ALAMO CAR RENTAL REVIEWS IN SPAIN

Poor vehicle condition

Quick service, friendly staff. Fast drop off, would recommend.

Easy to find, quick transfer, hasslefree pick up

as every time - easy to book

Le jour du retour était un jour férié ( nous l'ignorions et personne ne nous avait averti). Nous sommes donc arrivés devant le bureau d'Entreprise fermé , personne qui ne répondait au numéro qu'on nous avait laissé et aucune instructions sur quoi faire pour le retour des clés. Heureusement qu'un client d'une autre compagnie de location avait le même problème que nous mais a pu avoir une réponse à son appel. Nous l'avons suivi pour trouver ou remettre les clés.

The car I reserved was not available. The upgrade was dirty and required an engine service I was not told about. When I called the office, I didn’t get any help. I had to pay out of pocket for some services on the car that should have been provided( clean, vacuum, ad blue...)

Very kind and professionals

Easy to do the rent by internet

Found it a very pleasant experience dealing with Alamo. Picked up the car up from Sonia thank you for the customer service. Would highly recommend.

Excellent smooth process.

The only issue was that i was expecting on-airport pickup when in fact there was a mini bus to the depot which wasn’t advertised so I had no idea where to go. Having asked at many other hire companies, a taxi driver told me to wait in the bus area and a bus would possibly arrive. Everything else was first rate and I’ll still use Alamo

Most competitive rates for my needs and such an easy experience - Thanks, will use again and highly recommmend

We travel a lot and Alamo are the best and most reliable car rental company we found to date. Very professional and friendly staff. We are happy to pay that little bit extra for the better service and convenience with Alamo.

App is great and easy to navigate. Always good deals. What’s not to like!

I have to wait more than ten minutes because was Easter time and was busy, nevertheless the staff was very helpful and attended. The office was a little difficult to find because in Atocha there is just one sign that show you were are the rent a car offices, not very easy to find, non of them not only álamo.

Great company!

First option ever

Personnel agreable a fait l effort de parler francais par contre manque indication en sortant aeroport et prise en charge trop longue a mon gout

It was very confusing to find the place where we had to take the shuttle from the airport. It took us almost an hour to find the place since on our tickets it was written that the car was to be picked up at the airport.

Expect delays with Sunday morning pickups - apparently Alamo in Spain does a computer system reboot then so counter staff have to resort to semi-manual procedures.

Maria at Seville Santa Justa station was brilliant and should get a medal for counter staff service. We were upgraded and she set the GPS to English for us. In Madrid the service was fast and efficient and we were credit for the extra petrol we returned. Our only problem was the signage at Madrid Terminal 4 which was unhelpful in finding the entrance to Alamo returns.

We showed up exactly on time but car was not available. After 1.5 hours they gave us an economy SUV which was uncomfortable to drive on the trip we were taking. We were told "Sorry, but we paid another company, not Alamo".

Good rental company

Easy booking system

The start was good... nice not-too-pushy salesguy upselled better car for reasonable 12 euros/day. When I asked "is this final price?" he confirmed but later charged 12 eur+VAT/day instead. Nice tactic that is usually used in third-world countries. Shame on you. They were supposed to give car with full tank, but instead it was at 20%. They instructed me to return it with the same tank (I returned it with 30%) but then they still charged for fuel and 'refueling fee'. Luckily, after 2 weeks of fighting I got this refunded but to be honest they should have paid *me* for the extra fuel. Whatever. Also the car was not cleaned (it wasn't dirty, but it wasn't clean either). Anyway, I saw they were *trying* to offer good service, so it's not all bad.

Like: I was picked up from the airport terminal by a really professional and friendly employee. My flight arrival at Malaga airport was delayed by over an hour and opening time for Alamo/Enterprise had already passed. In spite of this, I pleasantly found that 2 of the hire company's employees waited for me and were very efficient and friendly inspite of my late arrival. They were not only past their closing time, but were extremely professional and efficient as well as very welcoming and personable. It was such a breath of fresh air being greeted by them (I'm so sorry I didn't memorize their names) after an eventful and tiring day - having left my house very early in the morning for an 8 hour shift at work, only to then rush to London St Pancras station in order to catch the 5pm service to Luton Airport and then find upon my arrival there that all trains had been cancelled. Then having travelled to Victoria Station across town to try and catch a useless coach that wasn't even stopping at the airport but in Luton Town centre instead. Eventually, when we reached the airport after a £70 uber trip, only to find that the Easy Jet flight to Malaga was delayed. Again, having been waited on, picked up and served so efficiently and warmly by the 2 Alamo employees who stayed behind over their time at work, was a breath of fresh air among so many bad experiences with other car rental companies elsewhere in Spain and beyond. Thank you guys - keep up the quality of service you have provided me with and you will have my custom for a very long time. So sorry I can't remember your names.

Very happy with the service

Very happy with the service