CAR RENTAL REVIEWS ON THRIFTY IN ADELAIDE

Got the car very quickly. The vehicle was clean and in better condition than the one I rented in Melbourne last time.

Car was excellent..charging $34 for 2nd driver was a bit annoying.

Easy and quick..no problems

Great customer service

New fleet, easy to use. Would use next time in Adelaide (airport office)

Easy to use.

No waiting in line, completed in ten minutes

The rental process was very smooth.

Good price. Car interior was not clean. Easy to extend length of hire.

booking platform great. Made an enquiry about changing the pick up time for hire car through the online chat service which ended up taking too much time and too complicated

The man we dealt with in the CBD on hindley st on Saturday 21st was exceptionally friendly and kind. Thank you

Price was great!

This was my first time renting a car in Adelaide. I booked the car from December 17 to December 31. The pickup time was set for 9 AM on the 17th. We arrived around 8:50 AM. The service staff asked for our IDs, entered the details, and informed us about the deposit. They then entered some other information and told us that the rental ended on the 30th. If we wanted to extend it to the 31st, additional charges would apply. I found this odd since I hadn't agreed to any extra payment. I asked why and she repeated that the booking was until the 30th. I called the car rental customer service, who picked up quickly and confirmed that the booking was indeed until the 31st. The customer service agent communicated with the rental company staff and verified all the information. It was 9:06 AM when the call ended. When I received the receipt, I saw that she had already charged me for an extra day without my consent because I had provided a card for the deposit. After talking to customer service again, she refunded the money. Just because I arrived a few minutes early, they charged me for an extra day without informing me, which I found quite confusing. They could have explained or reminded me that it would be better to pick up the car exactly at 9 AM. For future renters, especially those who face language barriers and don't speak the local language, always clarify the charges. Sorry for the lengthy explanation.

Pickup and dropoff are very convenient

The original car had an issue with its number plate. I was immediately given another car when the staff member had a look at the faulty plate

Pleasantly surprised with the set up. Value for money too.

Quite satisfied.

The staff were very friendly. Despite the communication barrier, they were very patient with us.

Good pick up / drop off

Good experience for a first time user