Overall good car rental experience but could have been improved by less time to pickup

About Europcar: 8.3 /10
Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.
About Qeeq: 8.0 /10
The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.
Reviewed: Fri, Feb 28, 2020
Full Size | Holden Commodore or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT


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Compact | Hyundai i30 or similar
“Best Car Rental Service! Excellent service and vehicle!”
About Europcar: 10.0 /10
We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms! When returning the vehicle, again, customer service was excellent and it was totally hassle free. We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!
About Qeeq: 10.0 /10
I have hired cars previously using the EasyRentCars App before and have found it to be quick and easy.
Reviewed: Wed, Feb 5, 2020


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Medium SUV | Toyota RAV4 or similar
About Europcar: 9.0 /10
Not exactly provided me toyota Rav4 but a Hyunda one instead - this is a little bit dissapointing Also they charged 100$ deposit but not yet returned.
About Qeeq: 10.0 /10
Reviewed: Mon, Jan 6, 2020


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Small SUV | Nissan X-Trail or similar
“How to Ruin your Holiday; 101 - First Step, book through Europcar, Melbourne Airport”
About Europcar: 5.0 /10
The pick up process was disgusting. 45 minutes in line after having booked is a disgrace and meant we had to cancel booked activities in Melbourne City. Why I had to stand in line while people who had not booked ummed and ahhed over choices or had to have every said twice due to language barriers is beyond me. Why I had to write on scrap pieces of paper which were then scanned or give details that I had entered under my booking was also staggering. My past rental experiences at all other large airports in Australia have taken 10 to 15 minutes. It was unbelievable. I happened to see the manager in the car park and asked her how this could be, she suggested I join the loyalty programme, nothing about how they can sort the issue inside that was going on. When I suggested having a separate desk for people who had not booked she said this had been tried and did not work as they got served faster thasn those who had booked in the end. How the hell does that happen. There were 5 staff working, if you make just 1 line for those who have not booked then it must become faster for the people who have booked with four people serving them. If there is no one in the non-booked line then that person can also serve a booked person. Where is the reward for booking ahead. This was a monumental clusterfuck that affected the whole day for a group of visitors who had one day to spend in Melbourne. One of the group had to cancel seeing his sister for lunch who he had not seen in 5 years as we had other booked activities to get to. I would not be writing this if this was the way it is in Australia but past experience means I know it isn't and something was wrong with this company office. Further we did not get a Nissan X Trail as requested, we have had the X Trail twice before, and I am aware how that is never guaranteed the Subaru Forrester was nothing on the X Trail. A real disappointment and will not be using Europcar again.
About Qeeq: 8.0 /10
All good
Reviewed: Wed, Sep 11, 2019


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Medium SUV | Mitsubishi ASX or similar
“Europcar are great the deposit of only $100 is great. The car I picked up too big for one person.”
About Europcar: 8.7 /10
Car was too big for one person also the brand of car was very thirsty in relation petrol and not very eco friendly
About Qeeq: 10.0 /10
Reviewed: Mon, Sep 9, 2019


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Intermediate SUV | Hyundai Tucson or similar
“Great car & service”
About Europcar: 9.2 /10
Like: I like the car’s condition, and how it was so easy to find the location of the car service
Dislike: Finding the drop off location was a bit of a hassle. We ended up dropping the car at another Eurpcar’s location, however within the same area
Reviewed: Sun, Jul 22, 2018

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