HERTZ CAR RENTAL REVIEWS IN ITALY

No, I was disappointed yet again in Mediterranean countries never to receive the model of car actually booked !!

The car wasnt in the greatest shape. The pick up took inordinately long and had me visiting multiple desks! Also, I paid extra for a GPS system (that turned out to be inbuilt) in the car but had not been updated! It kept on misdirecting me and I had to use google maps on my phone

Easy to use.

Quick car pick up and drop off, no pressure to buy additional stuff, received Great, almost brand new car with low mileage. Received car with full tank of gas, which is not always the standard with rental companies at VCE.

Keep prices low for value oriented customers. And keep up the good work.

Машина не превзошла мои ожидания,заказывал за год,получил другую,хотя вся стоянка была забита той маркой которую заказывал я

This was the worst car hire experience ever! Did not got convertible as reserved. Instead a scratched hatchback after over half an hour wait. And even No apologies from Hertz. Not to speak of any compensations as I have got from other companies even from long queuing times.

The cost of the extra insurance with waiver was more than the cost of the car.

The car is very good condition. We got updated for free. Staff is nice but a bit hard to find the rental office in Rome city center.

I got the cheapest price from here.

Great service will use again, cheers

Aucune explication de la part de la dame au comptoir lors du retrait du véhicule et même remarque pour le personnel à la réception... On se sent un peu seul avec eux...

They charged me more than I was quoted and would not give me the car until I had paid extra

The staff were very helpful, I couldn’t fault them. The car was in good condition, it did have quite a number of dents and scratches and the air conditioning did not work. We were in Italy during summer and at 35 degrees temperatures it got very hot and sweaty in the car. The car wasn’t as clean as I would have expected it to be either. Otherwise mechanically the car was sound. Overall it was a good driving experience in Europe.

Staff at Malpensa airport tried two charge me a far higher price than the reserved price. They then gave me the wrong vehicle.

Le personnel de hertz en la personne de Giorgia a été des plus efficace et gentil. Elle nous a surclasse en nous passant un Vw T-roc et en nous offrant l'option second conducteur.

Rien à dire, très bonne réservation

１台目の車（Fiat500L）のオートマ性能が低く、数日後、再度来店してその旨を伝えたところ快く別の車（Ford EcoSports）に交換してもらえました。 予約時の車（Fiat500X）のグレードが同等かどうかは分かりませんが、良い車でした。

Great attention at Pisa airport counter! Excellent people Simple fast and complete

Charged me more than what was committed in the reservation and have so far not provided me any means to resolve my dispute. The sales reps at the desk at pick up and drop off locations were absolutely unhelpful.

It took more than an hour to pick up the car. Please try to speed up the process.

Excellent

My vehicle was not as described. It was dirty, dented and the stereo did not work. Drop off location was a hassle with the large size of the vehicle

I am not happy with service provided by hertz employee. They tried to charge me for damages which were already on the car on the day when I rented vehicle. I reported damaged to the hertz on pick up date to service assistant and the lady with unprofessional way didn't want to make picture or notes of the extra damages. After all they wanted to charge more than 500€ for scratches! I am highly do not reccomend this branch in Sardignia and will for sure never ever rent the car with them!

personnel serviable et agréable. pas d'attente. voiture nickel, très efficace pour le retour. rien a dire, très bonne expérience.