MELBOURNE CAR RENTAL REVIEWS

Great value for money. You do need to wait for the shuttle at pick up and drop off, so make sure you take this into account. Will definitely use it again.

poor communication on return arrangement and misleading phone enquiry

Counter staff at dropoff very rude

There is only one person at the counter. Took more than 20 minutes to complete. The car was dirty with no mats. The car was driven more than 125,000 km and the condition is not so good. The fuel tank was not full.

Staffs are super nice, friendly and helpful. I was a bit late with my internetional flight when I drop off my car. Staffs at drop off point worried i might miss my flight and offer me to give me a ride and drop me off at departure terminal to safe my time. Thank you much for their help and I didnt miss my flight!!

Better experience with Europcar when booked through Easyrentcars.com

the getz was as basic as you can getz, barely enough power but good enough for what we needed it for

Everything was great

A new and nice car but I found rubbish in the car's storage.

The car was quite old and made odd noises when braking. Terrible customer service. Tried calling three different numbers for Aucar for pickup from the airport for, which none were answered for 15min. Organised out of hours car drop off, but no one was waiting for us when we arrived.

Thrifty tried to give me a larger car to compensate but there was no way I wanted to drive a larger car in Melbourne - a place I didn't know. I booked the Ford Focus Cabrio as a special treat for my daughter and the Kia Rio wasn't the same. The other car offered was a Suzuki Swift.

i waited for so long for the delivery bus. And i missed 2 buses because i didn't know that reservation is needed!

We were supposed to be provided with VW Golf but not available during pick up then we were given Mercedez GLA

Waited quite a while and wondering if the pick up will come at the airport. It will be good if someone actually pick up the phone and speak to me to inform about the airport pick up

Had my bond held due to 'missing eTag' that wasn't actually missing just needed to look further (or have it mounted properly). There was a lack of communication in regards to this issue. Initially i was told it was lost but not provided with any evidence evn though they claimed that there was a photo showing the eTag prior to me collecting. After it was located i wasn't informed that the issue had been resolved althoygh i did get notification that the bond had been returned. The communication could have been better, it's not pleasant being accused of taking an eTag and having the bond held so comminucation is important.

Great service from staff at counter. Confirmation email mention to go to "M" for collection which is wrong then when you call you are told via text to go to brown section (which can't be seen as it is over head and seen once you pass and look back) then you are told to wait for a "RED" Atlas bus. Well the bus is white with Atlas in red. Also no mention on what area to wait for in the section as it is long. Why not have a magnetic sign for Atlas Shuttle for car rentals on bus for easier identification. I want the only per see on who found this to be a problem all bbn passages had similar problems!

The online quote for the vehicle was just over $450 and we were charged almost double. A complete rip off. The cars battery failed and we need to have it boosted. Windshield wipers needed to be replaced.

The staff and manager at carhood were fantastic. We were late for our flight, the shuttle to the airport was full but the manager himself drove us to the airport in another car.

the staff at pick up in MELBOURNE city branch were not professional (not the office staff). the car was not clean, not on the out side and especially on the inside. at pick up I found a screw stuck in the wheel

The hire price was very competitive the car was very goid. Everything was good but $400 deposit was too much and it hasn't come back to me yet Not happy about that.