AUCKLAND CAR RENTAL REVIEWS

The car suited our purpose very well. However there were some technical issues regarding the satnav, the radio and bluetooth.

Very nice treatment when we picked up the car, we were upgraded to a Toyota RAV which is a little bigger than the one we booked.

Car was lovely for what I needed

Easy to book

Older car but price was right

Things went very smoothly for vehicle pickup and drop off. Very easy. The girl at pick up was very helpful. They could provide better instructions to find the shuttle pickup area is the only suggestion.

Exceeded me expectation. Got a Sorento hybrid 7 seat and very new and clean

We have not got the car we booked for. I was told that the car we booked is not available due to Christmas holiday. And they offered me to take Suzuki swift instead at the same cost. We explained to them of many luggage problem. They told me to rent another Suzuki swift and pay additional cost. Firstly we wanted to take this offer but another driver forgot to bring original driving license. So we have only one driver. This driving two cars offer is not possible. We checked with other car rental companies but they have no car available as well We were upset and looking for other option such as flying from Auckland to Wellington directly on that day and cancelled all other booking we made such as hotels and touring programs which we booked and paid. After spending more than an hour to find solution at nearby car rental booth there was another customer who heard of our situation, he kindly told us that he was offered Susuki swift option as well which he took it but he returned to change the bigger car after he went to the garage and he found that there were some big cars in parking garage. So we have a hope, we returned to the booth and asked the front officers in begging manner to check the available car, luckily they offered us the Mitsubishi Triton with cab and fiber back covered trunk. This car is suitable to carry three people and all luggages. We took this offer which charged at the same price we original booked. We delayed three hours in car rental situation so we have to skipped some program to catch up the rest. It was shock and upset situation for us which are foreigner tourist. we would like you to find the proper solving problem in future Regards,, Sannpat Rattakham

Waited for 1hour to be picked up from the hotel where the out of hours service should have been but wasn’t. Car was old, 87000k’s on it and badly damaged all round the vehicle.

Picking the vehicle up from Auckland Airport was a little frustrating as the vehicle we hired wasn't ready for collection as it hadn't been cleaned. Required us to stand around and wait patiently whilst this happened. Coming off a 3.5hr flight with 2 kids isn't exactly what you want to do as I had made the booking nearly 4 weeks prior, so the Hertz team had plenty of notice to get the vehicle ready.

Lovely staff at EZU - thank you.

It was a great car great service

Every was good

The Jucy staff were friendly and helpful in organising to get the car after hours (due to delay at the airport). Pickup was really efficient. There were 2 downsides: (1) the car itself: it was a bit old and the air-conditioning didn't work. (2) the after hours drop off and keybox location wasn't clear.

Booking was a breeze. I needed some extra insurance and this was provided seamlessly by QEEQ. I later had to get some clarification on the insurance and this was provided by swiftly and efficiently QEEQ. Ten-out-of-ten!

I arrived in auckland domestic terminal with 4 large luggages and 2 small ones. I went to hertz in domestic terminal. The staff told me, my booking is in the international terminal. I had to brought all the suitcases walking over 15 minutes because I couldn't take the terminal bus. Once in the international terminal, I went all the way to the car rental pick and found there is nobody in the counter. I asked someone inside the parking lot, apparently I had to go back to inside the international terminal because the counter is in there. (Thanks to the confusing signs I walked back again to the internal terminal counter). There was only 1 staff there and she was nice and polite. Got my keys and walked back to parking lot. After I drove off, there was no one to verify if there was spots or defects in the car but fine with me. Few days later, I went back to return the car, again there was no staff in the parking lot. I was confused because I expected I could check out immediately and someone would check if the car is fine and release my deposit. So I just parked the car, brought the key with me. I walked back to the terminal, and found the counter empty. There was a sign saying "be right back in 15 mins". I waited 15 mins, there was still noone. Luckily there is a key drop. So I dropped my key there. This is the most surreal car rental experience I've ever had. There is nobody who received the car back, I just dropped the key. I hope nobody is going to do anything weird with the car while I dropped of the car.

I booked the car but was not told that I should go to the international terminal counter instead of the domestic counter. That was slightly confusing because I had to walk pretty far to get there. I also blamed Auckkland airport for being very confusing and understaffed for my trouble.

Great car for the price

The staffs in Yes Rental were very friendly, helpful and very professional. Absolutely, appreciated the courtesy pick-up and drop-off to the airport.

Excellent experience on my very first car rental on Qeeq.com. Really good and competitove price.

The car was excellent, the pick up from Auckland was seamless but the drop off at Wellington Airport was difficult as the rental drop off area wasn’t signposted, the Hertz staff eventually resolved it but it took a lot longer than it should.

The whole process was simple & went without a hitch.

Very good

Very good

The car was great, I only needed a small car as I was by myself, it drove well and great fuel economy picking up was easy as was the drop off

Car and booking process was fine; counter staff was amongst the least helpful of any retail employee I have encountered in the last 12 months anywhere

waited 1 .5 hours to be picked up as bargain rentals didnt drop car off at pick up point after hours. car was terrible going up hills and front end of car has a big problem. no apologies for delays 4 other groups same vote.