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a bit of a faff

Reviewed: Thu, Feb 24, 2022
About Europcar: 6.0 /10
We waited a little while for the staff who appeared extremely disorganised to work through the queue of people. We were provided information over the phone which was then contradicted by counterstaff. The pick up of the car was relatively easy from there apart from having to navigate down several empty floors of a multi storey car park to get out! However drop off was terrible (afterhours) - couldn't get into the car park to leave the car and the courtesy bus promised to the airport was not available and we had to use Uber!!
Economy | Toyota Yaris or similar


Edward Sutrisno

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Large SUV | Toyota Kluger or similar
Reviewed: Thu, Feb 20, 2020
“Got an Isuzu MUX instead of Toyota Kluger, pickup counter hard to reach by phone”
About Europcar: 8.3 /10
We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.
About QEEQ: 10.0 /10
Everything went smoothly. Good deal on the rental, thanks!
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Medium SUV | Mitsubishi ASX or similar
Reviewed: Wed, Aug 28, 2019
About Europcar: 10.0 /10
Counter staff is very helpful. Also the car is Great! I got brand new KIA Sportage with cheap price
About QEEQ: 10.0 /10
Booking is easy, information of rental is very complete

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Tue, Jul 2, 2019
“Overall smooth experience”
About Europcar: 9.3 /10
The emergency contact number did not work.
About QEEQ: 10.0 /10


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Full Size Van | KIA Carnival or similar
Reviewed: Wed, Jun 19, 2019
“Not bad”
About Europcar: 7.0 /10
Car not properly clean n demages on car not inform
About QEEQ: 8.0 /10
Price is reasonable
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Medium SUV | Mitsubishi ASX or similar
Reviewed: Fri, Mar 1, 2019
About Europcar: 8.0 /10
The lady who served me at Europcar was great! The car seat I requested as an extra was not noted in our booking, I showed her a previous email with the booking and the quoted price which was also wrong and she fixed it all up for us.

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