ACE RENTAL CARS CAR RENTAL REVIEWS IN NEW ZEALAND

The car was exactly as expected and the team were great in their customer service and shuttling us to/from the airport in a timely manner.

Véhicule en mauvais état avec plus de 100000 km..

We were slightly awkward customers and kept changing details about where we were going to drop off/pick up the cars. At every point the staff were helpful and kind, and could always accommodate us whatever we asked for. It might be nice for them to make it clearer where drop-off points are not actually in the airport, though!

Easy to book, great online customer service, and great price!

Everything was perfect

First car was picked up, then refused due to the undertray hanging down. A replacement was arranged for the next day.

Easy to use and proceed with booking. Very flexible on cancellations, allowed me to re-book pretty quickly. Which was excellent.

We did wait a long time to get a vehicle as the customer ahead did not have the correct booking information to hand and held up proceedings, and there was only one customer service rep serving at the time. The car had not been cleaned since the last rental, but the car performed as expected.

Excellent service from start to finish very good service

Awesome people

The Counter staff did their job but weren't that friendly. Due to technical problems I wasn't able to receive a copy of the contract upon leaving the shop/ yard (= their printer was not working) and I was told it would be emailed to me ... and I subsequently found out it was emailed to someone completely different ... so perhaps now that 'wrong' person has got some of my personal information (= not happy about that). And the Staff didn't walk around the vehicle with me before I left ... and so IF there were problems (e.g. marks, scratches, damage) then there could well have been delays and issues upon returning the vehicle and leaving promptly/ efficiently. (Fortunately there were no disputes before leaving the shop/ yard.)

We knew we had paid for a budget car, but hadn’t thought the car we received would be as old looking as it was. The car was probably 10 years or older. That said, the car was very reliable and did its job. However, the age meant the car had many rattles from sun blinds, the dash etc.

Could have indicated how old the car would be.

Easy pick up and drop off. Good customer service and car was in good condition and very tidy. Highly recommended.

Easy booking procedure, competitive rates and no hassle or fuss. Highly recommended.

Average little run about, not exactly clean but did the trick. Well worth the money though. No complaints

Will use again

When drop off car was a little bit long time for guest.

So far so good, next time I will choose easyrentcars.

返却後、空港へのシャトルバンがなかなか出発せず、店舗に着いてから空港に着くまで30分以上かかった。

Called ACE previous to the pick up and asked about adding an extra driver (wife) for the duration of the hire period, was told that this was free. Upon collection, was informed that the above was not the case and that a $2 per day fee was to be charged, not a major, however just need consistency between counter and calling staff information.

The car was satisfactory for what we need it for the staff where help and pleasant when we picked up the car

Giod

très non rapport qualité prix

Très bien

Staff were awesome and very helpful and the condition of the car was pretty excellent.

The car exceed my expectations as I rent a Yaris and ended up with a Corolla. Customer service was great

Price drop protection worked excellently!