CAR RENTAL REVIEWS ON THAI RENT A CAR AT BANGKOK SUVARNABHUMI AIRPORT, BKK

We book hatchback car but we got car bigger . It's was really good

Fast, smooth and seamless.

Great vehicles always.

Great

They are changing Xpander to Toyota Veloz. So it’s brand new at the moment.

Picking up the car was a smooth process. Staff was also very polite and service oriented. However, cleanliness of the car can be improved.

Very good platform to use as the price is much lower than if rented the car from the counter

Car condition was excellent and staff were also very professional and service oriented.

The drop off point very hard to find it, we spend almost 20mins to get to the location. Staff told us will waiting for us but we still have to wait them and we very rush to check in flight, feel very tension.

Staff helpful and courteous

Booking well handled

Staffs was very nice.

Easy process booking.

During my recent experience with Thai Rent A Car, I encountered a notable issue regarding vehicle features and customer service. The car provided lacked a basic reverse sensor, an amenity I had anticipated would be standard. Upon realizing this, I promptly contacted the customer care team to inquire about the possibility of upgrading to a vehicle equipped with this feature. Despite my willingness to pay extra for the upgrade, the response was disappointingly abrupt, with the representative informing me that no alternative vehicles were available. However, this information proved to be inaccurate. I later visited a Thai Rent A Car location in person and discovered that there were indeed vehicles available for upgrade (7-seater options). While we did not require a vehicle of that size and therefore did not proceed with the upgrade, this discrepancy in information was concerning. The initial interaction with the customer care team over the phone was not only unhelpful but also misleading, as they did not make any apparent effort to check for available alternatives before declining my request.

So far, I've found Qeeq's customer service to be outstanding. However, it's important to ensure that vehicles supplied by local providers are equipped with essential features like reverse sensors.

Thank you very much for upgrade to Yaris Aktiv :)

Pick-up and drop-off were quick and smooth with helpful staff. The condition of the car was not top notch, but good enough for our purpose.

Smooth process. Great car.

The rental car process was smooth and efficiently carried out and there’s not much of hassle and trouble

Work perfectly for me

Booked the Toyota Fortuner. Good condition! New car! Mileage about 10k only Highly recommended

Easy & convenient booking experience. Lots of variety of cars to choose from.

Very good service, we will come back

Even though my car had been thru an accident, the staff handled it very well and it was a smooth process

Great customer service

We ordered a Pejaro but got an equivalent: Fortuner which met out needs. At one time we had five persons with 5 golf bags and 5 hand carries and there was no problem with space. One of our friends returned the car at departure hall and called Thai Rent A Car staff. It was convenient. We returned ours at Floor 1 Gate 6. It was complicated to get there as there were no helpful signages. Perhaps it might be more convenient to allow customers to return at the departure area.

Convenient. Got back with confirmation promptly. We had to cancel a previous booking on another platform because they got back to us outside the promised 24-hour window, in fact long after 48 hours.

貸与された車の引掻き傷が非常に多かった。あまりにもひどいので、コンパウンドを購入して傷を消した。

毎回利用しています。アプリの改善点はありません。

満足しています。返却場所への道順がとても緊張します。

非常に検索や予約の使い方が簡単で良いです。