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Last updated on: October 5, 2024
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203Rental Locations
51Airport Locations
Map View of Car Rental Locations in New York
Budget
7.6/10
AVIS
7.9/10
Hertz
8.2/10
Dollar
7.6/10
Alamo
8.9/10
PAYLESS
8.2/10
ACE
7.5/10
Advantage
6.9/10
National
9.2/10
Europcar
7.0/10
Thrifty
7.3/10
Fox
10.0/10
Shouqizuche
8.0/10
Reviewed: September 19, 2024
In the middle of the trip, a warning light came on that required an engine oil change - something that forced us to go into the Baguette branch on the way, apart from that the trip was good and comfortable
Reviewed: August 28, 2024
the category I booked was not available for some reasons, they gave me a SUV at the same conditions. excellent
Reviewed: August 19, 2024
The vehicle was making noice on the highway at high speed. Unfortunately, we could not exchange the car since we were not close to any major city and have enough time to change our car.
Reviewed: August 19, 2024
Here's a comment you can use for Budget Car Rental: --- I’m extremely disappointed with my recent experience with Budget Car Rental at JFK Airport. Despite booking a car through QEEQ and paying in advance, I encountered several issues. The staff were unhelpful and rude, and I was informed that no cars were available upon arrival. After finally getting a vehicle, I was later hit with an unauthorized charge of USD 1202.39 on my credit card, despite being assured by customer service that there would be no extra fees for dropping off the car at a different location. I’ve tried to resolve this directly with your customer support, but I have yet to receive the refund that was promised. As a visitor from London, this entire experience has been incredibly stressful, and I’m now worried about additional charges on my credit card due to this error. This kind of service is unacceptable, and I would not recommend Budget to anyone based on my experience.
Reviewed: August 13, 2024
As I said before I ran into a lot of problems with my cars: - first car looked reasonable but discovered later that rubber of windshield whiper was loose (not practical since it rained a lot). Furthermore car notification that car needed a engine oil now. Had to swap car - second car less comfortable and after one day received a notification of engine malfunction. Had to swap cars again. However, closest Budget location was >60 miles away. Very inconvenient and time consuming - third car was fairly new and quite good. Budget representative tried to give me a Dodge Charger first which is not a SUV at all. Eventually after waiting I was offered a good car. At the end of my trip this car also gave a notification that engine oil change was due.
Reviewed: September 12, 2024
Avis could have been more flexible if the car that we chose is not available, better if they can give us a refund on the difference, but in my case, they won't even entertain us.
Reviewed: August 3, 2024
The pick up was terrible Avis need more staff on the pickup desk. Priority customers kept coming in and going to the front of the line.
Reviewed: July 31, 2024
The wait was too long. It was the first time I encountered a situation where the computer could find the order but the car couldn't be collected. It took several calls with customer service in the middle of the night from my home country, and the entire process took 3 hours. The use of the e-toll was not explained, and it was not mentioned in the contract.
Reviewed: July 30, 2024
The car had an engine warning mid-trip, and it took half a day to find a store that could provide a replacement. Many stores couldn't offer replacement services or home services.
Reviewed: July 29, 2024
Very deceptive, didn't explain key payment terms. They talk about all the no-cost items, and when you sign, the printout is very faint. It looks like you're just signing for the car, but it hides $845 insurance fees. Lesson learned!
Reviewed: August 1, 2024
Hertz's service was excellent, and the car was very new, with only 6000 miles on it. The staff explained the terms in detail, were humorous, and even helped us bundle the most cost-effective 2-day unlimited Toll Road package based on our travel plans. Returning the car was quick, and the $200 deposit was refunded instantly.
Reviewed: July 28, 2024
The store is easy to find, and the service is okay. On Saturday, I had to wait in line for 2 hours. Make sure to bring a physical card; Apple Pay doesn't work, and neither does a US credit card linked to Apple Pay. Otherwise, you won't be able to rent a car. The name on the credit card must match the name on your driver's license. I rented a gas car, but was given an electric car with only half a charge. Charging took 40 minutes to add 30 kilometers. If you return the car after 8 PM, there's a $20 fee. Otherwise, you need to park it yourself and return it the next day.
Reviewed: July 25, 2024
Very satisfied! The pick-up and drop-off process is simple, the vehicle and service are both good. The deposit was refunded within half an hour after returning the car.
Reviewed: July 31, 2024
The car rental service remains consistently convenient and transparent.
Reviewed: July 30, 2024
The reserved child booster seat was not provided; instead, they pushed the e-pass and insurance.
Reviewed: July 21, 2024
Mediocre, the staff service was quite poor. I was 15 minutes late picking up the car and asked if I could return it a bit later as well. They agreed at the time, but denied it when I returned the car. Moreover, their attitude was quite arrogant.
Reviewed: June 17, 2024
The service attitude was excellent, with smiles throughout the process.
Reviewed: March 2, 2024
Great car rental company. You can choose from various models of the same category. Many cars come with an EZPass, so you don't have to spend extra money renting one.
Reviewed: December 6, 2023
yes alamo was very fast and efficient checkin for me this time .. at other times ive waited but this time was quick and smooth. very curteous and professional and great cust service.
Reviewed: November 1, 2023
Unfortunately Payless gave me a “pickup car” but I booked a JEEP wrangler or similar SUV”. No exceptions for Payless otherwise I should pay more than double price.
Reviewed: March 18, 2020
TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....
Reviewed: September 24, 2019
Car exceeded expextation Took a bit longer to get the car than expected.
Reviewed: July 19, 2019
They lie about the space of the suv and the space for 5 bags was a lie , was very disappointed . 6 of us hardly to fix in the suv it was a very uncomfortable ride to our destination.
Reviewed: July 17, 2019
I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.
Reviewed: November 23, 2022
The attendant offered a smaller car than the one that I reserved. The attendant wanted me to purchase insurance, although I purchased the insurance online. He said it was because I reserved it throug1h a third party.
Reviewed: June 15, 2022
I doubt I can call ACE a business because it feels more like a racket. I was forced or deceived to purchase additional insurance coverage, despite the fact that I had already purchased liability insurance from Qeeq. Furthermore, I dropped the vehicle 1 hour after the requested time. I was told that there is 30min I tried to gain sympathy of the staff. They were very adamant and say they have nothing to do against the system and they even add 30 min more to my arrival time because I had to use their toilet before I sign the drop off (the vehicle was already in their possession). They charged me a whole additional day, even with full insurance. I only realized this once I have received the invoice at the airport. I think they waited for me to leave the premises so I would not have the opportunity to complain. Really a bad experience and I felt I was scammed.
Reviewed: January 28, 2022
I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle. Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.
Reviewed: January 21, 2020
No issues on collection. Nice car, fitted the bill. Easy drop off.
Reviewed: December 12, 2019
The vehicle exterior was extremely dirty. This made visibility from both the front and rear windscreen more challenging that it should have done. I am 51-years old and have rented vehicles many times in my life but this is the dirtiest car I have ever had (I did not see this when collecting the vehicle as it was dark). The inside was acceptable although the back seat had a few minor stains. The collection process was acceptable but took a little longer than I would have liked. Also, I was not happy that I was not allowed to use a US credit card for guarantee purposes on the basis that we had CDW included in the booking. This meant my UK current account had to receive an actual debit and subsequent recredit at the conclusion of the rental. Lastly, I would have preferred the collection and dropoff point to be in a covered facility than on the roof of the Hertz operation. It was raining hard when we returned the vehicle.
Reviewed: November 20, 2019
It was very easy to pick up of car and also to drop off. In this moment the best rental car, in my brief experience!
Reviewed: September 4, 2019
The front desk staff upgrade my reservation to bigger car and they told me the car is Ford Explorer or Nissan pathfinders but when I went outside the lady she gave me small SUV.
Reviewed: June 25, 2019
National asked me a voucher. Why? I had a mail confirmation of the booking. That’s all.
Reviewed: August 26, 2019
O carro alugado não foi o carro contratado (aluguei um sonata ou similar e me deram um elantra). Além disto o carro estava batido, o que me tomou tempo na devolução.
Reviewed: September 10, 2018
Like: All staff I interacted with were affable and generous. I felt well informed and well taken care of. What I appreciated was understanding why things were taking so long: the staff focussed on the customer care and went into detail when answering questions and helping customers make the right choices. I was happy with the way that Geneva handled my query; I felt like I was the only customer in the room -- unrushed and highly valued.
Dislike: I had not anticipated close to 1.5 hours from queue to driving off with the car. If I had known this, I would have built this into my schedule and my 7 year old daughter was tired from flying and very fed up. Moreover it had a knock on-effect on my next appointment to collect a key from the air bnb accommodation contact, so I had a lot of apologising to do.
Reviewed: October 29, 2017
Easy and convenient, smooth return process, car condition was very good
Reviewed: June 8, 2017
The car was in excellent condition and very new, with less than 500 kilometers on it, so there was a noticeable leather smell. The pickup location was hard to find, with no clear signs or directions. I had to search and ask around in pouring rain and eventually found it above the HERZE building.
Reviewed: July 20, 2024
I reserved a Versa, but I was given a brand new Altima with an initial mileage of 979 miles. The driving experience was excellent.
Reviewed: July 28, 2023
The car was comfy and clean. Compatible with iPhone
Reviewed: May 28, 2018
The service attitude was decent, and the waiting time was very short.
