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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6468095143
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6468095143
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Great vehicle for family of 4

Reviewed: Thu, Feb 16, 2023
About Hertz: 9.0 /10
Picking the vehicle up from Auckland Airport was a little frustrating as the vehicle we hired wasn't ready for collection as it hadn't been cleaned. Required us to stand around and wait patiently whilst this happened. Coming off a 3.5hr flight with 2 kids isn't exactly what you want to do as I had made the booking nearly 4 weeks prior, so the Hertz team had plenty of notice to get the vehicle ready.
About QEEQ: 10.0 /10
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Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service. Thank you for your feedback. We look forward to serving you better next time.
Special SUV | Ford Ranger or similar

Relevant Reviews on Hertz AUCKLAND APT

P.Hancock

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Small SUV | Kia Sportage or similar
Reviewed: Sun, Jan 15, 2023
“Excellent experience”
About Hertz: 9.0 /10
The car was excellent, the pick up from Auckland was seamless but the drop off at Wellington Airport was difficult as the rental drop off area wasn’t signposted, the Hertz staff eventually resolved it but it took a lot longer than it should.
About QEEQ: 10.0 /10
The whole process was simple & went without a hitch.

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Medium SUV | Toyota Highlander or similar
Reviewed: Thu, Dec 8, 2022
“Getting "lost" in Hert'z + Auckland's confusing and understaffed airport is not fun”
About Hertz: 5.0 /10
I arrived in auckland domestic terminal with 4 large luggages and 2 small ones. I went to hertz in domestic terminal. The staff told me, my booking is in the international terminal. I had to brought all the suitcases walking over 15 minutes because I couldn't take the terminal bus. Once in the international terminal, I went all the way to the car rental pick and found there is nobody in the counter. I asked someone inside the parking lot, apparently I had to go back to inside the international terminal because the counter is in there. (Thanks to the confusing signs I walked back again to the internal terminal counter). There was only 1 staff there and she was nice and polite. Got my keys and walked back to parking lot. After I drove off, there was no one to verify if there was spots or defects in the car but fine with me. Few days later, I went back to return the car, again there was no staff in the parking lot. I was confused because I expected I could check out immediately and someone would check if the car is fine and release my deposit. So I just parked the car, brought the key with me. I walked back to the terminal, and found the counter empty. There was a sign saying "be right back in 15 mins". I waited 15 mins, there was still noone. Luckily there is a key drop. So I dropped my key there. This is the most surreal car rental experience I've ever had. There is nobody who received the car back, I just dropped the key. I hope nobody is going to do anything weird with the car while I dropped of the car.
About QEEQ: 8.0 /10
I booked the car but was not told that I should go to the international terminal counter instead of the domestic counter. That was slightly confusing because I had to walk pretty far to get there. I also blamed Auckkland airport for being very confusing and understaffed for my trouble.

J.Singh

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Small SUV | Toyota RAV4 or similar
Reviewed: Sat, Sep 12, 2020
About Hertz: 9.0 /10
Staff is very good and helpfull. Thanks
About QEEQ: 10.0 /10
5 star

Kimberly

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Sat, Sep 12, 2020
“Amazing value for money with great service”
About Hertz: 9.0 /10
Amazingly quick pick up and drop off experience. Friendly and helpful staff. Nice car.
About QEEQ: 10.0 /10
So easy. Couldn’t believe how cheap the rental was. Very quick, seamless process to book and confirm.

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Medium SUV | Toyota Highlander or similar
Reviewed: Wed, Sep 18, 2019
About Hertz: 8.3 /10
Des frais rajoutés par Hertz sur la facture pas tres claires!
About QEEQ: 10.0 /10

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