“Straightforward booking with a few nice surprises during our journey”
About Budget:8.0/10
The car pick up was very straightforward with little or no ‘sales pitch’ for added insurance etc which was good however I did feel there was little or no information given regarding condition of car, road tolls etc which I would have liked.
About QEEQ:10.0/10
QEEQ were excellent from the off.. The on line booking was simple and straightforward and the 1$Us deposit was very welcomed. We paid for the car the day before the pick up and were advised the cost had dropped by over £40 ( presumably exchange rate difference) which was a nice bonus and the refund was in my account 3 days after we returned the car. Also we booked a 4 door saloon and were given a mediumSUV
“Excellent vehicle in very good condition
Very simplified return process”
About Budget:9.0/10
Did not get the Chevrolet traverse, but a Ford Explorer which was an excellent vehicle.
Only draw back was the long line when I picked up the car. After a 16 hour flight would have preferred a short waiting period.
Overall the customer service staff very helpful
El personal de mostrador añadió cargos y opciones sin autorización provocando pagos excesivos y tener que llamar a atencion del cliente para la devolución de los mismos.
The time we had to queue was nearly the time we spent flying from Atlanta to Mco !
But the counter staff was excellent and accommodated us very well we all aspects of pick-up. No complaints.
Returned car around 3:30 am on 11/Jan, terminal C, MCO. No officer to receive the vehicle, dropped the key to the officer at the counter. Was charged today a total of 359 US$ although returned car on dull tank with no damage, yet the insurance has 0 excess deductible. Very hard to contact budget for the over charge incurred. Please advise.
El coche estuvo excelente el personal excelente la única recomendación es que había poco personal en el counter y la espera para poder ser atendido debe ser menor
About QEEQ:10.0/10
Todo excelente lo único que tenia una reserva anterior por un suv con un precio menor y cometí el error de la hora de recogida le escribí a soporte y la recomendación fue cancelar y hacer una nueva reserva y entonces ahí perdí el precio anterior y un vehículo más comodo
Not only did you not supply the car paid for we had to wait over 3hrs in line after a 9hr flight to the extent we had to hire a taxi to transport our children to our villa.
We were then given 2 cars, luckily we had another person available to drive
Although I informed them I had my own sunpass for the tolls and this was confirmed as ok, they failed to mention that the E-Toll they now use is linked to the car and not a box affixed to window. On return home $30+ taken in toll charges which are duplicate to my sunpass charges. Budget are dealing with this and are refunding after sending proof of the payments I had made
About QEEQ:10.0/10
Would be better if I could amend the booking to another car at anytime, sometimes see different car at lower price. Only was to go for this better offer is to rebook completely and cancel the original, on other car rental sites you can just amend and chose the new offer and the difference in price is automatically given
On dropoff, i was told i will receive a final bill for my reference. I didn't receive anything. But i can see a charge on my card. Its unexplained charge
About QEEQ:8.0/10
I saw the great feedback on trustpilot and went with qeeq. while offline communication was good through the process until pickup, there was little to no communication afterwards.
“Easy, efficient, competitive and excellent customer service.”
About Budget:9.0/10
The Budget arrival service was well signposted and quick with very small wait. The vehicle was clean, spacious and easy to find within the covered on site airport car park.
About QEEQ:10.0/10
Cheapest provider with excellent customer service. Easy to use website and useful pre arrival instruction and helpful reminder info on day of drop off. Would recommend and use again.
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