Fast, friendly and efficient.

The only thing I would recommend is to advise customers of the gas station locations for fill up on delivery dates. Other than that, it was an easy and pleasant experience to deal with this rental agency, to date.

Finding the location was difficult via GPS. The google map link was inaccurate. Secondly, we waited 1.5 hours in line to even get to the counter where an unpleasant person helped us with the rental. It was just an awful experience and I will certainly think again if Surprice is offered. Also, I think I was the victim of bait and switch. I reserved a fiat 500L many months ago at a very low price but low behold, a month prior to my rental, I got an email saying that they couldn't offer me that car or honor that price for the same size car. The only car they would honor that price for would be a fiat 500 which is much too small for three men and luggage. I was forced to cancel the reservation and naturally the only offers at that time were much more expensive.

Good price, but we did not have the car we reserved. The car was too small. The staff at the pick up was really cold and not helpfull. Good price, but they need to upgrade the customer service.

Shuttle bus service poor and directions for car return very poor. I would not use surprice again.

Booking platform all good.

Personnel très agréable et formalités très claires. Prise en main du véhicule rapide. Véhicule en excellent état