Apex, Cairns Airport Car Rental

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Best price car rental
Store Location
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Driver age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Apex - Cairns Airport Information, Car Rental Instructions & Policies

Store Location

396 SHERIDAN STREET, CAIRNS NORTH, QLD 4870

Telephone

(07) 4053 2896 / 1800 2739 2277

Pickup from Branch or Car Park & After Hours Pickup

The Apex - Cairns Airport car rental location is located out of the airport

Please contact the staff to pick you up to Apex - Cairns Airport car rental when you arrived.

Domestic Terminal 1. After collecting your luggage, phone our office on 1800 183 749 for a shuttle pickup. 2. Walk past baggage carousel #4. 3. Exit through the doors at the end of the terminal. 4. Follow the blue painted line on the footpath until it takes you across a small pedestrian crossing. 5. Wait on the other side of the crossing at the Courtesy Coach Pickup Area. International Terminal 1. After collecting your luggage, phone our office on 1800 183 749 for a shuttle pickup. 2. Head out the front of the terminal doors. 3. Wait until you see the shuttle, it has our name on it.

Return to the Store, Car Park or Key Box & After Hours Return

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	AUD 500-4000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: UnionPay, Visa, Master

DinersClub,JCB,Discover,AMEX are not accepted.

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 8.24/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 12/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 12/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 12/day

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Kangaroo Island, Phillip Island, Mornington Peninsula

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed：
Fraser Island, Bruny Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.5 mi from Cairns Airport

Railway Stations

2.2 mi from Cairns Railway Station

Hotels

0.3 mi from The Lakes Cairns Resort & Spa

0.4 mi from Park Royal

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Map view of Apex Store Location

coordinates: -16.8986977 145.7558963

Location Images

The Rental Desk

Guest Reviews

Total points： 9.2 / 10 Excellent

Vehicle condition: 9.3
Vehicle cleanliness: 9.5
Spaciousness: 9.5
Counter staff: 9.4
Pick-up location: 8.6
Drop-off location: 9.0
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

T.Dickinson
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Cairns Apex staff were friendly and helpful.
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C.Noble
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Very smooth process & helpful staff
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ChristineN
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Staff were excellent to deal with, most efficient and helpful. Lovely car
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J.hughes
Cairns
9.8 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Like: Excellent all round
Dislike: Some rain
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N.Ali
Cairns
9.8 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Like: I left my makeup bag in the glove box when I returned the vehicle before my flight; they drove it up to me to collect at the departures before my flight took off! All of the staff were incredibly friendly and helpful. I would definitely use Apex again and recommend to others. Thanks for everything, y’all!
Dislike: I had to keep plugging in and out the USB cable for the music to come through on the radio.
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Paul H
Cairns
9.8 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Like: Have dealt with airport counter staff in the past for car hire firms. Efficient but a bit clinical. It was so nice to go through the car rental details with Apex in Cairns. A nice office and chairs for the customers to sit while the paperwork was checked. No rush, no upsell, just friendly staff who cared and exhibited the lovely attitude that is more prevalent when leave the capital cities and deal with friendly regional people who value your patronage, and who care. Probably the best rental experience I have had in many many years.
Dislike: All good.
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C.Strasburg
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Like: Apex we're so friendly and helpful and the car was perfect
Dislike: After a bit of a mix up, trying to deal with the staff at Easycar rentals was impossible....luckily Apex could take over and sort it
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Brad
Cairns
9.2 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Like: I travel frequently and rent cars at times. Other major rental agencies have much to learn vs Apex. I had two drivers and insurance included for much less than other options.
Dislike: Car was very reasonable for price but a few minor scratches - interior was perfect.
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A.Wright
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Like: Ease of pick-up drop off, friendly staff and condition of vehicle.
Dislike: Vehicle drop off was a little sqweezy.
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J.Morris
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Like: Picked up quickly from the airport. Was served immediately when we arrived at the rental location. The car was ready, had plenty of room and drove well. On return we were dropped off promptly at the airport. Great service, excellent rates, would definitely recommend and use Apex again if I visited Cairns.
Dislike: Nothing
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J.TAYLOR
Cairns
9 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Dislike: thought I would pick up the car t the airport
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M.Riley
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Like: This is the second time we've rented off you - an enjoyable experience.
Dislike: Shame you won't pick up and drop off from the International Terminal. We travel with 2 large golf bags, 2 others bags and hand luggage so it would be nice to be collected at the terminal rather than having to navigate our way across to the pickup area.
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Jeffro
Cairns
9.8 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Like: Nice car, friendly and efficient service.
Dislike: We had to wait until the next morning after arriving because there was no after hours pickup.
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G.Crow
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Like: Heritage walking and train
Dislike: Very touristy.....
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E.Freeman
Cairns
9 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Like: Happy with the service
Dislike: Nothing
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D.Winter
Cairns
8.7 /10 Very Good
Reviewed: Wednesday, January 27, 2021
rental fee for Nav very expencive. in addition map data was very old, did. even not know drop off location!!!
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N.Bhatia
Cairns
8.3 /10 Very Good
Reviewed: Wednesday, January 27, 2021
Car we got was very old and we didn't like the condition of the car. Drive of the vehicle was not good either. Baby seats we got were in terrible condition, very dirty. However very spacious car, seats were in good condition.
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S.Kozlowski
Cairns
9.3 /10 Excellent
Reviewed: Wednesday, January 27, 2021
The counter staff were beyong lovely. On pick up we got great advice on local area's to visit, as it was wet season we were notified to be careful so the girl truly went above and beyond.
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Dennis
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
The booking was upgraded to a Hyundai i30
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C.PRINGLE
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Easiest car rental I've had, great price and the staff at Apex excellent. They did not try to push extras on you and additional driver at no extra cost. Great car as well.
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Paula T
Cairns
9.3 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Great staff in cairns office
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P.Charuk
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
All excellent hardly any waiting time, free uograde, excellent service.
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P.Kimani
Cairns
6.7 /10 Average
Reviewed: Wednesday, January 27, 2021
Car service was good. Price was competitive I would use the service again
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Scott
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Hassle free booking. No time wasted waiting around. Very efficient
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R.Bennett
Cairns
9 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Car was great
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B.Sporys
Cairns
8 /10 Very Good
Reviewed: Wednesday, January 27, 2021
Car was better then expected!
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B.Duggan
Cairns
9.3 /10 Excellent
Reviewed: Wednesday, January 27, 2021
The experience was great. Will happily book with you again in the future. However, my only quibble was that I was expecting a counter for picking up keys. It would be better if you could notify people what to do when they arrive at the airport. A simple text with instructions would have been great.
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M.Matthys
Cairns
9.3 /10 Excellent
Reviewed: Wednesday, January 27, 2021
We waited for 20 minutes to get our car. Return was quick and easy. Service was great and friendly staff.
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Anonymous
Cairns
7.7 /10 Good
Reviewed: Wednesday, January 27, 2021
I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear. Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more. I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults. I highly recommend to opt in to the right car insurance program when you are renting from here.
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M.Moore
Cairns
6 /10 Average
Reviewed: Wednesday, January 27, 2021
Terrible customer service from apex, left us at Cairns airport for over 45mins without any communication as to why.
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P.Rowell
Cairns
9.3 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Apex were very good No complaints at all
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A.Jaswal
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
The Car was as good as new. The staff especially brooke and the drop off driver were really great. Awesome customer service. Will book them for next trip and recommend to others
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Anonymous
Cairns
9.3 /10 Excellent
Reviewed: Wednesday, January 27, 2021
The customer staff at Apex was excelellent. We got upgraded to a larger vehicle, better vehicle and everything was smooth. Will use Apex again.
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K.Komatsu
Cairns
8.3 /10 Very Good
Reviewed: Wednesday, January 27, 2021
乗り出しを急いでいたので、ピックアップは利用せずに、空港からapexの事業所まではタクシーを利用しました。（3分ぐらいで着きました。）カウンタースタッフは、ひっきりなしにかかってくる電話に出ながらの対応でしたが、とても感じがよく、分かりやすい英語で笑顔で対応してくれました。車はセラトーではなく、同等のトヨタカローラでしたが、キレイでカッコイイ仕様でした！コスパも良かったので、ケアンズに行く際はまた利用すると思います。
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A.Clay
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
everything straightforward and easy - very good service
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Anonymous
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
The best thing about Apex in Cairns was the counter staff. We were helped by a lady originally from Liverpool and she was excellent giving us great tourist tips and recommendations on how to get around. Great service. The car was fine, no hassles. Thanks!
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M.Jarvis
Cairns
8.3 /10 Very Good
Reviewed: Wednesday, January 27, 2021
Very helpful and vey fair. Pamela in the Cairns office was very professional during the vehicle inspection process.
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Anonymous
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Fantastic staff with great recommendations on things to check out in the area, as well as honest feedback about what should/could be avoided.
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G.Barnes
Cairns
9 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Everything associated with our rental, from the booking, the staff at the pick up/drop off, the vehicle, use of vehicle, to drop off was excellent -EXCEPT - the instructions as to where to pick up the courtesy van at Cairns International Airport - should have read "turn right out of main door Terminal 1 and proceed towards domestic terminal for courtesy van - pick up approx half way between International and Domestic Terminals" - words to that effect. Now we know where the pick up area is, it is fine, but for first timers the instructions on the Easy Rent a car app are vague.
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M.Nagel
Cairns
9.3 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Very helpful and polite staff
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J.Tuley
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
The Apex staff was AMAZING!!! They were very accommodating.
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Chris Reyes
Cairns
7 /10 Good
Reviewed: Wednesday, January 27, 2021
The only trouble we had was with pick up from Cairns airport and finding the drop off location in Sydney,. The staff was very friendly and helpful.
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Anonymous
Cairns
9 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Booking on line was easy. Pick up was an easy process Worked through well
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Azlan & Asbira
Cairns
8 /10 Very Good
Reviewed: Wednesday, January 27, 2021
The car was very good, and we were well attended by the service staffs, but it took us quite a while to be picked up from n to the airport. We had no Australian phone no as we just landed, so we couldn’t call for pick up and just have to wait till it arrived. It took us around 45-60 minutes to be at the airport from the time we arrived at the car rental for returning of vehicle.
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Simon Thomas
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
The Apex, Process was quick with no Fuss, very Happy
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A. Gale
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
When we arrived at the airport to pick up our car, it was easy to find the shuttle location to take us to the rental. The bus comes every 15 minutes. We received a brand new car which was great. The lady who helped us with our booking was friendly and offered some suggestions of places to visit. Drop off was also simple and fast.
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M.Jaggs
Cairns
8 /10 Very Good
Reviewed: Wednesday, January 27, 2021
Overall the car was good for what we wanted. We thought we were getting a Hyundai Accent but instead were given a Kia Rio which was still ok for us as we didn’t have a lot of luggage. The time spent picking up and dropping off wasn’t too bad and the staff members we dealt with were friendly and helpful. Luckily for us we didn’t have any issues with the car including accidents so we can only comment on the service we received which was very good overall.
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J.Carter
Cairns
9.3 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Car was in very good condition and was a good size for our trip. Collection and drop off was very easy and the staff were great.
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S.Rise
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Couldn't have had a better experience. The staff were lovely, the car was perfect and the price was excellent. I was there during a very difficult time (death of my Mother) and I was treated with such calm respect. I'm a firm fan of Apex now, and will hire from them for all future needs.
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E.Dionysius
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Apex staff were easy going and informative and helpful.
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Michael
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
Very easy to deal with. Caught the free shuttle bus both for pick up and drop off and both times was prompt
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L.Ricci
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
easy renters did not l tell me that if I don’t pick up the car before 5pm that I couldn’t pick up the car at all according to Apex.
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Y.HIGASHI
Cairns
10 /10 Excellent
Reviewed: Wednesday, January 27, 2021
とても親切に対応していただきました。
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