en general buen servicio. o único es que no fueron rápido en la entrega del coche
No nos aclararon que al no tener el coche que escogí podía tomar otro cualquiera de la zona GOLD
Pero eso al final nos sirvió porque epudimo tomar uno mas grande por el mismo valor
Muy servicio al cliente y muy complicada la devuelta del carro, estuvimos esperando más de 1 hora para entregar el carro, perdimos el vuelo de vuelta por atraso.
The time we had to queue was nearly the time we spent flying from Atlanta to Mco !
But the counter staff was excellent and accommodated us very well we all aspects of pick-up. No complaints.
It was actually Fox Rent A Car, which evidentally is the local affiliate of Europcar. Required a foreign license - US license plus overseas tickets in and out was not enough. Staff said spouse could drive but paperwork at the end said otherwise.
About QEEQ:10.0/10
Everything was easy. Very good price. Clear on insurance, which is necessary for those coming from outside the US.
“Car dirty Rotten piece of fruit under one of the seats and Sticky back door handles on driver side”
About Hertz:7.0/10
Counter assistance was poor and sold me additional insurance level that I had covered in booking on pre text of tolls Tried to contact to cancel following day but no service at Marriott in International drive and no desk ar 2nd location in International drive. This should be updated not there since covid apparently
El coche estuvo excelente el personal excelente la única recomendación es que había poco personal en el counter y la espera para poder ser atendido debe ser menor
About QEEQ:10.0/10
Todo excelente lo único que tenia una reserva anterior por un suv con un precio menor y cometí el error de la hora de recogida le escribí a soporte y la recomendación fue cancelar y hacer una nueva reserva y entonces ahí perdí el precio anterior y un vehículo más comodo
Not only did you not supply the car paid for we had to wait over 3hrs in line after a 9hr flight to the extent we had to hire a taxi to transport our children to our villa.
We were then given 2 cars, luckily we had another person available to drive
As ever , an excellent standard of service from Hertz. We needed to put a second driver on the car and we're a little surprised that we had to commit to the full term even though the second driver was only there for 9 days , but if that's the rules etc etc
About QEEQ:10.0/10
The price drop mechanism didn't seem to trigger but we got a great price and service was perfect
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