CAR RENTAL REVIEWS ON EUROPCAR IN MELBOURNE

Car not properly clean n demages on car not inform

Price is reasonable

The service is rather pushy on insurance coverage despite that i have already bought the comprehensive insurance from EASYrentcars. This should be avoided by looking at the agreement and booking details. Unfortunately, she was just too eager to sell. I was also given a similar car (Isuzu - diesel) instead of my preferred toyota Rav4 (petrol). This is a small issue but i will appreciate if she will to inform me that diesel is not easily available in the city pump stations. I had a hard times searching for 1 petrol station that offers diesel. This is quite annoying. Luckily, i plan to return 1 hour early but in the end, i managed to return it before 5pm as per agreed time.

Not the same as request- Full Size | Toyota Camry or similar but Mitsubishi ASX

It works- the price drop rebooking protection!

The emergency contact number did not work.

Was a fantastic experience, 5 stars

Easy to use and competitive

Good customer service!

No.

It had a flat car battery Europe jumper started it Took 45 minute We stopped half way to our destination went to continue but the car would not start the car was total dead Check under the bonnet found the negative terminal on the battery was loose Tightened the nut and the car started Not really happy she we dropped off told Europe car and they said thanks saved us a trip not good enough put us 1 30minute behind We were then driving in twilight lots of kangaroos at that time glad we did not hit one

All good will be booking again with you in a few month

Yes would love to have kept the car. Service desk were not as friendly and could have been more helpful in the explanation of returning the car I tried to send an email in regards to my not being able to fill the car up as the petrol station pumps were going so slow that I was there for over 20mins and only had filled it to $18 and couldn't stay any longer

JUST WANTED TO SEE IF YOUR STAFF TREATS SAME AS THEY TREAT TO WHITE PEOPLE... WE SPEND EQUAL MONEY

KEEP GIVING US THE BEST PRICE

Brand new car, prefect experiences

The car was well maintain and process of collecting is shirt and simple.

Easy and convenient Pay the necessary during booking and no additional required upon collecting the car.

If can pls upgrade the car,because korean car is too small if compared with japan car space.And for family not enough to keep all lugg.

U guys really need to work on ur counter, they are not friendly, slow in responding customer, and ur booking process awfully long. When returning car, no attendance at ur office at 9 am, eventhough clearly stated that office hour 8:00 to 16:00

Have wheels to travel that matters..

Pleasure to deal with..

Just another big company with scant regard for customers.

I was pleasantly surprised with both the price and the service.

Southern cross station branch of Europcar office is small and service is just Moderate. We have to collect our booster seats from another branch due to the agent’s some mistake. The car is ready to collect and it only spend about 15-30 mins but because they didn’t have booster seat so we have to collect it from another branch and it spend us extra 45 mins. Cleanliness of car is moderate, it’s kind of dusty inside and the car we got is overdue service of 5000km which they said it’s alright. Anyhow we didn’t have any prob of car thru our journey and trip. We didn’t get Kia carnival as we booked but we got Mercedes Benz Valente, people mover car without auto car door. It’s kind of hard to push.

Great car, but they charged us for 6 litres of fuel just after we filled it where it clicked of twice at the pump. An issue to still be resolved with Europecar.

Easyrent cars are great to rent through

The counter staff were helpful. However, the wait time to be served and then given the keys was too long. This was because the people were reading the terms and conditions in detail and asking questions at the counter and not able to understand or speak English well. Was very frustrating.

This was an easy process. Would highly recommend.

I've book a Mitsubishi Lancer but they got me a Kia Cerato (cheaper). And I don't know the reason. As I was with my fiance only wasn't a problem as we didn't realize it before leaving the facility.

Excellent service

Need to get used to app various functions otherwise default applies. Europcar confirmed no insurance applied despite me having paid the full insurance cover. As such, Im not sure whether I am covered for the insurance consideration paid.