SURPRICE RENT A CAR CAR RENTAL REVIEWS

The staff where putting pressure on us spending more money on all sorts. This was not said when we booked. We ended up paying 171.95 Euros, was disgusting as we had our own insurance they said it didn't cover but it 100% did. As they said they didn't understand my argument they said is this amount or nothing. Then they charged huge amount on the credit card which I still wait to get back. Awful would never book again. We book cars at least 10 times a year and this was the worst yet due to adding money on top.

The car had a lot of scratches but I took pictures and they were efficient in checking it was all ok.

Slowest pick-up service ever. I was the 5th one in the queue and I had to wait more than 1h.

The people at the pick up desk are rude and we wasted a lot of time at the office. Information as to where to wait for pickup was not clear and when I tried calling the number provided, there was no answer. It took a while before figuring out where to wait for pick up.

This was great. Will surely use it again but not with Surprice Rent a Car.

Great experience as usual, highly recommend this company, stress free rental

You need to call the company before you pick up the car. They do not have an actual stand at the airport so they just either walk around the airport or parking lot. I was really surprised as the cars were new and in great condition. Everything is electronic - you sign on mobile device etc.

The car was new and excellent and it was in a higher category than booked. Pickup was perfect. At return, the agent declared that the vehicle was scratched although it was returned in perfect condition and the scratches were imagined. We took photos and will vigurously contest the charges.

Very easy to book, with complete information. I hope that Easyrentcars will properly take care of the renters pretention for non-existent scratches.

Incorrect information about airport meetup location. Had to call twice Pickup took 20-30’ longer than usual Everything else was impeccable and value for money was certainly outstanding

Would use again

auto a l exterieur de l aéroport, temps pour le transfert vraiment long, meme temps long pour le retour

Did not get the car I had however got similar sized car. The car condition was not very good. Customer service was good no problems picking or dropping the car. Word of advise take as much pictures and video of the car before pick up.

The car got hit from front, but they didn't repair it. Service light was always on but they told me it wasn't important. Oil light got sometimes on, i dunno why. They didn't want to inspect with me when I dropped it off. I hope they will return my deposit all back. They gave me a toddler seat which was 15 years old and all ripped off. If i didn't find a coupon which made my rent almost free, i would not work with them.

No problem with anything...

When we went to deliver the vehicle, there was no staff. They told us that there were staff in the office 24/7. We also found that they work 24/7 on the website. When we arrived at the delivery we saw a warning to leave the key and had to leave the key in the cabin without staff. Then we learned that our deposit was cut unannounced. When we checked, they threw the picture that the vehicle was defective, but we left the vehicle flawless. You may encounter such problems with other companies I recommend renting a car.

Thank u EasyRentCars for everything

It’s a great company with very high quality people ready to help with anything you might need!

High fees if your are to drop your car before 7:00 am

The car was almost new, very clean and modern. The car category was as expected. The manager was polite and professional. It is a bit hard to find the office, you should call, they are not in the same building as famous car rental companies

It is a real pain to book a car from the app (Samsung galaxy). Credit card month and year just cannot be sent, and you have to chase for the proper value for hours: you start scroll, and it stops only on the first/last value. You're happy if your card expires on 12/2024 or 01/2024,but if not, prepare to the very annoying game for 5-20 minutes, and try not to break your phone to the wall. And that particular deal was available in app only...

I think that the procedure for charging the credit card with so high amount is not needed, especially to domestic residents. Thank you.

Really friendly company. All staff are accommodating. They aim to help and make sure the pick up is completed quickly.

Amazing app, even after comparing prices you can’t be the service and the price drop facility’s

Nice and quick service, IMPORTANT - full-to-full policy is not accepted by Surprice despite what is written on easyrentcars.com. You drop the car off with the same amount of fuel as at pick up. Location few minutes from the terminal but shuttle is offered.

De très bonne voiture mis a disposition,pris en charge et retour sans pobleme. bien

Facile a réserver ,très bon prix ,dommage que le site est qu en Anglais