We waited over one hr for our vehicle. They didn’t have a vehicle we hired and fortunately someone dropped off a station wagon early so we were given the vehicle. Hertz also advised us not to fill up the fuel tank due to the waiting period. Thank you Hertz
“Why can't they supply what they confirmed to supply?”
About Hertz:6.0/10
We reserved an SUV but they did not have any. So they gave us a car which was unsuitable for the roads in Corfu. It was too wide, too low, and did not have good grip on the very difficult roads there.
Exact car model as booked. Super friendly and relaxed staff. I just needed my passport, driving license and credit card and got the keys.
Drop off was very easy. Returned full, quick check of the vehicle and the deposit was released. Very positive experience.
No upsell at the counter they just made me aware that I had basic insurance but didnt try to sell any extras.
About QEEQ:10.0/10
Great customer service and easy booking process. Very transparent terms and conditions and excellent communication througout.
“Counter staff confused options for insurance. describing packages as good or excellent. No details”
About Hertz:9.3/10
I’ve got a Hertz profile for insurance requested, yet the counter staff confused the options without giving details. “Take excellent or good”, but no details of the packages. Several hundred dollars were added for fear I wasn’t covered properly
We had booked an SUV but given a smaller car. Tried to swap it for what we had booked but were told we would have to pay an upgrade fee?!
The car we were given was not the same class as the car we booked.
About QEEQ:8.0/10
Awaiting QEEQ to assist me with a partial refund for my booking
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