INTERRENT CAR RENTAL REVIEWS IN SPAIN

Interrent / Goldcar in Menorca provide the worst pick-up and drop-off experience I've ever been made to suffer. Ever... Out of date and confusing signing makes you spend 30min in the airport before you find where the shuttle is. That is followed by 2 hours of queues under the sun with third-world services before you can pick up your car. And that is culminated with a drop-off that included about an hour wait for the shuttle. Worst experience ever... Never again Interrent. Never again Goldcar.

Easy to find counter in the airport terminal, no queue, paperwork sorted and key in hand within 15 mins. Almost new Seat LEON in very good condition. Overall very impressed.

Collection point was not on airport as described. So after queuing for 20 mins then had to find a shuttle bus( not clear where from) and go off airport. So booking not as described.

Counter Staff was rude and utterly unprofessional. New terms and conditions were introduced and, to be precise, imposed at pick up (e.g. while 300/500 deposit was agreed in the booking made online, 1100 were held at pick up, not to mention other airport and operations fees not disclosed at booking stage). They also tried to sell an additional insurance policy of Eur 200+ - despite I made clear that I had already bought total coverage ("0 waiver") at booking stage. Needless to say, first and last time I rent from this company.

Horrible! Vente mensongère et forcée !!! Arrivée à l'aéroport il était prévu de récupérer le véhicule sur place mais impossible de trouver l'agence car le fléchage actuel ne correspond à rien. Aucune indication que interent à été racheté par goldcar qui utilise des navettes pour aller à l'extérieur de l'aéroport. Et en plus arrivés sur place comme par hasard aucune de nos cb ne passent et on nous force à prendre une assurance ce qui nous revient à payer 3 fois le prix d'intérêt sinon pas de voiture ! Lamentable comme service et information. La prochaine fois je prendrai une enseigne plus connue.

The car hire was perfectly fine, no issues.

Will never use again and will encourage others to do the same. Worst customer service I have ever experienced

Counter staff were terrible. They were rude, unhelpful and aggressive. They were dishonest in order to sell us additional insurance and became angry when we wouldn't take out their insurance. The staff were clearly speaking about us rudely to each other assuming that we wouldn't understand the language. The manager was also rude and aggressive. Awful experience.

The attitude of the counter staff was very poor with threats of financial penalty when costs for additional insurance cover was declined. Said that my World wide multi excess cover taken many times before was not valid. The car was excellent, but because of the poor attitude of counter staff would not consider using Interrent again or consider recommending to others

Have used Easyrentcars several times and a good value for money service has been offered on each ocassion. Highly recommend this booking platform

Goldcar was the company. Service at the rental place was very poor with a very long wait time. Not enough staff available to discuss prior damage to the car and basic instructions.

The Main problem was at the Airport. The Interrent pick up was advertised as being on site and Interrent supposedly shared an office with Europ car. In fact Interrent do not share with Europ car, and the pick up location is off site and has to be reached by a shuttle bus, which I specifically didn't want to do. The car hire aspect once at the office was pretty good & the car was fine and quite new. Drop off was very effecient.

Would have been an excellent experience if the paperwork had not informed us to wait for the shuttle bus! We stood for 30 minutes then called the telephone number on the paperwork (which didn't work!) When we finally got hold of a member of staff they informed us that we needed to go to the Gold Car desk in the terminal. The gentleman at the desk was most apologetic that we had been stood for nearly an hour waiting! (Not his fault) Please get paperwork right in future. This was most frustrating for us at the start of our holiday.

Sort paperwork so that it has accurate information and telephone numbers that work!

Would of helped to have better instruction to find Interrent desk which was tucked away at the other end of the airport

Very easy to use

Price was awful. Got stung at the airport with a tone of local charges £400. Sat Nav also terrible.

Interrent charged an additional 191.39 euros, despite easyrentcars receipt saying I'd paid for the car and fully comprehensive insurance and no payment was due on arrival. This was like arriving at the airport for a flight I booked and being told it cost 200 euros extra!? I've then been charged a late charge of 40 euros and I'm still awaiting my 80 euros petrol deposit from May (now August) despite returning the car full and within the hour of the nominated return time. I called several times and was awaiting a response to the emails they had told me to write to. They then directed me to an online claim form, which I've just recieved a response to. They have informed me that the 191.39 is a compulsory charge, even though it was put in the 'Extras' column (therefore not allowing easyrentcar to claim the money back), and not included when or clearly noted when booking the car. It's been an expensive and frustrating experience.

Venden el alquiler del coche como si se recogiese en el aeropuerto y no es así, te llevan en un autobús a buscarlo, en la recogida te venden un seguro a todo riesgo sin ninguna necesidad de ello y si no lo contratas (130€) te bloquean 1.100€ en tu tarjeta por si el coche sufre el minino daño, y tienes que estar una hora antes para entregar el coche, una mala experiencia al recoger el coche...

At the counter of Interrent, there is any signs that the office of Interrent moved to Goldcar. At the counter of Goldcar there is no sign, that hier can pick up the car people with interrent voucher. The crew tried to get from me the adminstration fee, although in my voucher of stood clear, that I paid all taxes and fees.

The car was great, just what I needed it. But I had some charges with the company about the airport taxes which it was included in the hired deal.

Very easy to handle and work with them. The help line was fast and useful.

Interrent pressured me into paying 299 Euro insurance after informing me the 1400 Euro would be taken even if there was the slightest scratch on the car when it was returned. Fuel deposit of 110 Euro was excessive. Dd not receive Qashqai but a larger Peugeot. They would not inspect car on return to verify I had refilled. Would never use again, totally felt ripped off.

Counter staff deliberately misled us regarding Excess Insurance, claiming that it wasn't an insurance charge and we HAD to pay it..