Like: Tim was very kind, informative, friendly and patient. He was very knowledgeable about the process and Airport. He made it very user friendly. Dislike: The vehicle was not very clean. It needed a thorough washing and better detailing in the inside.
Like: When I turned in the keys I was told I left my cell phone in the car, it was given back to me, I started to leave when I noticed I also left a special ball point pin as well. The worker handed to me, I think he was going to keep it. t
Like: Katie who was helping us rent our car amazing .She was friendly and very helpful .She deserve a raise and a promotion for sure. Thank you Katy ( hope I got her name right ) we appreciate your help.
Like: Enjoyable vehicle (2019 Kia Sorento) Dislike: I was quoted $5.99 for roadside assistance. I thought that was the total cost, but actually that was the per day cost x 7 = $42. I would not have added it if I had known it was that much.
Like: Deanna was really nice and helpful. We didn't have any problems. Good price for a mid-size SUV for 2 weeks. Car was spacious and in good condition. Airport shuttle was convenient and efficient. Dislike: We were hoping for a Toyota Rav-4 like in the rental description, but there weren't any.
Like: Rental specialist was great, she was humorous and was quick to help us. It was very late so we could tell that everyone was tired, but we were helped and it was quick. Experience was great because our vehicle was not available, and we got a free upgrade. Specialist also did not at all push for any additional products or services, which is great and helps speed up the process for clients who know what they want!
Dislike: Being close to the airport means that this location will have lots of clients who arrive later than expected due to delayed flights. As this is out of everyone's control, a more legendary customer experience would be to have plans and accommodates for these clients. I was 1 hour late in picking up my vehicle, but it was given away because we were late. Although our rental specialist was able to upgrade us without a fee, it leaves me thinking what if there were no vehicles left, what would we have done?
Car was also very dirty, food crunches left everywhere, windows were absolutely disgusting. We did have to clean it ourselves.
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Y.Johnson
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View more >Dislike: The vehicle was not very clean. It needed a thorough washing and better detailing in the inside.
M.Arguello
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View more >L.Cabral
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View more >Mike S
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View more >T.MacLeod
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View more >Dislike: quite a distance from airport....but that could have allowed for a lower rate
R.R
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View more >K.Randall
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View more >M.Lerum
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View more >D.Egelston
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View more >Dislike: I was quoted $5.99 for roadside assistance. I thought that was the total cost, but actually that was the per day cost x 7 = $42. I would not have added it if I had known it was that much.
Angela
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View more >Dislike: We were hoping for a Toyota Rav-4 like in the rental description, but there weren't any.
A.Khalatyan
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View more >Dislike: Being close to the airport means that this location will have lots of clients who arrive later than expected due to delayed flights. As this is out of everyone's control, a more legendary customer experience would be to have plans and accommodates for these clients. I was 1 hour late in picking up my vehicle, but it was given away because we were late. Although our rental specialist was able to upgrade us without a fee, it leaves me thinking what if there were no vehicles left, what would we have done? Car was also very dirty, food crunches left everywhere, windows were absolutely disgusting. We did have to clean it ourselves.
E.Rivero
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View more >Car Rental Brands Ranked In United States
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