The woman we spoke to at the counter was more than helpful and she was extremely nice - very good customer service, she was calm, easy to understand and best of all she was quick!
About QEEQ:10.0/10
Easy booking and no questions/problems when picking up the car!
Thrifty were very busy and I had to wait about 30 minutes for the vehicle.
They had upgraded me to a larger size.
The vehicle had obviously been washed quickly but was presentable.
Staff were friendly and advised me of the delay.
The Thrifty customer service agent was very polite and apologetic about the wait time, however she was shat on by her company for rostering her on as the only person that afternoon. I felt very sorry for her.
Absolutely no complaints about her, she was wonderful, however I'd expect better from a large company like Thrifty.
Good price. Car interior was not clean.
Easy to extend length of hire.
About QEEQ:9.0/10
booking platform great. Made an enquiry about changing the pick up time for hire car through the online chat service which ended up taking too much time and too complicated
The charged too much money from my card. According to their statement, it should be only additional 20 AUD for fuel (although tank was almost full), but they charged 40 AUD.
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