MELBOURNE CAR RENTAL REVIEWS

The car had high mileage, over 100 000 km. It broke down on a remote highway on Kangaroo Island, had to be towed, and when it couldn’t be fixed on the island, it was towed to the ferry and we were charged $ 320 for the towing to get it back to Adelaide. Extremely bad experience.

Like: lovely staff, manners plus, and so polite, nice to see such young people with these attributes.

We ordered a small car but got a big SUV which didn't suit as well. It was too large for some situations and would not have been as fuel efficient as a smaller car.

Car was in very poor condition. Damage from the front bumper to the rear bumper. Windows were quite dirty in the car causing sight issues when the sun was out.

We couldn't understand the person who told us where to go & then couldn't understand her when she was picking us up...it wasn't clear that she was a shuttle & not dropping off our van. When we arrived at the rental car location, we had to wait 15-20 min for our car to be ready & then it turned out to be a huge box van (people mover) that looked like it had been in a more than a few accidents! I don't want to drive a wrecked car when we rent a car. I want something in good condition both inside & outside.

Waited a very long time to get the car, having had a very quick process to sign up and get the keys

The car rental fee is not cheap, there is surcharge charged by National when u picked up the car. the overall with full insurance is nearly the same as big brands like Hertz. but Hertz have clean and new car, but National provide a dirty old car. The car provided not really match my need. I rent a car from hertz before National and I can put all my luggage inside the car, But National Large SUV cannot as they provide a smaller car than what I rent. I asked for help and they just said they have no other car can be provided. Very poor services and I will never rent a car from National.

I think that Europcar can improve its return process because who receive the car were not informative and friendly. So I had to come back to the office service to ask some questions and evething was easily managed.

I was charged a one way fee by Europe car even though it clearly stated it was covered by the booking.

Like: Great price and great service from staff

Great value. Car is very old but in working condition.

The pick up lady was very rude, we also heard her on the phone being extremly rude to a lady that called so it wasnt just is she didnt like. You jist sensed she doesnt like australians or doesnt like people. That really put us off.

The baby seat was not installed when picked up. Baby seat was old and was not installed correctly. It was practically upright for a rear facing seat. Even after I had to reinstall, it was still quite upright. My baby(4mths) head kept tilting fwd in the seat. This soured the whole experience.

service was pretty bad, i got charged $18 dollars extra for admin fee which i was not told, when i called for explanation the manager hang up on me.

Dislike: The extras for the toll charges. to way too much as the extras >50% of toll value.

Maybe for AUCars to have a fixed meeting spot for the shuttle. The text just had a number to call. The problem was the heavy accent of the person I called and I called them in the noisey environment of the airport. Maybe in the text nominate the meet spot. The shuttle also needed to be identified maybe two magnetic signs in door of shuttle. Other than that rental was great and staff at AU cars were courteous.

terrible. First car not drivable. Delay cost us half day of vacation and we missed an appointment with friends. Second car not adequate. Third car was a diesel, not desired nor requested. Fourth car was acceptable.

Its a chinese company.

Great service

Friendly service both call centre and pick up location, also loved the fact that I could extend the rental at the dam rate.