellent
Reviewed: February 19, 2020
The best thing about Apex in Cairns was the counter staff. We were helped by a lady originally from Liverpool and she was excellent giving us great tourist tips and recommendations on how to get around. Great service. The car was fine, no hassles. Thanks!
Read More >6.7 /10 Average
Reviewed: February 19, 2020
Car service was good.
Price was competitive
I would use the service again
Read More >10 /10 Excellent
Reviewed: February 19, 2020
Like: Ease of pick-up drop off, friendly staff and condition of vehicle.
Dislike: Vehicle drop off was a little sqweezy.
Read More >8.7 /10 Very Good
Reviewed: February 19, 2020
rental fee for Nav very expencive. in addition map data was very old, did. even not know drop off location!!!
Read More >8 /10 Very Good
Reviewed: February 19, 2020
The car was very good, and we were well attended by the service staffs, but it took us quite a while to be picked up from n to the airport. We had no Australian phone no as we just landed, so we couldn’t call for pick up and just have to wait till it arrived. It took us around 45-60 minutes to be at the airport from the time we arrived at the car rental for returning of vehicle.
Read More >9 /10 Excellent
Reviewed: February 19, 2020
Like: Happy with the service
Dislike: Nothing
Read More >9 /10 Excellent
Reviewed: February 19, 2020
Dislike: thought I would pick up the car t the airport
Read More >9.8 /10 Excellent
Reviewed: February 19, 2020
Like: I left my makeup bag in the glove box when I returned the vehicle before my flight; they drove it up to me to collect at the departures before my flight took off! All of the staff were incredibly friendly and helpful. I would definitely use Apex again and recommend to others.
Thanks for everything, y’all!
Dislike: I had to keep plugging in and out the USB cable for the music to come through on the radio.
Read More >6 /10 Average
Reviewed: February 19, 2020
Terrible customer service from apex, left us at Cairns airport for over 45mins without any communication as to why.
Read More >10 /10 Excellent
Reviewed: February 19, 2020
Hassle free booking. No time wasted waiting around. Very efficient
Read More >9.8 /10 Excellent
Reviewed: February 19, 2020
Like: Have dealt with airport counter staff in the past for car hire firms. Efficient but a bit clinical. It was so nice to go through the car rental details with Apex in Cairns. A nice office and chairs for the customers to sit while the paperwork was checked. No rush, no upsell, just friendly staff who cared and exhibited the lovely attitude that is more prevalent when leave the capital cities and deal with friendly regional people who value your patronage, and who care. Probably the best rental experience I have had in many many years.
Dislike: All good.
Read More >10 /10 Excellent
Reviewed: February 19, 2020
Couldn't have had a better experience. The staff were lovely, the car was perfect and the price was excellent. I was there during a very difficult time (death of my Mother) and I was treated with such calm respect. I'm a firm fan of Apex now, and will hire from them for all future needs.
Read More >9.3 /10 Excellent
Reviewed: February 19, 2020
Great staff in cairns office
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