CAR RENTAL REVIEWS ON ATLAS IN MELBOURNE

I have booked a sedan car but got the hatchback only. The car was not cleaned and had half tank fuel. The counter had 2 staffs but one was sitting idle and so the waiting time was more than 30minutes

Should have a provision for paying tolls. Vehicle was in a condition for oil service and shown a warning for that.

Only issue was trying to call them for pickup, very long time on hold before someone answered. Also some better directions to help find pick up location would be great, eg...brown section opposite hotel is better than bus zone M as i could not find any signs saying bus zone m.

Very bad customer service. Staff not friendly.

EasyRentCars website very good.

Took me 45 mins to rent a car . The car I had asked for was not available so I was given a small car. The parking is on 9th floor which takes 10 mins more to pick and drop. No after hour service or drop off option

I had hired the car on 2nd Feb and returned it on 3rd Feb, its been more than 3 weeks but I haven't received back the security amount from Atlas. I have called them up twice in past 2 weeks, they just say that their automated refund system is failing and will escalate my request. But nothing has been done till date, thats very frustrating.

When I rang Atlas from the airport I was asked which terminal I was in ... not sure, but that was corrected when I spoke with someone. But we found the pickup area quickly, the bus arrived within 10 minutes and I was served quickly at pickup and dropoff. My only comment was that the car had plenty of scraped paint and was dirty inside - but for the savings I made vs hiring from the airport, I didn't mind at all. I will be a returning customer!

Atlas is a horrible company to book with, over changed me, out the dates in wrong and the staff were very rude. Never renting with them again.

Bad condition externally with scratches and bumps; dirty interior and smelled of stale cigarettes.

car park on level 9. old cars, no toll scanner in car. NEVER again,

When order online I didn't purchase insurance. During pick up the staff that serves me makes me feel uncomfortable and I felt kinda like threaten while he try to ask me to buy the insurance. Very don't care attitude and I don't feel like I'm welcome at all. Eventually I end up bought the insurance which I'm not happy and willingly AT ALL. Drop off staff was completely different from the pickup staff and if it's other way round it would be great. Dropped off the car and the staff checked the car and I even asked if everything is good and the staff said everything is good and I'm good to go. Called customer service to check about the deposit refund few days after and replied I should be able to get back my deposit on 22/2. Nothing happens until 26/2 and I have to call again and asked if there's any problem with the deposit refund, replied everything is good and they will send the request to the related department to process the refund. There's still no refund till the moment I write this comment which is already 1/3. Extremely disappointed and unhappy from the very beginning till this moment of time. Have to admit this company offers cheaper price compared to others but after this experience I won't even consider about this company ANYMORE regardless of how cheap they offer.

This is my first experience posting negative feedback for any business - so it was bad! The woman at the service counter needs some support in her job. People were lined up for service & she appeared stressed & miserable. Her communication was rude & abrupt. At one point she kicked us all out of the office so she could take a short break. She insulted me in front of a line of people waiting, announcing that I couldn't afford to pay when the issue was that I held cash & not a credit card. I was alone in a strange city with 2 children in tow. She upset me a lot. There was nothing easy about dealing with this company.

Many problems with the car, the car has a half empty fuel tank when I first got it, and the inside of the car was filthy, the boot door didn't lock when locking the car.

Easyrentcars is good, easier and simple to use

The staff was courteous and friendly. She gave sound on-the-road advice.

Terrible services

Good

They gave us wv golf instead of corolla

Counter staff is very helpful and nice. Whole pickup and dropoff was a breeze. Will definately choose Atlas again!

Order Toyota corolla, but given Volkswagen golf. Thus, the car cannot fit 4 adults & 1 baby carseat.

The van wasn’t serviced and not fit for renting. Was advised to take the van back twice by Atlas customer service. The first time was for mechanical errors constantly appearing on the dashboard all the time, but no replacement vehicle was available. The second time, we demanded a replacement as the van wasn’t safe to drive due to a faulty main sliding door that could not be fixed by RACV roadside assist. Both times we were forced to inconveniently alter our travel plans and take very long and precarious drives back to the Atlas depot. I paid for a 12 seater and ended up with an 8 seater as a replacement. Atlas customer phone service was unbelievably poor, no one called us back as were told by customer service, apparently because the staff at Tullamarine weren't picking up the phone. My husband made ten different calls to the overseas call centre during a two day period!

Great

Great