HERTZ CAR RENTAL REVIEWS IN ITALY

1. They try to sell additional insurance , claiming axa is not enough to cover damage / stolen car cost 2. They give bigger car than ordered but with other seat configuration (face to face second and third row) not like in original order . make it hard to travel with children . Finally gave older car and damaged with regular seat configuration .

All ok

Voiture cabossée à plusieurs endroits Carrosserie accidentée Pas de voiture de rechange Plaquettes( tambours ) freins arrière consommés faisant beaucoup de bruit avec le disque au freinage Obligé de prendre d autres assurances vu les dégâts sur la voiture

Ras

great car, great service, professional staff

the price was quite hight for this car other than that everything else was perfect

El tiempo de espera casi 2 horas y falta vehículos de igual categoría, querían darme de categoría inferior pero me negué por lo que estuve esperando 45 min a que me limpiaran otro vehículo. Muy lentos en la tramitación.

Hertz were very poor. When we arrived we were told that the car we booked was not available but we would be given an alternative. We waited over 90 minutes for a suitable car to find out it had been given to another customer. In the meantime we were offerred a much smaller car than we had booked (we booked a fullsize car (Alfa Romeo Julia or equivalent) as we are a family of 5), then were offered a small MPV which was in terrible condition-covered in dents and scratches, it looked as though someone had gone at it with a hammer!- the worst condition car I have ever been offered from a car rental. Finally, after much heated conversation we were given a large MPV (VW Touran) which had done over 100000 km. By then we had had enough and took it. Luckily it was fine and we had no mechanical problems. While we were trying to sort this all out it seemed every customer had a problem with the cars they were given. Be very wary of booking with Hertz! I will never use them again.

Good service marred by Hertz experience

I waited just over 2 hours to pick up my vehicle. Then the seat belts weren't set up properly leading to further delays. Despite the best efforts of the staff who were friendly and helpful, they just couldn't cope with the volume of demands placed on them. Also vehicle drop off was a 45 minute wait, very disorganized and not enough staff. again staff were friendly and helpful but overwhelmed with customers to deal with. It was very disappointing and I will NOT choose Hertz again because of this.

all fine

Hertz is well organised and hassle free. I try to use them most often. Prices are very competitive and their vehicles are always in great shape.

Prices and pictures of car availability is very accurate. Simple to use and they have a great App!

Very professional service, even though they were very busy. Got an upgrade, no hard sell on additional insurance.

The car wasn’t very clean, with some noises here and the there.

We landed up at Malpensa Terminial 2 instead of Terminal 1 which was a good thing in retrospect. Great service. Car was even upgraded. Well done Hertz

Easy, user friendly website. I like the option of finding cheaper prices. This saved us a few dollars. Well done

The car was dirty, damaged and required that I alert staff of the damage to the car before pickup.

Cars were great but one car not ready at pick up time. Waited about an hour

Great value

Cars were great but one car not ready at pick up time. Waited about an hour

Great value

Car was heavily chiped, dented and with two major dents which were not included on the condition report. Luckily this was picked up by me prior and was included on the report. Counter staff at pick up were trying to scare us to buy additional insurance despite knowing that we already bought this earlier from easyrentcars during booking.

Quick response from easyrentcars on booking. I was asked to provide two credit card, which luckily I had. IT would have been better if these things are mentioned in instruction.

It was not the car that was booked via Easyrental. Although, it served our purpose.

The car had PLENTY of dings and scratches, many of which I had to point out when picking the car up. They don't have unlimited mileage on our car rental, and we only found out about this after we picked up the car. When we returned the car, we had to wait about 40 minutes in line, thankfully we got to the airport early. We were happy to pay the charges, but when we received the receipt and asked our service person, they kept giving us vague answers that didn't make sense. We then went into the manager's office who then proceeded to say that in Italy, there are taxes on taxes. Okay? What does that mean? He wouldn't go on to explain any more. Just beware of hidden charges at Hertz, Dollar and the rest of the fleet, just another typical car rental shop that sends you hidden charges upon return of a vehicle.

Pick up location is not the same as stated. It requires to take shuttle to get the car. The car is quite small and I can barely fit two large luggages.

Excellent with automatically rebook function for lower price.

Hertz at Malpensa airport poorly organised. Car over 1 hour late to pickup from booked time. Car was cleaned inside but outside was filthy and muddy when we picked up and only had 3/4 of a tank of fuel. We washed the car clean ourselves on the first day we picked it up. Disappointed

Everything went smoothly and professionally with the booking of the car through EasyRentCars.

See above comments - just really poor. Despite the many months notice we didn’t get the car ordered, pick up was awful and the car was damaged all round.

It wasnt clear from the booking and also no option available to have pick up at the specific terminal. Upon arrival was told needed to go to other terminal which involved a shuttle bus which wasnt ideal with 3 young children and luggage. The car wasnt slightly smaller than expected but was told that it was the higher category, but was sufficient for what we needed. The car was handed over with no damage but upon collecting had a large dent to the rear and was told just to take a photo of the damage. The person that dealt with collection struggled to speak English and struggled on the computer system.

Having the right terminal options on the booking otherwise no other issues.