HERTZ CAR RENTAL REVIEWS IN UNITED KINGDOM

Check out a little chaotic - ended up taking a different vehicle and took ages. They charged me for a top up that wasn't required (as the vehicle was only half full on collection) but refunded relatively easily. Good price, vehicle as it needed to be.

Excellent and very cheap - will use again.

A lot of dents on car but it didn’t matter as I took the hertz super cover

Waited in line for at least an hour, when we got the car we had paid for it wasn’t the cleanest inside and when my partner opened the passenger car door the handle fell of even though it was reported in the damage report we got the car should never had been given out

The car was damaged on every single panel but not documented. I found a lot of clearly visible damage not in their documentation that I could have been held responsible for on return and been charged for if I hadn’t insisted on the damage being recorded properly. The car smelt of cigarettes and was dirty on the interior. The car was not inspected on its return just the mileage checked. Never using Hertz again.

I did a last minute rental so I was happy with the service.

Van provided was smaller than expected but it was sufficient and excellent condition.

Smooth process

Added bonus of satnav/ Bluetooth connection for music and calls. Lovely car to drive. Very economical on petrol.

The car was parked on its own in my private driveway in the country but they have accused me of a small scratch at the back above the bumper. This was already on the car and was not me but they are charging me for it. No-one went round the car with me on pick up and there was no-one there when i dropped it off Terrible - will never use Hertz again

Very good

easy to book

Drop off location at Inverness is difficult to find. Not enough signs or instructions to get there.

Long wait time to receive car and initially took them a qhile to locate the car as it had been moved.

Good experience will certainly look to book through you again if yiur pricing is competitive.

Good service but was told a small fee for additional driver,turned out to be 75% of car hire again

Easier enough to use online

Hertz has always provided an upgraded car which is why my 1st preference is always Hertz while renting a car.

Had an upgrade which was appreciated as my car had broken down and daughter getting married that day. Faff around as car not full and had to get original guy to confirm on return this was case

I was upgraded, due to them needing more small cars which was ideal for me.

Very easy process

Good wheels

The car was not a caddy but was the equivalent. The insurance, which is not really an optional extra, unless you are happy to pay the ridiculous excess fee, was also £20 per day, making the overall price absolutely overpriced. It should be included in the price really, buy I don’t expect this feedback will make the slightest difference to their policies. The customer is always going to pay out over the odds as competition in this market does not favour the customer but the businesses.

Fine service

I was not given the vehicle I booked. I was charged £50 extra per day. The staff told me that 3 seater vehicle is not there for the class of vehicle booked, but the booking was for 3 seater.

When there were no 3 seater for the class of vehicle I booked, how did the system accepted the bookings?

Person at the Hertz desk was quite abrupt and slightly rude. Seemed quite disinterested.

No trouble with booking through easy rent at all.

Hertz was great once I discovered that that was what I was looking for.

a member of the Hertz team was waiting for me at the airport to take me to my vehicle which was clean and well presented. No complaints

Unbelievable value doubted the service if I m honest but didn't have to pay anymore than what was offered on booking. Will be using them again next week.