BUDGET CAR RENTAL REVIEWS IN UNITED KINGDOM

Car conditions were good. However, service of the counter staff was beyond satisfactory. There was only one staff at the counter. He was working on another customer ahead of us but was too slow. My family was were forced to wait more than 30 minutes outside in rain. After 30 minute waiting I was told to show UK driver’s license and passport, which was ok. However, I was also told to provide the National Insurance number of the UK, which I had never been told to provide in advance as necessary documents. For foreign residents in the UK like me as expats, had never been aware of such number. I was struggling to get the number on line from the government website but couldn’t get it after all. It took another 30 minutes and he finally managed somehow without the number. I was so anxious about not to be able to rent car without the number whereas he was trying to manage situation. I often rent car in other EU countries but never had such bad treatment and long waiting before. It really annoyed me at the beginning of our holiday.

Great car and great experience, it was in a busy time but all staff were helpful and friendly

QEEQ as a booking platform was great, the car experience was great I enjoyed it.

Car had damage to front wheel that was noted down, even though quite evident, Luckily got the exit staff to note on my departure, tank was only 7/8 full and dropped to 6/8 just after I left pick up location, took the SD card so no sat nav, comes as standard so should have been included on a K group car

All good, easy to use

the staff was amazing. I did not have to wait at all. the car was impecable and they were very helpful over the phone when I needed to extent an extra day. super recommended!

The price drop protector was awesome, the booking process very straightforward AND LOVE THE FEATURE ABOUT EARNING POINTS

The car was visually clean but stank of dog which was very off-putting

Arrived to collect the car 16mins late and the car was no longer available. The existing booking was void and the onsite customer service forced me to upgrade in order to hire a car. Dropping the car off out of hours also needs to include an option for when the airport terminal is closed.

Great service in the Airport at a reasonable cost through the App.

Amazingly straightforward- I was worried it was a scam at first because it was such a good deal but it was fab

We had the inconvenience of having to buy AdBlue at a cost of £11 we forgot to ask for a refund when dropping off the vehicle .

The car was advertised as an SUV - but was a normal vehicle. 100% not an SUV

We booked a Peugot 208 or similar and received a Hyundai Kona. Lovely new car, comfortable, plenty of space and nippy. Easy to locate the pick-up location at the airport and we were on our way within a few minutes.

Unbelievably cheap compared to booking direct with Budget, coming on for half the price for a 6 day rental. Quick and easy to book.

Staff were great. Car was in great condition.

Budget were great - staff very professional and helpful

I was given a complimentary upgrade but was charged £2.75 extra when I dropped off the car, which was puzzling as the staff member said it was the difference between the car I ordered and the car I was given. It wasn’t worth quibbling such a small amount but should not have been the case. There was something wrong with the car’s steering, which I reported on returning the car. It veered to the right at speed and when accelerating. Not safe.

All okay.

Staff arrived to work 15 minutes after the desk opening times. All other rental desks were operational from 8AM except Budget who started at 9 (well 9:15). That was very annoying!

The car provided was an upgrade on the booking due to non-availability of the booking. The car was also brand new so obviously in pristine condition! 20 minute wait for the counter but once we got served, the process was less than five minutes.

Smooth process and no fuss. It would be good to get a confirmation that the rental is complete with no surprise charges or extras. Especially if/when dropping off keys out of office hours.

I had to extend my car for 1 week. As per there agreement the changes were £16.2 per day. So it should be £113.4 but they deducted £256.83. I am trying to contact them by customer care, waited for 40min no reply. Email them. No reply yet. Poor customer service.

Car was great fir the money. Would never own one but it suited purpose..

Ease of use.

When returning the vehicle at about 9am on a Saturday morning there was no Budget staff at all. I parked the car and left the keys in the returns box and to date (2 clear days later) I have had no acknowledgement that the car was returned and that it was in a satisfactory condition.

Totally Satisfactory

Budget/Avis took an extra charge of 30 pound sterling by deducting from my credit card without noticing me the reason of such extra charge. This is not a good business practice --albeit little in amout. Because of this dishonesty and bad conduct in doing business, I think this is my last time of buying a service from Budget/Avis.

Bad experience of dishonesty business conduct of the affiliated car supplier (Budget/Avis) mentioned above made me feel that this is my last time use the service of QEEQ. Sorry.

Nice company, with a lot of deals and special prices! Very easy process to book a car!

Nice company, with a lot of deals and special prices! Very easy process to book a car!