The counter staff were very helpful on arrival and departure. The car was excellent and reliable. A perfect rental !
About QEEQ:10.0/10
First time on the website but will always be my first port of call from now on. Excellent rates and easy to use. Received an email reference extra charges for driving in France which were absolutely as we expected.
They sting you with paying for the full tank of fuel in the vehicle and then a 'service charge'. The usual trying to upsell which gets boring to listen to by pushy desk staff.
“The car was amazing, the journey was amazing, overall it was great.”
About Firefly:9.7/10
The car exceeded all expectations. I arrived in Brisbane a day early and phoned ahead to see if I could receive a refund on the day not needed and the answer was yes. When I arrived to return the car they were unable to do this on their computer system so that was very frustrating having to return the car twice.
The car was fine. The issue was the delay at pick up. I do not understand why the car was not ready for pick up when we arrived. Or why the customer service person did not call for the car when we first arrived. Why did she call after the paperwork was all done and then we had to stand around waiting. Sadly this meant we were late for the function we were attending
Cheapest price for the rental I could find on the internet. Quick service at pick up. Location right at airport at drop off. Will book through this website again next time.
Thought we would be getting a corsa with air con but got a yaris with no air con.
No return instructions and it took three attempts to find the return area as labelled hertz not firefly
The customer care service was just terrible!! We were a little bit late to pick up the car and was impossible to talk with him by telephone!
I also was charged with a airport fee which was imposed to be included in the price EasyRentCars charged me. I don't think I will repeat.
We have requested additional GPS on the rental car with a top up of $7 a day, but the GPS was not useful as it was not up to date and instated we have to use our phone's Goggle map to navigate. We also did not spot the small crack on the windscreen when we took over the car.
I reserved a ‘full size’ car. I was given an Opel Astra and told this is the biggest car they do. An Astra is not a full size car. I was expecting a Mondeo ( Fusion ) sized vehicle. We managed because they had nothing else to give me.
Great simple cheap alternative that met my requirements - the only issues was that the car was not ready, even though it was booked and the car was not totally clean - it had been washed poorly which made it challenging to check for any pre-existing damage
About QEEQ:10.0/10
Great online tool - the massive benefit is the total insurance coverage which brings the overall hire expense down a huge amount. Love it and have used it several times.
Airport pickup is busy - about as long as a shuttle to a remote location and a pickup would take.
Car itself was good - but they didn't clean it between rentals. They left the paperwork for the old renter and there was about 3 hours between them dropping off and me picking up, which is why I suspect this happened. Other than that it was a great little Hyundai i30.
Staff was very friendly for pickup. Overall, very smooth and will rent again.
sadly firefly staff would not accept that i had my own insurance and quoted '' not with firefly you haven't!' 'she then insisted I buy more! Hidden within the fuel options! She was Kurt with her responses and not at all accommodating. For this reason I would never use or recommend
firefly again.
I have added proof of the extra excess/service charges below
About QEEQ:10.0/10
Easyrental car hire was a pleasure to use!
Great prices and great option when price drops! Definately would recommend and use again in the future! Thank you for making this process easy for me!
J'ai dû régler 93 € d'assurance à mon arrivée et on me proposait même de régler 200€ pour une assurance plus complète. Ce n'était pas mentionné dans le contrat que j'ai signé. Un gps m'a également été facturé alors qu'il se trouvait dans le vehicule. De plus, j'ai rendu la voiture le jeudi matin 22 août et espère un remboursement des 24h non louées.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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