SYDNEY CAR RENTAL REVIEWS

Car was almost brand new. Top condition. Staff friendly and helpful. Additional insurance was offered, but we did not require it.

Car was not even close to clean. Wheel mags were black with dirt.

Employees of aero drive were helpful and polite. Everything went pretty smoothly. Except that the car I had had a low pressure type and the key battery was to be replace but I was not told and had a lot of hassle trying to start the car before I could unlock the door for the passengers

The clause in the terms and condition mentions if you are late for pick up could cause us to miss our pick up. And we tried calling and was asked to cancel and rebook and we end up booking at a higher price. The details could be made clearer e.g. indicating we can be given an hour of buffer etc.

高速道路の説明、保険の勧誘 その他諸々しつこく勧めてきた

The Parking break of the car was broken.

Pressured to buy insurance through them even though I already had insurance through another provider

Easy process. Will use again

Wanted to extend the time period and was told I could have the same rate. But when putting basic insurance on it double the price. Even though I had insurance on the first booking included.

Found it very difficult to extend the booking.

Budget service at the airport is ok and I believe Hertz staff help out in the pick when the Budget staff were not available. The waiting time is about 45mins.

Fast pick up by their shuttle after i had called them when reached Sydney airport. The car is clean and same spec of the car as what i had chosen.

N/A

ACE have been great - the only slight critique is a small amount of confusion around the link between Hertz and ACE when it came to resolving the mechanical issue we experienced (which was dealt with quite well in the end thank you).

Great!

When I came to have a flat tyre we changed it only to find that the spare was flat too. They obviously hadn't checked it. This was a problem for us as we couldn't get the car to the tyre place to sort the flat tyre

Easy rent cars were fantastic and easy to use

Very rude counter staff

No

The car exceeded my expectations.

It is very easy platform to book or cancel my bookings.

Long wait time to get picked up as had to go pick up international airport as well. Book insurance direct through car company. Car seemed scratched all over

I was happy with the car, the staff were efficient and friendly, I would rent again from you guys.

The pick up process is longer than expected, about 20 mins per customer plus line up time.

The was old but okay. The staff were rude.

The rental office is located outside Sydney Airport and you have to wait for the shuttle to come round. Other than that, the staff were friendly and quick. Overall, a positive experience.

Pick up from Sydney airport was smooth and easy. Car was in excellent condition.

Search and booking process was easy to use.

The car damage policy is a ripped off. The counter staff told me any damage larger than a 50cents coin regardless of fault, I have to pay A$4400. This is utterly unfair and the costs of repair may be much less than that but still I have to pay that amount. The staff told me this is how it is. I had no choice by to buy the comprehensive insurance which is almost equivalent to my car rental price. The counter staff directed me to pick up the car at the parking lot to meet the person checking the car. She didn't call and end up no one is at the parking lot and we have waited 15 minutes and walk all the way back to the counter and she did checking herself finally.