Good vale and Trusted Car Rental Company

L.R Zhang

Australia

Reviewed: Sun, Jul 30, 2023

About Europcar: 9.0 /10

Good vale & a female staff was picked phone and she is a very patient to answer my questions, and helped us to fine the right petrol number to fill the car that we rented. Thanks to her.

About QEEQ: 10.0 /10

Only one things I need to ensure that i am waiting 500 AU$ to return $500 deposit for car rental to me as soon as possible. Thanks

Reply by Qeeq:
Thanks for your review. According to the authorization procedure, any amount not deducted will be released within at most 2 months after you return the car. The time it takes depends on the car supplier. If you find that the pre-authorization has been deducted, or if you have any concerns about this， please contact our customer service. Thanks for your feedback and look forward to seeing you next time.

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Small SUV | Toyota C-HR or similar

3 day rental

Relevant Reviews on Europcar MELBOURNE AIRPORT

V.Trask-Hall

Australia

1 days rental

Medium SUV | Mitsubishi ASX or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Thu, Mar 12, 2020

“First class service”

About Europcar: 10.0 /10

Excellent swift service

About QEEQ: 10.0 /10

Another great experience

P.Shi

Australia

1 days rental

Compact | Hyundai i30 or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Feb 5, 2020

“Best Car Rental Service! Excellent service and vehicle!”

About Europcar: 10.0 /10

We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms! When returning the vehicle, again, customer service was excellent and it was totally hassle free. We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!

About QEEQ: 10.0 /10

I have hired cars previously using the EasyRentCars App before and have found it to be quick and easy.

Muhammad

Australia

1 days rental

Large SUV | Toyota Kluger or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Apr 24, 2019

“Very easy and smooth, car in almost brand new condition.”

About Europcar: 9.3 /10

Excellent. Counter staff for my pickup was helpful and easy to work with, no upsell of insurance.

About QEEQ: 8.0 /10

Sandra

Australia

1 days rental

Intermediate | Toyota Corolla or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Apr 17, 2019

“Upgrade which I did not ask for but I was charged for and was not informed”

About Europcar: 10.0 /10

The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.

About QEEQ: 10.0 /10