LONDON CAR RENTAL REVIEWS

Car had damage to front wheel that was noted down, even though quite evident, Luckily got the exit staff to note on my departure, tank was only 7/8 full and dropped to 6/8 just after I left pick up location, took the SD card so no sat nav, comes as standard so should have been included on a K group car

All good, easy to use

The service by MJ and Ephrain was brilliant. Happy people makes for happy customers.

An offer of the lowest price for the six months proceeding, when booking a car hire late.

very difficult to extend, when calling costumer service, no one picks up the call.

all goood

Overall experience total disappointment. The worst location of all rental cars at LGW. Unfriendly staff, dishonest, pre-arranged claim of damage to the car. Falsified report. Looks like this false pre-arranged damage claim has been put in practice on regular basis. Unrealistic charge. A car rental company I will never use again and/or would never recommend to anyone.

Arrived to collect the car 16mins late and the car was no longer available. The existing booking was void and the onsite customer service forced me to upgrade in order to hire a car. Dropping the car off out of hours also needs to include an option for when the airport terminal is closed.

Drop off was a bit stressful and confusing.

Not good. The car broke down. I had to get myself to Birmingham airport to pick up a new one. New one had a warning light on. Left my sunglasses - $250! in the car and no response to return them.

Staff were brilliant

excellent quick fast for foreign driver

good

Excellent service from Stephan at the check-in desk but he was on his own. There were 3 groups in front of us so the check in took 20-25 mins before we were seen. However, the rest of the experience with Avis was excellent.

It was great.

Excellent offers compared to others.

The people in both the pick up (Ben) and the drop off (didn't note his name) were very nice and helpful We got a nice car One minor issue: one of the brake lights in the rear did not work

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They will try and charge you for anything. As mentioned before, they don’t take Amex for the deposit. Make sure to take a visa credit card

The car was advertised as an SUV - but was a normal vehicle. 100% not an SUV

Good car snd experience

Much better price than other sites including the rental car companies

Everything was excellent

Everything was excellent

Long wait to collect the rental car. Make it difficult to get to the counter with infrequent busses and no rebate on the bus fare. Rude staff and extortionate insurance excess forcing us to buy additional coverage at double the initial rental quote.

Good service

Worked very well

El depósito de la reserva me comentaron que me devolvían sobre la marcha y el Coche lo entregue el sábado a la 01:00 de la madrugada y aún no me han hecho el reembolso

Exceeded expectations and resolved all of the issues which were outside of their control

Really helpful service with phone support. Great!