Fue muy largo el tiempo de espera, y el traslado hacia el aeropuerto después de la devolución fue muy malo ya que el autobús estaba con demasiadas personas, y la empleada del mostrador me dijo que el seguro que se había adquirido no cubría los daños de terceros por lo que me vendió otro seguro
Le obligan a uno a coger seguros que no están cotizados en la reservación, lo que incrementa el costo tremendamente y la funcionaria afirma que esos seguros son obligatorios, afirmación que creo no es cierta.
About QEEQ:8.0/10
La plataforma no indica que los seguros son obligatorios, ni su costo.
- the car had a scratch
- the front windshield water pump was not working (I discovered that later when I thought there was no water so I added water but still it didn’t work)
About QEEQ:9.0/10
- I was supposed to have lid an insurance if the tank was not returned full but when I picked it up at the Alamo
Counter they said that I needed to return it with a full tank
“El seguro extra que me cobraron hicieron que en general la renta fuera mucho muy cara”
About Thrifty:8.0/10
Espere más de 1 hr para el carro.
Aunq yo había contratado todos los seguros me cobraron $32 dls más de otro seguro que no incluía en la cobertura que contrate
First time to book through QEEQ. I am satisfied with the process except for the 2 separate payments, one for the service and one for the car renal company.
“3 hours (!!!) of arguing with budget employees is an experience that I never hope to repeat”
About Budget:6.0/10
They refused to rent me the car, based on the quoted rate, and I spent 3 hours in the process of getting the rental car. After that! They said my car was not available and offered a pickup truck, or van!
About QEEQ:7.0/10
The customer support promised to reimburse the amount that budget were claiming that I had to pay. That was positive support, but I was able to negotiate with 3 Budget representatives to get the promised rate
Si tuvimos que esperar porque no había disponibles !! Lo trajeron aún mojado porque lo estaban lavando! El auto tenía un ruido en la caja de cambios !
Nos extrañó porque el
Kilometraje no era de un auto viejo!
The car wasn't the specific one I ordered. I had to wait for it to be washed, around The wipers were old and didn't wipe away the water well.
The worst part was that I was told the best way to pick up the car on your app and on the email I received (which was option 1) was to get an Uber to the pick-up location and I would be reimbursed once I got to the office. Uber charged me $75 even though once I was dropped off realized it was only about a mile away. I told the office how much the Uber was and they then informed me that they only reimburse up to $15. That information is nowhere to be found and I was upset that now I had spend a further $60.
La espera para recoger el auto fue de 4 horas, totalmente desproporcionado. Solo tenían 3 personas atendiendo para más de 100 esperando, y por lo visto es la práctica habitual de esta compañía.
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