THRIFTY CAR RENTAL REVIEWS IN AUSTRALIA

The car was almost brand new and a good size. The counter staff were friendly. However, when we got the car the petrol tank was not full, it went down a notch before we had even left the car park. We emailed customer service immediately just to find out 2 weeks later when we returned that they don't monitor the customer service email address... The company policy is fuel full to full, but we received our car very short of full fuel.

Very easy to use and got a fantastic price.

Definitely one of the older cars I've hired. Couldn't connect to Bluetooth etc.

Car was great, disappointed that they tried to charge us extra for an extra driver. I've never had that before and if there was going to be an extra charge that should have been transparent either on your site or theirs.

Car was great, disappointed that they tried to charge us extra for an extra driver. I've never had that before and if there was going to be an extra charge that should have been transparent either on your site or theirs.

Nice and easy overall pick-up 7 drop-off process

Nice, easy and practical. Fast reimbursement when applicable

I ordered a Mitsubishi Outlander in order to fit 2 bicycles in the back. Instead I got a Toyota RAV4. The rear seats lay flat to make a large flat loading area, ideal for the bicycles and bags.

Very smooth.

The car exceeds our expectations, very clean and reliable, we enjoyed every minute of our family holiday because of a really cool and amazing ride, Thank you so much, very satisfied and definitely use your service again.

The website was awesome and we get a really cool deal by booking online via your website, Thank you so much and will definitely use it again in the near future.

no

very good

very good

Good and easy to communicate

The bond money should not be such high amount. Even in-print of credit card should be enough I think... Thank you for your valuable services anyway.

It should be more easier to change or add drivers name in the system. I had to cancel the booking a few times to change the details. What a waist of my time! I will much appreciate if you could consider about the matter above.

Very smooth process, always is via Sydney airport. The lady I dealt with on pick up was very friendly and efficient, but on walking in to the office I felt noone really wanted to look up initially, wasn't exactly a great first impression, but as I said, the lady I dealt with was lovely.

I was not able to contact thrifty by phone as was hoping to change my pick up location from airport to the city office.

First time user so was a little sceptical about arrangements but all went without a hitch ...so very happy.

Wait so long time to pick up the car but overall the experience was good.

Great little car. Excellent on all accounts, just I felt it was a little too expensive.

Despite only having about 46K on the clock the car was covered with many small superficial scratches & one more significant scrape on a wheel rim. The thrifty guy we called to look at the vehicle was disinterested he looked at a few & then said these are all just all fair wear & tear! - cars with no physical handbrake are a concern. lose electrics& you lose brakes.

we wanted to extend our rental period. Easyrentcars were unable to do it without cancelling our booking & then had no guarantee that we would still get the vehicle we had booked initially. Not good. Systems need to be upgraded to enable rental extensions/ alterations WITHOUT booking cancellation.

Friendly service at the counter. Car in good condition.

Booking was easy and seamless.

'upgrade' to a toyota highlander which was far too big, and very heavy on petrol consumption, so not value for money we had booked for a compact many months before only to be told that no compact was available - later claimed due to bush fires on mainland - an unlikely story

fine except for thrifty's so-called 'upgrade'

Excellent location and very good service. Very polite staff and really ready to help

Best platform to book a car..!

Everting about the hire was fine but we had a cracked windscreen about a week into the trip and I made 10 calls trying to get help on how and where to get it resolved at minimum cost and either nobody could tell me or they supervisor wold not call back The issue is still not resolved

I still haven't collected my deposit since I returned the car 4 days ago. And no news by mail regarding return

Good