MEX CAR RENTAL REVIEWS

forced to buy insurance!

Even though I ordered on line everything, when I went to pick up the car the lady on the counter took advantage of my jet lag and made me purchase extra insurance which I found out I didn’t need.

That was good

Service was a bit strange. Representative at the desk told us that as soon as he saw us, millenials, he knew we wouldn't be giving him any commission. Also, they give you the car absolutely empty of fuel and there is no fuel station around. They know it's impossible to bring back a car empty so they make profit on the fact that people bring back the car with fuel in it...

Cheap options which is great.

They had me pay for liability again and I spent thrice the amount I reserved the car for. MEX is charging the exchange rate as well for charges made in pesos which is unreasonable when questioned. I had very bad experience with MEX

My booking is for a Toyota Camry but i was told that all their Camry are out so they gave me a Hundai Accent. I told them i don't want a Hundai but they said they don't have anything else. I don't have any other choice but to take the Hundai. I was expecting for them to give me an adjustment on the price i paid. I hope my point and would expect a credit from you. Thank you for your consideration!

Never use MEX again the worse rental company. Bait and switch would be their concept.

Company took money- but didn’t end up having the car and actually said there is not one on the whole island- took two hours of calling around finally found an old very larg diesel truck like vehicle had over 205k miles no a/c no gps.

The vehicle was under par VS what we expected. Deceiving!!!

Waited a long time customer service sucked over charge me for everything! I was charged $200 more for a car and service was absolutely terrible never again will I use this garbage service!!

並んでいた。対応人数が少ないのでは？ 人は多く乗れるが、荷物を積める工夫が車両に必要。

値下げプロテクターは良い。

Content d'avoir filmé l'inspection du véhicule au pick up. Cela m'aura évité de payer une égratignure que l'employé n'avait pas inscrite au ramassage.

I would never use them again. Spent one hour waiting on bus station in Bulgaria for pick up (called them 3x) with our two kids (5 and 7). Once we got to the office they told us we have to pay additional 20 Euros per day! We were trapped and tired and ended with smaller car and paying additional 140 on top of our 85! We couldn’t believe the way this camping does business! So disappointed. Our vacation started so horribly because of this!

The MEX folks were very nice and helpful. The only drawback from renting from them was that the rental location requires 2 shuttles to get to; airport to airport shuttle drop off to rental location, so there's a fair bit of waiting involved.

An average experience. The staff was fine. No complications.

Was a smooth booking experience and the best price available.

Car was great but everything else was a disaster. The stuff knew I was running late for a flight and found a way to extort money from me when I returned the vehicle. Now I know why their prices are so low. They make up that with crazy charges when you return the car. I have rented tons of vehicles over the years and I have never seen anything like this. It is absolutely crazy.

The agent there want me to decline the insurance i buy from eassyrent and but the same one. And he tRy to scare u, so you buy his insurance which is more expensive. Worst service

No highly disappointed.

Very disorganized. I was not greeted at arrivals - had to call several times to get through. Was told they’d pick me up in 5 min, took 25min. Car fuel was literally on empty and not last eighth. After a while realized aircon was very poor, hardly any cold air but was too far away to return. Fuel cap faulty. If I see MAX I will stay away from it next time

Not happy with service. They treated us like children, scolding us for doing exactly what they told us to do, and lots of teeth sucking and head shaking. Advertised price was nowhere near what we paid due to mandatory add-ons. Waste of money, a big national company would had been cheaper, easier and more professional.

ガソリンが満タンで借りれるはずが、100キロ近く走行していた車だとわかった。 残り走行距離が650キロだったのだが、ガソリンを満タンにすると、760キロとモニターに出ていて、非常に残念だった。返却時に伝えたが、全くとりあってもらえなかった。新しい車だったが、前使用者のゴミも置いてあり、清楚しているのか疑問だった。もう二度と借りたくない。