9.6 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: Fuel economy. Clean interior. Minimum administrative work.
Dislike: Nothing.
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: Had a small mishap with the driver's side of the side mirror. Had a replacement vehicle for a top up of a small additional sum. The staffs ( 思思 and 田甜) were extra friendly.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: New car with low mileage. And the best part is they do provide car seat option with reasonable price.
Read More >9.8 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: Friendly staff
Read More >9.4 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: Free gifts ( bear and water bottles ), air conds is perfect.
Dislike: The GPS is blocking the view, tinted too dark and hard to see during night time
Read More >9.4 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: Easy to find, no frills, no fuss
Dislike: Not very friendly staff
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: Quite easy and friendly . All done through Wechat.
Dislike: deposit of 15K baht turn me off when need 30 to 45 days to return.
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car was top class and was super happy. Had a smooth experience.Not a small hiccup through out the trip. Only minor problem was communication at the counter. Would help if the people could speak better english.
Read More >7.7 /10 Good
Reviewed: Saturday, July 27, 2024
Staff couldn't speak or understand English. Rest was good.
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car condition are good, easy to fond the booth and staffs are very friendly.. easy to get contact with the staff via wechat.. very helpful..
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The were great. I was late for my flight and they allowed me to drop off the keys at the desk without their normal inspection.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Car is new and the processof the getting the car and return is easy.
Read More >8.3 /10 Very good
Reviewed: Saturday, July 27, 2024
車の状態が思ってたより良かったし、大きめの車で快適だった。旅先でスマートフォンが壊れて返却30分前の電話ができなかったけど、返却場所のビルで返却を待っていてくれて嬉しかった。返却手続きが早くて良かった。
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great car condition... in fact the car that I got is only 1400km mileage. Very clean and good condition. Staff is helpful. Highly recommended.
Read More >Satayu Pattarakijkus
Phuket
8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
staff is nice but not up to the professional standard
Read More >5.7 /10 Average
Reviewed: Saturday, July 27, 2024
Caters for Chinese customers. Car provided was a bit old with more than 70k on the clock. Normally this would have been OK but unfortunately it seems the car did not receive enough tender, love and care. So I felt it could fail at anytime which is not what you want with a hire car.
Read More >7.7 /10 Good
Reviewed: Saturday, July 27, 2024
Overall services are good. The car battery out after we left the car without using for a day. We only found out when we planned to go out, we've waited almost an hour to get this solve due to raining day. Anyway, we are satisfied with the services provided by Yesaway. Keep the good job. Thanks.
Read More >5 /10 Average
Reviewed: Saturday, July 27, 2024
Avoid this choice if you have another. Pick up time is very slow, almost 1 hour waiting. There is no pick up counter at domestics arrival hall, you have to walk to International terminal to find their counter.
Sum up, avoid this choice if you have another.
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
The overall experience was great. The counter staff at Phuket airport were quick polite and very friendly. If you are going for a car rental you can easily go with Yesaway without any doubts.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car is what we expected. Pick-up and drop off are smooth and fast.
Checking the vehicle together with the staff. They will tell you where are the previous dent or scratch mark and you took photos first.
They spoke Chinese very well.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
VERY GOOD customer service. The counter staff were extremely helpful. We had a bit of a trouble finding the drop off location on Google maps and went to the wrong place. The counter staff ran to the place where we stopped the car to help us avoid fine for illegal parking..
Read More >5.3 /10 Average
Reviewed: Saturday, July 27, 2024
Car condition is very poor, too old
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
No yesaway counter at domestic terminal.
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
If washed the car before our pick up that would be better.
Read More >6.3 /10 Average
Reviewed: Saturday, July 27, 2024
The car looked and presented well - however, there was an issue with the gears and it had difficulty accelerating which was dangerous when overtaking. As we did a lot of travelling this became very frustrating. If the car had been checked before delivery it would most definitely have been noticeable.
The most frustrating and in my view unprofessional matter was the deposit. It was not returned to me upon return of the car in same condition as confirmed by staff. They then told me i had to wait 1-2 months for the deposit to be returned. I rented many times with Eurocar, Avis and Hertz and every time my deposit is returned immediately. Usually they simply zero out the original charge held as a deposit not an acutal charge to the car, similar as hotels do when you check in. However, the deposit has been charged directly to my Citibank card and i am not paying interest on that and as of today my deposit has not been returned. I am more than angry about this as it was not mentioned either when making the booking or when the deposit was taken at the counter. Can someone please explain this unethical practice & also please confirm my deposit is returned immediately - this is not acceptable.
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
Good service good car
Read More >Harish Narasimhamurthy
Phuket
8.3 /10 Very good
Reviewed: Saturday, July 27, 2024
It was pretty easy process, I had to produce my passport n driving license, they make a contract copy n I had to sign it n then go to pick up area n inspect the vehicle n start n driving. No hassles at all. I had prepaid the rental n complete insurance coverage, nothing extra I had to pay. Only 10k security deposit I had to make. Yesaway staff were very friendly n helpful. Only difficult part was communication since their English accent is very difficult for us to understand.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
The counter staff were excellent
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Car was excellent...and there was no hassle while picking up of car and dropping off. however the security deposit of 10000THB has not yet been refunded by yesaway. They said within 30 days of drop off money will be refunded and we did the same on 9th october. Its 11th November now and there is no sign of refund.
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
Yesaway counter is strategically located as soon as you get outside the staff is super courteous and explains every thing in detail which is needed
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Good service.
Read More >7.7 /10 Good
Reviewed: Saturday, July 27, 2024
Car is good, new, slightly less clean than the exact same car in Bangkok. The agent at the drop off was rude though. Counter is in the international terminal so if arriving domestically you need to exit, walk across the parking, and go to international terminal.
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
Yesaway's staff so nice. Thank you for take care my family.
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
Counter staff were very helpful.
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
Don't know what the difference is between yesaway and Easyrent??!!
I rented another car for infinitely less hassle, infinitely less (x10) bureaucracy, much smaller lien on my card and able to use any card debit or credit, let alone a card with my name on it. Staff less like government functionaries etc.
You and Avis et al have got the slots in the terminal tied up and good for you, but it sure limits competion, bad for me.
Off course now know that there are alternatives to you and ...... on my future regular visits to Phuket.
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
Staff was very helpful.
Read More >6.3 /10 Average
Reviewed: Saturday, July 27, 2024
we got a car with smell smoke so strong.
The staff informed us if we return with smell then they will charge us 5000 THB but why didn’t staff check the car before hand to the customer. Pick up car process also took long tike compare to another company.
Read More >7 /10 Good
Reviewed: Saturday, July 27, 2024
They didn't have the car that I was 'guaranteed' to get available.
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
The staff was very helpful and even helped to check the car for scratches and dents. Very proactive, very friendly.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
A bit troublesome after booking wben we were required by vendor to send photo of credit card. Worried if it was a scam
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
Good staff, very professional. They supplied you with umbrella, car charger etc.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Staff was really nice and fast.
Read More >8.3 /10 Very good
Reviewed: Saturday, July 27, 2024
We were cery pleased. The airport return was not easy.
Read More >7.3 /10 Good
Reviewed: Saturday, July 27, 2024
Need to do tire and wheel check up. Tire are so bad. A car is not balance and can be slip when driving in the rain
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
Thanks for the car. I had to drive without music (only FM at times). Bluetooth is not there in the card, usb cable was not detected for any of our phones. Others than that, nice experience.
Read More >7.3 /10 Good
Reviewed: Saturday, July 27, 2024
We got to Phuket 7:40pm and the counter was closed. Had to call to meet the agent who was at the carpark. Fast and quick getting the car.
BUT be very careful to inspect the vehicle for damages and point out every dents as on return they will try find something wrong to charge you. I had taken a video and luckily the previous client left their Invoice in the car and managed to prove the damage was already there before us.
Vehicle well cleaned and in good condition.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very easy and hassle free process of getting the car from the team. Minimal documentation work as well and quick handover of the car at the Phuket airport. Everything good about the car as well. They gave me a Toyota Vios as promised. Also the return of the car was easy. Very good car rental for your next trip!!
Read More >8.3 /10 Very good
Reviewed: Saturday, July 27, 2024
Rental company that you can rely on based on my last experience. If you want to have worry free self drive trip, it is highly recommended to include AXA full insurance cover.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Average
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Pretty good
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Extremely satisfied. At around 3:00-4:00 AM, the staff proactively contacted me. We waited for our luggage for almost half an hour, and they waited there too with a very good attitude! When returning the car, it was busy, but the staff's attitude was still very good and they even drove us to the hotel. The service was impeccable and I am very satisfied! Thanks to Yesaway and the QEEQ platform for this car rental experience! Kudos, and I will come back to you again!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied, good attitude, new car, much better than Shenzhou.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Pick-up and drop-off were very smooth, and the process was super fast! The rented car was very new and beautiful, extremely satisfied!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very convenient and fast service, excellent attitude
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Extremely reliable company, the cars are very new and the interiors are very clean.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Simple process and fast handling.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
A very convenient car rental experience, just at the exit, with simple procedures. By the time the paperwork was done, the car was already waiting outside. The inspection process was thorough, with the staff pointing out small scratches I hadn't noticed and suggesting to take photos for record. Great service! Returning the car took just a minute, making it a highly efficient and pleasant rental experience. Extremely satisfied!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The staff were very enthusiastic and efficient.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very fast service
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Punctual pickup and drop-off, and I gave a tip.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Pick-up and drop-off are at the airport, very convenient.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
I've been traveling around Thailand for 5 years and rented cars more than 6 times, and this trip was especially disappointing. First: On the 4th day of this 13-day rental, the car wouldn't start due to a battery issue. After calling customer service, we were told roadside assistance would arrive in an hour. Two hours later, no one had arrived. We contacted them again, and they responded that the assistance couldn't find us and went back. How is that possible when it's a 50-minute drive from Phuket Town to Patong? 1. They didn't call my Thai number, Chinese number, or contact me on WeChat. 2. Are they stupid? 3. They probably didn't even leave. 4. They're just lying!
After more than 3 hours, the roadside assistance finally arrived on a motorcycle with a power bank! When that didn't work, they called for a tow truck, which took another hour! By the time we got home, it was already late at night, and the four of us, including two elderly and two children, were waiting on the roadside for hours! Two days later, the same problem occurred again, and it took another 3 hours to resolve! I requested a car or battery replacement. They eventually agreed to replace the battery.
Finally, someone came to replace the battery, but they brought a larger battery that couldn't be properly fitted, making it unsafe! The next morning at 10 AM, they replaced it with a compatible battery, which then worked fine, but it delayed my schedule and ruined my mood! Second: Regarding the service, the supplier claimed the battery issue was because Chinese renters don't turn off the lights, which is not only discriminatory but also unprofessional. If Zuzuche doesn't take strict action against this company, I'll be the first to delete you!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very convenient, great service. The process of picking up and returning the car was very fast. I will come again next time.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Reliable car rental company
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
They promised a new car, but I got one with 23,000 kilometers on it and visible collision damage. The rear bumper was almost falling off, and there were mold stains on the interior roof. It was a very bad experience, possibly the worst I've had with a rental car. The condition was worse than those in my own country. Very disappointing. See photos.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
A great experience – simple, fast, and convenient!
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
It was a very smooth car rental experience. Although the battery died because I forgot to turn off the overhead light, the insurance company quickly provided free roadside assistance. Later, a motorcycle grazed the car leaving a small scratch, but there were no issues. I'm just puzzled why there was still a faint smell of durian in the trunk despite it being well-packed, almost resulting in a 5000 baht fine.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good, will be my first choice for future international travel
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The airport has a very prominent store. As I wasn't picking up the car on the first day, I specifically asked about some car pickup details, and the staff were very friendly and helpful.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great, located right at the airport arrivals, very convenient.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The service was great. I filled in the wrong time when placing the order, so there was a slight wait, but the procedures were handled quickly.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Excellent service, detailed answers to questions
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
We arrived at the domestic terminal and saw a lot of car rental companies outside, but no Yeaway, haha. We had to walk a big circle to the international terminal. In the end, we spent a lot of time because we didn't have an international credit card, so we had to cancel the car and rent from another company nearby at a similar price, which didn't require an international credit card and took a deposit of 3000 Thai Baht. We will never rent a car in advance again; renting on the spot is so convenient. The prices are similar. Besides, the website is terrible, only the customer service is worth praising!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
I arrived ahead of the scheduled pickup time but was informed that the car had not yet arrived. After the scheduled pickup time, I still had to wait more than half an hour to get the car because the previous user didn’t fill up the gas tank and had to refuel, which caused the delay. Eventually, they extended the return time by half an hour.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Satisfactory
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Overall service was great. I left in a hurry and forgot my driver's license in the car. The customer service contacted me and mailed it back. It should arrive in a few days.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The service was excellent. They clearly explained all the issues with the car, and the pickup document was very well marked. All questions were answered patiently, no waiting, quick pickup.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Friendly attitude, answered all questions
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Perfect score
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
The car pickup process was very pleasant. The staff explained all the important details and any scratches clearly. However, although I contacted them via WeChat half an hour before returning the car, there was no one at the return point when I arrived. I had to wait twenty minutes, which almost caused me to miss my flight.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied. I rent from this company every time I come to Phuket. Great service, professional, and the pick-up and drop-off process is quick and convenient.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
The staff in Phuket never contacted me in advance via WeChat to inform me about the pickup details and location. I had to search for a long time, and when I finally saw a bunch of people at the counter on their phones, they didn't seem to be aware of my reservation and had to look it up!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Picking up the car was very simple and convenient
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Arrived at the airport at 11 AM. The service was very warm. The guy who inspected the car even drove me out of the parking lot.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
The wait time was not too long, easy to find.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Having Mandarin-speaking staff made the entire car rental process more reassuring.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great service.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Objectively speaking, their communication with us before picking up the car was prompt and detailed. They added us on WeChat and explained the pick-up details clearly, which was very satisfactory. However, their response when an issue arose was terrible. We had purchased full insurance, but on the morning we were to return the car and catch our flight, the car wouldn't start! Note that we hadn't used the car the day before and had specifically checked all the lights and everything when we parked it. The most likely cause was a dead battery! Of course, we didn't have proof that the lights were turned off. What I want to point out is that when this issue occurred, we immediately contacted the rental company for help, but the insurance company's personnel never showed up. Due to our urgency to catch the flight, after waiting for an hour and negotiating with the rental company's customer service, we decided to leave the car and take a taxi to the airport, which cost us an additional 2547 for roadside assistance. We had no choice because we were in a hurry. It turns out, the insurance company personnel who supposedly were coming an hour earlier, hadn't even left by the time we took the taxi! I was really furious. We wasted an hour waiting, nearly missed our flight, and still had to pay for roadside assistance. The whole point of having full insurance is lost. Their handling of the situation was utterly disappointing.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The staff was very friendly, and both pickup and return were quick. Great service!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Everything went very smoothly and quickly, and the service was great. We had some issues withdrawing money from the ATM and needed a Thai translator. The Yesaway staff called the bank for us, which was very helpful.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car was very new, the staff were very friendly and detailed. It was a perfect trip. I will definitely choose you again for future travels abroad.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Talking to the staff felt like communicating with a machine. They kept repeating the same thing until I responded 'yes'. If there are difficulties communicating in Chinese, they could use English. Additionally, there was a lack of flexibility in their work, giving the impression they wanted to do the bare minimum, and they couldn't be bothered to say more than necessary. It felt like 'take it or leave it'.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
This was the most frustrating part of my entire Phuket trip. The default collision insurance from the platform had a 10,000 baht deductible, and I didn't read the details carefully. Later, when using the car, there was a minor collision and I reported it to the insurance. The Vios we rented had a scratch on the left front fender and a small scratch on the left front light. They charged us 6,000 baht when returning the car. When I contacted the rental company’s customer service, they said I bought the basic insurance which meant the rental company could deduct up to 10,000 baht as they pleased, without following any specific repair cost - they only needed a receipt. When I noticed there was no receipt for the charge, I went back to the counter, and they were reluctant to give me one, saying I didn't buy the extra insurance. It made no sense - I paid the money and couldn't even get a receipt? After insisting for a long time, they unwillingly gave me one. When I asked why the charge was so high, they said it was because we didn't buy extra insurance, and they proudly mentioned that someone just paid over 8,000 baht for a damaged tire. For a beat-up Vios, it felt like we were renting a BMW. I bet they make a lot just from these charges. I complained to the platform's customer service, and they said they had reminded us but we didn't notice a small text note. I suspect many people have suffered as we did. If they truly cared for their customers, why not make the warning more prominent?
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Good, the top choice for car rentals in Thailand.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied with the service attitude, deserves praise.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied with the service attitude, commendable.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great service, very attentive!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied! Extremely satisfied!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied. The Yesaway staff had a great attitude, were very friendly, explained everything clearly, and the queue time was short!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Both pickup and return processes were very smooth.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Excellent service
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The service personnel were very satisfactory, they answered calls promptly, and followed up on accidents in a timely manner. The car had been cleaned and was very tidy, but it was old with some scratches and dents. The left front bumper was slightly detached initially, and since we had an accident ourselves, the previous damage was attributed to us.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
I rented a car in Phuket from July 25th to 28th and extended for another day on the 29th. The store was easy to find, marked with a purple YESAWAY sign, and the process for picking up and returning the car was quite convenient. However, I booked a Nissan Sunny online, but was given another Nissan model, AMLERA, which was quite old and had driven over 100,000 kilometers. When I picked up the car, I was informed that it had a 1.2L engine, which is relatively small. Given the hilly and mountainous roads in Phuket, I asked the staff how a small-engine car would fare. They assured me it would be fine and that even with six people it could handle the climb to the Big Buddha. So, I took the car. However, the uphill roads from Phuket Airport to Phuket Town and Patong Beach were numerous and steep, and even with just my family of three (my 12-year-old child is not heavy), the car struggled significantly. It was really difficult to climb the longer, gradual slopes, which made me feel the car wouldn't make it. Phuket's roads are narrow with only two lanes, and the car could only go a few miles per hour uphill, while motorbikes zoomed past us. It was too hard. One day we planned to visit the Big Buddha, but the car couldn't make it up the steep hill. It stopped in the middle, and even started to roll back a bit, which was terrifying. I had to brake and slowly turn around to go back down. This car really disappointed me. Other than that, everything was fine, but you definitely need to rent at least a 1.6L car in Phuket, otherwise, it's not feasible.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Very satisfied! Excellent service.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Simple and easy procedures, clear and understandable.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
The car rental company provided a vehicle with old tires. Despite normal use without any collision, they forcefully deducted a 3000 fee from me for tire wear without my consent, calling it vehicle wear and tear.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
When I rented the car, they told me to contact Yesaway staff on WeChat before returning the car to get the location of a gas station near the airport, so I could make sure the tank was full. On the day of return, no one replied to my WeChat messages. Although they knew my return time was 10 PM, they never informed me that the gas station near the airport closed at 9 PM. I ended up driving around in vain and had to pay an additional fee.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
The staff had a very harsh tone.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Friendly service
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
The attitude was mediocre.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The claim application always prompts me with an illegal operation message.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
We arrived at the airport at around 4 am, no queue, and the staff were very enthusiastic and actively helped us with the procedures, car pickup, and inspection. The whole process took about 15 minutes. Thumbs up.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
The app does not show where to select credit deposit
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
I have rented with YESAWAY many times, their service is excellent!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very noticeable when exiting the airport, the process was fast, the car was already started and had the AC on waiting outside. This whole process gets a perfect score.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
When picking up and returning the car, it was the same Thai woman, a plump lady who spoke Chinese. Her attitude was extremely unpleasant, made me want to slap her. Everything else was fine.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The service staff were excellent.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Smooth communication
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied, everything went smoothly. We had an accident where someone else hit us, but since we were rushing to catch a flight, we didn't handle it and just left. They handled the car return without any questions. Love it! From now on, I will always buy full insurance and recommend everyone to get full coverage as well. Driving in unfamiliar places can be risky.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Satisfied. The day before returning the car, I had a minor collision with a local car. Since I bought full insurance, the procedures were quite simple.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied, the staff was a very lovely Thai sister, and her way of speaking was quite funny~
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
The service at noon was excellent.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
The car body had various repairs from the start, and it took a lot of time to take photos when picking up the car just in case. Unfortunately, when returning the car, new scratches were found, likely caused the day before returning. The damage inspector quickly identified it, as if they knew beforehand.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The reception was very warm and courteous.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
The store is on the right as soon as you exit customs. Quick check-in and easy car return.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Exceptional service
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
First-time rental, very satisfied. Both pickup and drop-off were extremely convenient.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great company
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
This company is really great.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The company's service attitude was very good. Just be mindful of the insurance options when choosing the price. You can buy insurance from the car rental company or the QEEQ platform.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Overall quick and efficient. The process was fast and I will use it again next time.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Smooth communication
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied, highly recommend. Remember to upgrade to full insurance at the store
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car is very new, with only a little over ten thousand kilometers.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
The car was brand new with only 54 kilometers driven.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Poor service, the car provided was smaller than the one booked, and no upgrade was offered.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Honestly, it doesn't feel as convenient as the previous off-airport location. The current store is too small. Returning the car is also less convenient. It used to be easy to find the store, but now with returns at the airport, not being familiar with the area, I circled around several times before finding the drop-off point.
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