Like: Nice and brand new car. Logic of truck s strange. Dislike: Child seat is quite overpriced. Getting a car took forever, over an hour, though there was no queue and car was prebooked.
“Frustrating - reasonable price, nice car but horrendous service on pick up and over the phone”
About Keddy by Europcar:6.0/10
Wait time and customer service upon collection were both the worst we have experienced.
Stating collection is "in terminal" is very misleading as you have to use a bus to the collection area.
Car was clean and in good condition, exactly what we needed for the trip.
Rental was reasonably priced.
“Terrible condition of vehicle. Tank not filled. Very dirty. Could not easily check car condition.”
About Keddy by Europcar:4.3/10
Car was very dirty. Tank not full. Pickup in Rome was rushed. Staff were rude. Long wait. Unable to check car condition properly due to poor lighting and dirty condition of the car. When car was returned they hit me up for damages which may have been pre-existing. Unsure as the damage was camouflaged by the poor and dirty condition of the car. Very stressful experience all round! Charged an exorbitant excess for what looks to be very minor damage. Felt ripped-off!
“Was not given the car I booked and paid for. The one I got I had to return due to faults.”
About Keddy by Europcar:8.0/10
I booked a 7 seater car as I had 6 people in our party. I was given a long wheel base 9 seater mini bus. As soon as I drove it it was clear that the brakes needed repairing. I went straight back into the office but the representative had gone and closed up. I phoned the next day but no answer and finally got through the following day and returned the vehicle, not for a 7 seater as booked but another large minbus. Where we were staying in Rome this was a real problem as we couldnt get the van on the driveway. Please, if someone books a people carrier can you not give them a large bus which struggles to park or get down very narrow lanes. Thank you
“Europcar staff at counter and on parking lot could be mor freindly .”
About Keddy by Europcar:7.3/10
waited about 30 min. to finish the booking.
only 2 are at parking. if you want some explanations regarding the car you have to wait or look for them.customer service could improve.
Like: Car gave good mileage...it was equipped with snow chains and reflector jacket in case of any emergencies Dislike: Car was by default set for Italian language which was little tricky to change back to english..
The car supplied (Volvo V40, changed after negotiation for a Fiat Tipo station) did not match the category booked / paid for (Renault Kadjar / medium SUV)
“bonne expérience à l'exception de la recherche d' un local appelé KEDDY qui n'existait pas.”
About Keddy by Europcar:6.0/10
sur mon bon de réservation il n'était pas écrit europcar j'ai longtemps cherché ou m'adresser.
j'avais demandé une voiture avec un GPS, il n'y en avait pas.
voiture sale (crotte d'oiseau)
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View more >I.LIVENSON
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View more >Dislike: Child seat is quite overpriced. Getting a car took forever, over an hour, though there was no queue and car was prebooked.
J.Henry
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View more >Tony M - Australia
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View more >C.Little
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View more >a.levenberg
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View more >N.Godbole
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View more >Dislike: Car was by default set for Italian language which was little tricky to change back to english..
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View more >C.ILIE
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View more >P.Hayes
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View more >dejoux
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