DOLLAR CAR RENTAL REVIEWS IN CANADA

Quick, fast and the car was excellent

Easy access & great value

Customer check in, check out, and support staff were excellent.

Counter staff were wonderful! Above and beyond excellent service.

Waited one and a half hours for the mini van to come, but the staff was very courteous and helpful.

Excellent booking service. We booked a total of four cars on EasyRentCars App on our trip from HongKong to Vancouver, Calgary, Toronto, HK. Very smooth service and good pricing.

Personnel peu disposé à donner les informations nécessaires, notamment quant au retour de la voiture fait un jour férié. C'est le gardien du parking qui nous a finalement donné la solution. Un autre client venu prendre une voiture n'a pu le faire.

Like: Booked from Australia and picked up in Canada - able to drive in USA and back into Canada!

It’s worth the money and good service. We’ve bought the whole insurance online though for the sake of it.

Over charged for returning the car with empty fuel tank, was told it was the cheapest fuel rate in town, it wasn’t and was charged more than was needed to fill the tank, rip off!

Booking was easy and quick

Like: I got a good price and knew ahead of time that I would pay extra for the insurance.

We got a flat tire and came in disgruntled. The person helping us, Rey, upgraded us for free into a badass new vehicle and we loved him for it.

Like: Excellent staff giy (Ray) who went out of his way to meet our vehicular needs!
Dislike: Nada

Lovely Filipina served me on pick up - we spent a while sharing some trip tips for her upcoming visit to Spain. I trusted Dollar once and, because of that, I chose them again this time - could not have done a better choice! Great car in perfect condition, great service and price - what else can you ask for? Thanks, Dollar, for allowing me to arrive to the award ceremony I was invited for thanks to my last short film, "Kenny Rei and the Spicy Ladies", as a proper star!

That lovely feature of you called Price Drop Protection worked to perfection (once again) and helped me save £35 before I even stepped on my airplane to go to Calgary. Great customer service (as usual) when I had some doubts about the deposit. I will be trusting Easyrentcars.com again in the future, for sure!

The car was what we asked for and met our needs. There was too much effort by the counter staff to upsell on insurance and too up size the car

No complaints with the process

The car is too small , so the counter staff up sale us a bigger car but charge more

Good

Easy to use

Like: The young lady who helped me what I arrived, was wonderful. She was helpful and apologetic about the delay
Dislike: There was one employee I talked to on the phone a number of times and she kept giving me wrong information. I had problems with my airline and this employee added to my stress.

Like: The employee was friendly. He also helped us in the facilitation of picking up the rental car.
Dislike: The person in front of us took a while to decide. It would have been better if those who had confirmation letters be in one line while those who had none would be in another.

very good car, service ok, once I knew exactly were the desk was, and taht it was Dollar's desk !

Emergency call hotline cannot help promptly and directly. Can be improve service when accidents happen. e.g can change the car at anywhere and no need back to the airport.

Efficient , straightforward and pleasant .

Relatively good booking process but website needs to be more user friendly . Otherwise , absolutely fine .