ACE RENTAL CARS CAR RENTAL REVIEWS IN NEW ZEALAND

The lady who served us on MOnday evening was AMAZING!!!! Great service...keep her on she is a reall asset!

Pretty cool

Poor customer service provided by Sage. Apparently it was her first week at ACE she is originally from Hertz. She showed poor customer service skills and at times rolled her eyes like I was stupid.

Their cars are not new and they all seemed to have some damage. I witnessed many customers equally perplexed by the amount of damage if their assigned car. Their fleet did not look very new. Even though I had a guaranteed car make and model, they were unable to provide me with what I expected. They had one model but it was the "personal vehicle" for one of the employees and it was not clean/ready for a customer to drive and was probably an early 2010s model.

The photo of the car booked was a later model but the car provided on the day was considerable old.

all good

Am absolutely super happy. Will be using ACE for my next car rental !! Super smooth booking, no addl charges and great experience

Great platform. Easy to book. Will use this for my next booking

Car broke down and they had me up and away within the hour. Alongside the tow to my next destination, they gave me a replacement car the day after. Was great service, very happy.

Hapoy returning customer.

Perfect

Good service and i got a nice car

Not really, it's not different

Picking up and dropping off was so easy the staff were extremely friendly and helpful!

The car had over 220k, beat up looking on outside, amazed that the inside was so clean

Amazing location. Best at airport as you literally walk out of door and pick up car. Super easy for drop off too. Done in seconds. Always rent from here. Car this time was rather scratched up, staff wasted time taking details they should have already had and the car was rather outdated with no AUX or even ability to get local radio stations.

The car was incompatible with USB/charging of IPhone. This was unacceptable as roads in NZ are long, unpopulated with few services and as I was a lone female traveller the thought of being stranded with no phone battery made me feel very unsafe. Also I was not provided with the central locking key. This was inconvenient, having to first manually unlock the drivers door before I could load/unload stuff into the boot.

We had a wonderful experience with ACE Rentals. Quick and straightforward process, vehicle in excellent condition and the staff super friendly and helpful.

Super grateful we got an awesome deal over Christmas despite booking quite late.

The car had not been (re) cleaned again before we took it, there were a number of bird droppings on the car. I've never seen this before . . . The inside was clean. We often have difficulty at the airport finding the area for the shuttle, more information should be included with the booking.

Have your app, very easy. Like the fact that there isn't an extra charge for 2nd driver. Don't know who is responsible for helping the renter find the shuttle at the airport . . . Ace or Easy??

Waited 30mins for pick up and it was a raining day, the staff was not friendly enough to let us load the luggages under the shelter and rushed us out to the rain. Car should be under serviced for about 2000km more but rented for us for 13days. The mileage was over when we returned the car.

Very good platform, we got our car rebooked automatically when price dropped which saved us money.

Staff was very helpful in describing all the info I need to know and also gave some tips on road conditions and roads to avoid

Smooth booking process and good competitive prices and discounts

We were given a bigger car than what we opted for and were grateful for that!

Platform is easy friendly and price drop monitor works like a charm!

Good staff, friendly and informative

Very good website, with rapid service.

Good service.

Brilliant app