Horrible, never again. I was pushed into purchasing an insurance worth several hundred euros because I was a female traveling alone-- the gentleman next to me picked up his car without insurance no problems.
Car was in a different terminal than where I landed....Europcar was kind enough to bring it to where I was. Though the car was in a usable but damaged condition at various places. They were kind enough to note the same on the contract but I expected to get a car in good condition.
Rude counter staff. Was only able to get price for additional young driver at desk not when booking. Told it would be extra 200 Euro. Price for car hire was £104. Extortionate. Will not use again.
“Terrible, the car was not cleanded and very dirty. We will not hire car from Europcar in future.”
About Europcar:2.7/10
I picked up the car at Sevilla airport. A male staff highly recommended another model, a MBW 2.20d, for us. He said that the car used diesel and it would has less fuel cost for travelling long distance. Owing to the darkness environment in the carpark, we could not easily identify the dirty situation of the car. After leaving the airport and under the sunlight, we found that the car was very very dirty. There was dust and debris inside the storing spaces at the doors and cabinet, mud on the carpart. Many white spots/paint on all seats. It was very disappointed that such car was not cleaned throughly before giving to customers.
The staff at the counter were very helpful. The car we originally booked had an issue during the prior rental and was not available. But, the staff offered multiple options, including an upgrade at the same price, to help resolve. Once that was done, the check-in process was very quick.
Our car broke down after an hour, we had to get our car towed, and disrupted our whole journey. The person that was suppose to get another replacement for us was not even aware of what has happened, and the whole customer service experience was bad as they will not let us rent another hybrid car.
We had to walk to pick up our next car and to the centre, there was no reimbursement AT ALL. As if the car that broke down was our problem.
The promised car Mercedes MB class was not available and we were offered Audi Q2 at an additional cost. Since, both fall under intermediate category to the best of my understanding, I would like to know the rationale for additional charge. Otherwise the booking and pickup process was fine. The drop-off was smoother as at the time of pickup, the person was not readily available.
About QEEQ:10.0/10
The portal was user friendly and showed options that were not available at other sites. I am happy with the services and would like to book again. One thing that can be done better is the inclusion of filter of vehicle transmission and refinement of existing filters.
“Excelente servicio al compter, coche bien equipado y espacioso. Lastima olor y rastros de cigarillo.”
About Europcar:7.3/10
El vehiculo bien equipado, espacioso. El tiempo de proceso para la firma del contrato fue un poco lento. Lo negativo y desagradable fue la atencion del personal que entrega el coche muy poco amable y muy apurado, ademas el vehiculo tuvo una limpieza somera, rastros de cigarrillo sobre las alfombras y un fuerte olor a cigarrillo.
About QEEQ:7.0/10
Excelente plataforma de reserva, completa y facil a reservar. Ademas buena asistencia en caso de dudas.
A too long of a process to get the car keys. I wish the staff was more informative as far as what is needed if traveling thru different countries, tolls, etc.
I could not fault the staff of Europcar or the vehicle they supplied as it was an upgrade on the vehicle that had been booked at no additional cost. The car had only 3000km on the clock and was presented the TV
in immaculate condition.
Almost everything was doing right, but it was really difficult to find a parking lot in Seville train station. The easyrentcars app described the office of the branch, not the parking lot.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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