9.3 /10 Excellent
Reviewed: Sunday, November 27, 2022
Good staff, very professional. They supplied you with umbrella, car charger etc.
Read More >10 /10 Excellent
Reviewed: Sunday, November 27, 2022
Staff was really nice and fast.
Read More >8.3 /10 Very Good
Reviewed: Sunday, November 27, 2022
We were cery pleased. The airport return was not easy.
Read More >7.3 /10 Good
Reviewed: Sunday, November 27, 2022
Need to do tire and wheel check up. Tire are so bad. A car is not balance and can be slip when driving in the rain
Read More >9.7 /10 Excellent
Reviewed: Sunday, November 27, 2022
Thanks for the car. I had to drive without music (only FM at times). Bluetooth is not there in the card, usb cable was not detected for any of our phones. Others than that, nice experience.
Read More >7.3 /10 Good
Reviewed: Sunday, November 27, 2022
We got to Phuket 7:40pm and the counter was closed. Had to call to meet the agent who was at the carpark. Fast and quick getting the car.
BUT be very careful to inspect the vehicle for damages and point out every dents as on return they will try find something wrong to charge you. I had taken a video and luckily the previous client left their Invoice in the car and managed to prove the damage was already there before us.
Vehicle well cleaned and in good condition.
Read More >9.6 /10 Excellent
Reviewed: Sunday, November 27, 2022
Like: Fuel economy. Clean interior. Minimum administrative work.
Dislike: Nothing.
Read More >9 /10 Excellent
Reviewed: Sunday, November 27, 2022
Like: Had a small mishap with the driver's side of the side mirror. Had a replacement vehicle for a top up of a small additional sum. The staffs ( 思思 and 田甜) were extra friendly.
Read More >10 /10 Excellent
Reviewed: Sunday, November 27, 2022
Like: New car with low mileage. And the best part is they do provide car seat option with reasonable price.
Read More >9.8 /10 Excellent
Reviewed: Sunday, November 27, 2022
Like: Friendly staff
Read More >9.4 /10 Excellent
Reviewed: Sunday, November 27, 2022
Like: Free gifts ( bear and water bottles ), air conds is perfect.
Dislike: The GPS is blocking the view, tinted too dark and hard to see during night time
Read More >9.4 /10 Excellent
Reviewed: Sunday, November 27, 2022
Like: Easy to find, no frills, no fuss
Dislike: Not very friendly staff
Read More >10 /10 Excellent
Reviewed: Sunday, November 27, 2022
Like: Quite easy and friendly . All done through Wechat.
Dislike: deposit of 15K baht turn me off when need 30 to 45 days to return.
Read More >9.7 /10 Excellent
Reviewed: Sunday, November 27, 2022
The car was top class and was super happy. Had a smooth experience.Not a small hiccup through out the trip. Only minor problem was communication at the counter. Would help if the people could speak better english.
Read More >7.7 /10 Good
Reviewed: Sunday, November 27, 2022
Staff couldn't speak or understand English. Rest was good.
Read More >9.3 /10 Excellent
Reviewed: Sunday, November 27, 2022
The car condition are good, easy to fond the booth and staffs are very friendly.. easy to get contact with the staff via wechat.. very helpful..
Read More >10 /10 Excellent
Reviewed: Sunday, November 27, 2022
The were great. I was late for my flight and they allowed me to drop off the keys at the desk without their normal inspection.
Read More >10 /10 Excellent
Reviewed: Sunday, November 27, 2022
Car is new and the processof the getting the car and return is easy.
Read More >8.3 /10 Very Good
Reviewed: Sunday, November 27, 2022
車の状態が思ってたより良かったし、大きめの車で快適だった。旅先でスマートフォンが壊れて返却30分前の電話ができなかったけど、返却場所のビルで返却を待っていてくれて嬉しかった。返却手続きが早くて良かった。
Read More >10 /10 Excellent
Reviewed: Sunday, November 27, 2022
Great car condition... in fact the car that I got is only 1400km mileage. Very clean and good condition. Staff is helpful. Highly recommended.
Read More >Satayu Pattarakijkus
Phuket
8.7 /10 Very Good
Reviewed: Sunday, November 27, 2022
staff is nice but not up to the professional standard
Read More >5.7 /10 Average
Reviewed: Sunday, November 27, 2022
Caters for Chinese customers. Car provided was a bit old with more than 70k on the clock. Normally this would have been OK but unfortunately it seems the car did not receive enough tender, love and care. So I felt it could fail at anytime which is not what you want with a hire car.
Read More >7.7 /10 Good
Reviewed: Sunday, November 27, 2022
Overall services are good. The car battery out after we left the car without using for a day. We only found out when we planned to go out, we've waited almost an hour to get this solve due to raining day. Anyway, we are satisfied with the services provided by Yesaway. Keep the good job. Thanks.
Read More >5 /10 Average
Reviewed: Sunday, November 27, 2022
Avoid this choice if you have another. Pick up time is very slow, almost 1 hour waiting. There is no pick up counter at domestics arrival hall, you have to walk to International terminal to find their counter.
Sum up, avoid this choice if you have another.
Read More >9.7 /10 Excellent
Reviewed: Sunday, November 27, 2022
The overall experience was great. The counter staff at Phuket airport were quick polite and very friendly. If you are going for a car rental you can easily go with Yesaway without any doubts.
Read More >10 /10 Excellent
Reviewed: Sunday, November 27, 2022
The car is what we expected. Pick-up and drop off are smooth and fast.
Checking the vehicle together with the staff. They will tell you where are the previous dent or scratch mark and you took photos first.
They spoke Chinese very well.
Read More >10 /10 Excellent
Reviewed: Sunday, November 27, 2022
VERY GOOD customer service. The counter staff were extremely helpful. We had a bit of a trouble finding the drop off location on Google maps and went to the wrong place. The counter staff ran to the place where we stopped the car to help us avoid fine for illegal parking..
Read More >5.3 /10 Average
Reviewed: Sunday, November 27, 2022
Car condition is very poor, too old
Read More >8.7 /10 Very Good
Reviewed: Sunday, November 27, 2022
No yesaway counter at domestic terminal.
Read More >9 /10 Excellent
Reviewed: Sunday, November 27, 2022
If washed the car before our pick up that would be better.
Read More >6.3 /10 Average
Reviewed: Sunday, November 27, 2022
The car looked and presented well - however, there was an issue with the gears and it had difficulty accelerating which was dangerous when overtaking. As we did a lot of travelling this became very frustrating. If the car had been checked before delivery it would most definitely have been noticeable.
The most frustrating and in my view unprofessional matter was the deposit. It was not returned to me upon return of the car in same condition as confirmed by staff. They then told me i had to wait 1-2 months for the deposit to be returned. I rented many times with Eurocar, Avis and Hertz and every time my deposit is returned immediately. Usually they simply zero out the original charge held as a deposit not an acutal charge to the car, similar as hotels do when you check in. However, the deposit has been charged directly to my Citibank card and i am not paying interest on that and as of today my deposit has not been returned. I am more than angry about this as it was not mentioned either when making the booking or when the deposit was taken at the counter. Can someone please explain this unethical practice & also please confirm my deposit is returned immediately - this is not acceptable.
Read More >8.7 /10 Very Good
Reviewed: Sunday, November 27, 2022
Good service good car
Read More >Harish Narasimhamurthy
Phuket
8.3 /10 Very Good
Reviewed: Sunday, November 27, 2022
It was pretty easy process, I had to produce my passport n driving license, they make a contract copy n I had to sign it n then go to pick up area n inspect the vehicle n start n driving. No hassles at all. I had prepaid the rental n complete insurance coverage, nothing extra I had to pay. Only 10k security deposit I had to make. Yesaway staff were very friendly n helpful. Only difficult part was communication since their English accent is very difficult for us to understand.
Read More >8 /10 Very Good
Reviewed: Sunday, November 27, 2022
The counter staff were excellent
Read More >10 /10 Excellent
Reviewed: Sunday, November 27, 2022
Car was excellent...and there was no hassle while picking up of car and dropping off. however the security deposit of 10000THB has not yet been refunded by yesaway. They said within 30 days of drop off money will be refunded and we did the same on 9th october. Its 11th November now and there is no sign of refund.
Read More >9.3 /10 Excellent
Reviewed: Sunday, November 27, 2022
Yesaway counter is strategically located as soon as you get outside the staff is super courteous and explains every thing in detail which is needed
Read More >10 /10 Excellent
Reviewed: Sunday, November 27, 2022
Good service.
Read More >7.7 /10 Good
Reviewed: Sunday, November 27, 2022
Car is good, new, slightly less clean than the exact same car in Bangkok. The agent at the drop off was rude though. Counter is in the international terminal so if arriving domestically you need to exit, walk across the parking, and go to international terminal.
Read More >9.3 /10 Excellent
Reviewed: Sunday, November 27, 2022
Yesaway's staff so nice. Thank you for take care my family.
Read More >9.7 /10 Excellent
Reviewed: Sunday, November 27, 2022
Counter staff were very helpful.
Read More >8.7 /10 Very Good
Reviewed: Sunday, November 27, 2022
Staff was very helpful.
Read More >9.7 /10 Excellent
Reviewed: Sunday, November 27, 2022
The staff was very helpful and even helped to check the car for scratches and dents. Very proactive, very friendly.
Read More >10 /10 Excellent
Reviewed: Sunday, November 27, 2022
A bit troublesome after booking wben we were required by vendor to send photo of credit card. Worried if it was a scam
Read More >6.3 /10 Average
Reviewed: Sunday, November 27, 2022
we got a car with smell smoke so strong.
The staff informed us if we return with smell then they will charge us 5000 THB but why didn’t staff check the car before hand to the customer. Pick up car process also took long tike compare to another company.
Read More >7 /10 Good
Reviewed: Sunday, November 27, 2022
They didn't have the car that I was 'guaranteed' to get available.
Read More >9 /10 Excellent
Reviewed: Sunday, November 27, 2022
Don't know what the difference is between yesaway and Easyrent??!!
I rented another car for infinitely less hassle, infinitely less (x10) bureaucracy, much smaller lien on my card and able to use any card debit or credit, let alone a card with my name on it. Staff less like government functionaries etc.
You and Avis et al have got the slots in the terminal tied up and good for you, but it sure limits competion, bad for me.
Off course now know that there are alternatives to you and ...... on my future regular visits to Phuket.
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