NEW ZEALAND CAR RENTAL REVIEWS

Great service and great car - no issues at all. At drop off location, they even used their shuttle bus to drop me somewhere other than the airport (not a big detour though) - nice touch.

Car was brand new - plug-in hybrid. Problem was no AC-DC adaptor to allow fast roadside charging, so most driving was with engine, which was a shame. Long paperwork process at pick-up and long wait for service. Hard to find drop off counter at Wellington airport (it's inside, unlike the others).

The car was smaller than the one I booked - which was disappointing

契約上のレンタカー会社と現地のレンタカー会社の名前が違うのが困惑の原因でした

契約上のレンタカー会社と現地のレンタカー会社の名前が違うのが困惑の原因でした

The car was new : just 24 km : it was perfect ! No queue at the Avis counter and clear explanations were provided in a very short time.

Very long to proceed on the web site : when I selected a car I got many pages to fill in, then I finished I got an answer than the car is not any more available or the price is actually double ? The opening our of the car rental companies are not provided on QEEQ web site. I had to go on each company web site to be able to find the company suitable with my flights.

Not clear extra payment on the day

Apex is excellent, I have used them annually for over 10 years. The cars are always car and well serviced. Customer service is great

Easy to use, price cheaper than going to Apex directly

The car was clean and great, shuttle service from the airport was smooth. For dropping off just be warned Google Maps takes you to the wrong street.

Very smooth

The car was so so good, worthe the money. The qeeq customer service is really not too helpful, would rather they give me the contact info of dollar shop directly and contact them directly right after booking.

Excellent! Superb customer service. Car was clean and big with built in navigation (helpful if phone does not have internet service immediately in foreign country).

Reliable platform. Only I had to pay bumper to bumper insurance at service counter as it did not charge through QEEQ. So had slightly less spending money in country.

Clear communication prior to pick up Clear understanding of T&C Service - prompt and vehicle was ready to go on arrival Clean Full - Petrol Easy to drive Highly recommend to others Pricing was fare Will definitely be using this service again

I have downloaded this app onto my phone so I may use this service for near future purposes Easy to use and understand

Fast, easy & efficient service.

It was the easiest and safest way to book online. I tried others and it was so complicated and kept losing signal. I seriously would recommend this site all the time

Car was in great condition and the staff easy to deal with both at collection and drop off

Big thankyou to helpdesk.. My plane was arriving later than expected, and i thought perhaps the rental counter would be closed , the QEEQ Stuff responded to an urgent call out about seeing if the counter would be open .. they confirm it would be , and it was . thankyou to QEEQ support staff Eric

I love that I received the car I booked and it wasn't a "similar vehicle". Big ups for that!

The booking process was extremely easy and picking up the car through the provider was also easy!

It's a lovely car, exactly what I was looking for and it even has a phone holder.

Everything went smoothly with the booking process. It was fast and straightforward.

スタッフはとても親切でした。 車もとても綺麗でした。

使いやすかったです。

Great car + really good and prompt service in Nelson: excellent!

Great!

The car exceeded my expectations. Very very good. The Alamo pickup counter guy was also pretty damn helpful. The only Major Issue I had was a lack of proper Exact directions on WhatsApp or Google Maps for the Pickup and Drop off location of the car parking spot (exact), as it was very difficult to carry our luggage here and there whilst picking up because we could not easily find the car due to some confusion. But great service in every other aspect. Wonderful. Keep it up! :-)

All good. Just share the EXACT pickup and drop off locations on google maps or whatsapp (exact meaning exactly where the car is parked and exactly where to drop the car). All else great. Keep it up! :-)

Bonjour nous avons eu un problème non pas avec le véhicule upgtafé ( payant) électrique mais avec l'impossibilité de recharger aux bornes car il faut télécharger des applications uniquement disponibles sur le store NZ. Donc on s'est retrouvé coincé à Hamilton avec l'obligation de retourner à Auckland et de changer de véhicule pour du diesel !!! En revenant à l'aéroport ( une journée de perdue) le personnel d'Europcar à reconnu que l'information pour obtenir une application spéciale permettant de recharger aux bornes pour les non résidents en Nouvelle-Zélande louant chez Europcar ne nous avait pas été transmise. Pire, le jeune homme au départ nous avait dit qu'il suffisait d'une carte bancaire pour recharger aux bornes partout en Nouvelle-Zélande, ce qui est absolument impossible. Reconnaissant leur erreur, ils nous ont donné un Pick up ford Ranger diesel à la place, très bon véhicule mais dont nous n'avions pas vraiment besoin pour 2 alors que nous souhaitions le remboursement de la journée perdue pour revenir à Auckland avany que la charge de la batterie ne soit épuisée. À noter que nous sommes restés plus d'une heure au téléphone avec l'assistance europcar avant de décider de retourner à Auckland et que les 3 personnes qui se sont succédées ont été incapables de donner la bonne information et de résoudre le problème. L'upgrade nous a coûté plus du double et nous sommes vraiment déçus que leur erreur n'ait pas été financièrement prise en compte. En revanche, rien à dire du côté de qeeq.com dont le service et l'application sont formidables.

rien à dire du côté de qeeq.com dont le service et l'application sont formidables.

Car was more than up to the job required although sat nav would have been better as an option Staff at ace couldn’t be more helpful

QEEQ bilking procedures were extremely easy Also all enquiries were dealt with easily & professionally