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Last updated on: July 5, 2020
88Rental Locations
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Map View of Car Rental Locations in Miami
Alamo
9.1/10
One Switch
5.9/10
colusa rent a car
6.3/10
Budget
7.6/10
Rent A Car 4 Less
8.2/10
Zezgo Rent a Car
6.1/10
Economi Cars
3.6/10
National
9.4/10
FOX RENT A CAR
6.8/10
Thrifty
7.2/10
JC
5.4/10
Dollar
8.3/10
RIGHT CARS
5.1/10
GREEN MOTION
8.0/10
Advantage
8.1/10
Europcar
8.3/10
TU Florida
3.6/10
Easirent
6.8/10
Clubs Car Rental
5.7/10
Hertz
8.5/10
ACE
8.8/10
Horspower Car Rental
3.6/10
AVIS
7.8/10
ACO
2.0/10
PAYLESS
8.4/10
CorpUSA
5.7/10
ADDCAR RENTAL
9.5/10
Reviewed: May 31, 2020
I take a new toyota camry. Almo staff was very helpful
Reviewed: February 17, 2020
It is the first time in a very,very long period of renting cars that the whole process took around 10 minutes >that was excellent .I very much appreciated the fact that they didn't take up my time "haggling" about the extra insurance I should take .The whole process was very efficient and the counter was practically empty. I still would like to make a case to install seats and that customers draw a number and wait for them to be called to the counter ( like the banks) .After a normally LONG flight for me it is so important to be able to sit instead of standing in line all the time !!!! You can even read a magazine /book then !!
Reviewed: January 6, 2020
The car is advertised as a Mustang or similar - there was ONE Mustang, that someone was sitting in, and then there were about 14 other convertibles, none of which had comparable boot space. In fairness, when we returned, they reduced our rental by one day because of the non-availability of the Mustang
Reviewed: March 10, 2020
Buyer beware, pay the extra $25-$50 for a better company because you get what you pay for. Our car was dented, scratched, & dinged. It vibrated when we were on the freeway and the brakes were bad. The headlights were broken, only the running lights worked on the vehicle. There were warnings about the airbags and tires. We were charged an additional $6.99 per day for using our own auto insurance! This was an additional fee tacked on after we already prepaid for the vehicle and were told we would owe nothing further. We were the only customers in the building, yet it took 50 minutes to get our busted up vehicle with over 85,000 miles on it. We were in a hurry; having landed in Miami at 9:35 AM, we thought a 3:00 PM reservation in the Keys would be a non-issue, but in addition to all the other things that went wrong with this reservation, the car was also given to us with just a quarter tank of gas, so we had to make an additional stop. Do not use this company.
Reviewed: September 17, 2019
The staff was unavailable at pick up. The only person there spoke no English. When the country person arrived, she only spoke a little English. After spending 1/2 hour trying to figure out the computer (and texting on her phone throughout the entire process) we got in our way. We told them we were dropping it off at 5:00AM on 9/9 but no one was there at the location. They ended up directing us to drop it off at the airport WITH THE KEYS IN IT!!! I will never use that company again. I will also reconsider using easy rent cars to avoid getting stuck with them again.
Reviewed: August 9, 2019
The car had tire pressure issues and was dirty inside.
Reviewed: August 1, 2019
BAD SERVICE AT COUNTER MY CAR WASENT THERE THEY HAD TO GET ME TO ANOTHER RENTAL COMPANY PAID ADDITIONAL CHARGES TERIBLE SERVICES WILL NEVER RENT HERE AGAIN, I WILL ALSO FILE A FORMATED COMPLAIN ABOUT MY ADDITIONAL CHARGES AFTER EVRYTHING WAS PAID IN FULL.
Reviewed: July 25, 2019
We did not rent the car because the counter agent tried to change the terms of the rental. We went to Hertz
Reviewed: March 4, 2020
I would never use Colusa again. I got a good price online for my rental in Miami. When I got to the counter they did not want me to use my own insurance, even though I had all my insurance info. arguably they gave it to me after putting down a $2500 deposit. I also had to purchase the sun pass for $105. even though I did not need it. they said its company policy. I did not see that anywhere on the rental agreement. I was told by manager that the price I received online was too low and they needed to make money. Worst experience I had renting cars.
Reviewed: October 28, 2019
the miami sunpass is a ripoff other companies i used in the past were much cheaper and they gave an extremely difficult time insurance wise asking us to prove a hundred things way more than listed on their requirements list otherwise was enjoyable car was nice and spacious
Reviewed: July 22, 2019
The car was very poor. The worst I have ever rented. It was dirty, covered in dents. I had to clean the windscreen to be able to drive it. One of the doors did not lock and the general condition of the car was terrible. On picking up it was all about up selling extra insurance and scaring you into buying it. Even although I paid extra when booking. Then up selling toll passes which we bought but don’t think we really needed. The car ended up costing more than double what we were quoted. I will never use this company again. Overall the worst experience or car I have ever rented
Reviewed: July 8, 2019
Taken in a van that backed up into a garage in a seedy area with bars on the windows. Then wanted to leave our luggage in the back of the van while we were escorted into the office. They wanted to charge my credit card an extra $2000 in case of damage (not a hold, but a charge). Also they wanted me to get a toll transponder fee of $9.99/day. If not, then they would charge $25 for each and every “pay by plate” toll incurred. The manager spoke no English. The clerk spoke English but was new and had to call him for every step of the transaction. I had enough, cancelled and went back to to the airport to rent with Hertz. It was a total waste of an hour and as two females traveling, a scary experience. I was embarrassed that I had chosen this rental option. And I am out the approximate $20 deposit. Horrible company that misrepresents their fees by offered low rental costs.
Reviewed: May 2, 2019
They were very nice and they made the process easy once we arrived.
Reviewed: February 18, 2020
The car was nice, waiting line at pick was over 2 hours, employee at the desk tried to sell us extra insurance which we already bought from a third party. When we returned the car, we were charged 100 Dollars extra than what we signed up for. I know about 30 Dollars go for the refilling the gas tank but there is still extra 70 Dollars which are not stated any where what are they for. I am not sure that this lack of transparency on the Budget side, would encourage us to be clients in future.
Reviewed: January 13, 2020
Excelente coche,muy tardado en la entrega pues solo había 3 agentes atendiendo un gran número de clientes.
Reviewed: January 12, 2020
Read a lot about how terrible they were in Miami but the experience was great !
Reviewed: January 7, 2020
La camioneta fue muy buena!! Lo único que no me gusto de Budget en específico fue que no proveían servicio para regresar la camioneta en la terminal, por una tarifa adicional, a fin de no perder tiempo en traslados. En el caso de Dollar si me lo ofreció en una ocasión previa.
Reviewed: January 21, 2020
Al llegar nos dijeron de comprar un seguro con ellos porque el que teniamos no nos cubria totalmente y que teniamos franquicia de 10.000$. Ademas el Sunpass lo tuvimos que pagar ahi tambien a 14$ al dia porque tampoco estab incluido en el precio. El precio del Shuttle bus tampoco esta indicado que hay que pagarlo al conductor el dia que te devuelven al airport.
Reviewed: January 20, 2020
All good nothing to complain about! Great experience!
Reviewed: January 17, 2020
The vehicle was in very poor shape. Check engine light came on shortly after picking it up and the car shook at random times. I ended up returning the vehicle because I did not want it to break down during our vacation. Was not offered a refund or any sort of compensation. Ended up renting from a more reputable company with a much better experience. Front desk staff were also not very helpful with my reservation nor were they responsive to these issues. Very poorly run business.
Reviewed: December 30, 2019
La atención fue muy buena y cordial. El vehículo no estaba del todo limpio.
Reviewed: November 24, 2019
You have to be more clear of your prices Overcharged a bit
Reviewed: October 16, 2019
First they charged me an insurance fee that was not described in my rental agreement. Secondly they gave me a car that was unable to drive. The car was in trouble with balancing. The roof inside the car was all stained. I wasted time going back to the store. Then they gave me another car that was better, but so far of expectations for the amount charged. Poor experience and I will never rent a car there or recommend it to anyone.
Reviewed: January 17, 2020
When I picked up the car I was asked to pay a $500 charge inclusion surpass and a deposit on the surpass. At pickup the man told me that the deposit would be returned in 20 days. I was also told that the device to pay the deposit was broken and I would need to pay in cash. I said that I did not have that amount in cash. The next day a charge was on my credit card for the amount. I contacted them today for the credit and in a limited conversation was told that it was now 45 days to receive the credit. I am very concerned with the policies of this company.
Reviewed: December 17, 2019
When we came back to the rental lot to drop off the car, no one was there to receive it from us. We called all the numbers listed and they were either disconnected or didnt answer. We ended up having to take an uber back to the airport because we couldn't get in contact with anyone from economicars.
Reviewed: August 31, 2019
I don't write trashy reviews for places and I don't intend for this to be one. I would just like for you to be aware of what you are getting when you book with Economi Cars. First of all, our car was almost brand new, spotlessly clean, and excellent on gas. After that was surprises. On our rental confirmation we had paid for all taxes, fees, etc and amount due at pickup was $0. When we arrived at the airport we went to find the Free Shuttle. There wasn't one. I tried several phone numbers and finally got ahold of a gentleman. I told them who I was and that I was needing a shuttle. He hung up on me. Soon I got a phone call from a lady wondering what I needed. I explained and she said that she would be right over. After about 30 minutes she did come and pick us up. We were taken to a building where we went through a few locked doors and up a flight of stairs. We got to a large empty office and the paperwork was taken care of. Then I was asked for my credit card to pay $200 in charges. Now $150 of that was refundable as long as I stayed off of all toll roads. $30 was for FL State Tax and $20 was because I brought my own insurance. So just for the sake of clarity. The price you pay is not the full price. They made it clear that what is paid online is the base price and then there are fees on top of that. Somehow the fact that my confirmation paper said that I owe them $0 didn't matter.The car drove well and we went all the way to Key West and back. We had arranged to return the car at 9:30 am two days later. We arrived back at the "office" at 9:29 and tried to get in but the locked door kept that from happening. After 3 more phone calls, help from the guy who owns the body shop next door, and a 45 minute wait on someone to show up, someone finally showed up. The only problem was that we were supposed to catch a flight. The guy did get us to the airport then just in time. Again, I don't want to be ugly but I would just like for people to be informed because we
Reviewed: August 5, 2019
I should have known from the start that this place has no regard for customers, as they had me waiting outside in the sun and heat for over an hour past the pick-up time, untill someone finally arrived to open up the office. Once inside, rather than just collecting the basic information, since everything was already paid through the booking app, they presented me with a bill that included taxes and fees I had already paid, plus an imposed charge for insurance and sunpass tolls, after already mentioning I did not need. Upon reviewing all the charges and double checking the terms and fees I agreed to on the app, I immediately called customer service and told them this rental place was trying to force me to pay additional money to rent me the vehicle. Customer service prompted to call and speak directly with the owner of the rental company to let him now that I had already payed for the rental and that he was breaking the terms of their agreement by charging and imposing fees on top of what I had already paid through the app. After they hung up, the customer service rep called me back to reassure me that everything was taken care of and that the owner agreed to not charge any additional money. I was very relieved to hear that and proceed to wait for the owner and agent to rectify the paperwork. After waiting over 30 minutes, they finally presented me with the paperwork, but as I looked it over I quickly realized that the charges were not gone, and now trying to manipulate me out of my deposit, which rather than being placed on the deposit line, was now placed under "sumpass charges" and tried to cleverly shift the numbers around and place a credit to disguise the fact. I immediately called this to their attention, and the owner aggressively snatched it from my hands and ripped it up and then proceeded to kick me out and threatened to call the police on me for trespassing. I wasted 4 hours, only to end up stranded outside their sketchy office withou
Reviewed: January 13, 2020
Picked up from cruise terminal Miami to Miami Airport in a comfortable bus... And free.. Pick up location was quick and given a choice of 6 cars to choose from
Reviewed: September 20, 2019
Ask money to take the car with 15 minutes before...they don t accept our credit card, we had to wait and to go to see the manager to know it it was possible ...so we reserved on the net, it was ok for us...we will not chose national in the future
Reviewed: August 9, 2019
Modèle finalement loué: Nissan Altima toutes options avec GPS alors que nous ne l'avions pas demandé. On a au un gros choix de voitures proposé par le loueur dans le parking.
Reviewed: July 30, 2019
The car was great and also the drop off went smooth.
Reviewed: January 6, 2020
I dont know why I was charged for insurance when I didnt need it. Speaking to many people where I was staying all rented and said they didnt get it cause you dont need it but the agent at the counter said I had no choice to. I find this very unprofessional of him
Reviewed: December 24, 2019
Well 2 hours to get a car, don't need to say much more.
Reviewed: September 3, 2019
Many hidden add on costs which we never had with other car rental companies
Reviewed: January 1, 2020
Great customer service! The receptionist was welcoming , friendly and efficient. The cars offered to us to choose from were brand new, clean and spacious.
Reviewed: December 27, 2019
I rent the car with insurance, but have to pay another 130 dolars because the company impose third part insurance
Reviewed: December 9, 2019
The car oil change light came on during my rental.... I think they should have better knowledge of when to change the oil of their vehicles.... fortunately there was no problem with the car.
Reviewed: November 11, 2019
El olor a cigarrillo era muy fuerte... hable con Thrifty y amablemente atendieron el problema y le dieron solución
Reviewed: December 30, 2019
They forced us to pay to use our own insurance and forced us to pay for a sun pass. Both of these were in violation of the law and Easy rent a car policies. When I brought this up they threatened to take us back to the airport.
Reviewed: December 16, 2019
Enjoyed driving the car, but it was very dirty
Reviewed: December 4, 2019
The front wheel in the vehicle needed a new tired. Worn out. Did not notice till one of my relative told me. No liquid to clean the window. Bird poop had landed on the windshield, had to use the hose to wash it off It could been vacuum better.
Reviewed: October 5, 2019
Car condition was terrible. Rear tires were completely wear out. In the rain condition almost impossible to keep car from sliding. Rear of the car was sliding from the line uncontrollable. For the first time in my life I was afraid to drive.
Reviewed: August 14, 2019
Showed up a half hour late to pick me up. Was supposed to get a midsize car, received an economy size, car was not in great shape with scratches and the ceiling was stained brown. The overall rental had a bunch of extra costs and charges.
Reviewed: December 21, 2019
Unfortunately the Car was defective after one day and I had to miss out on the convertible driving experience I was hoping for, as I could not get another convertible in exchange.
Reviewed: August 29, 2019
The car was great. We were missing a remote control though so the key would set off the alarm when we opened it. Pick up was very simple.
Reviewed: August 27, 2019
Worst customer experience ever. Never seen such thing. We waited for 2 hours and finally did not get the car we booked 3 months in advance. Employees just do not care about customers. Will never book with Dollar again.
Reviewed: August 24, 2019
La récupération du véhicule n'a pas été des plus agréables; outre un accueil un peu limite à l'accueil, que dire de la réception de la voiture. L'employée peu en clin à faire son taf, nous a montré les véhicules, de loin, nous disant de faire notre choix. Aucune explication (gps, boîte auto, etc.) !! Avons eu un souci avec notre sun pass perso durant cette location (l'avons enregistré et activé mais pas relié à la plaque du véhicule donc souci pour le paiement. Ne voulant pas payer d'amende excessive, avons voulu en échangé avec Dollars mais impossible d'exposer clairement la situation. Espérons qu'ils seront indulgents et que nous ne serons pas facturés des amendes par Dollars ( 9.90$/passage alors que Sun pass doit faire le point dans les 15 jours !!). Sun pass nous dit de faire le nécessaire auprès du loueur et à la restitution de la voiture (pourtant une employée modèle, très disponible), on nous dit de faire le nécessaire auprès de Sun pass !! situation de fou....voilà la situation actuelle. Globalement, location correcte hormis le personnel à la prise du véhicule (elle devrait changer de métier si marcher 50 m est vraiment trop difficile et on ne parle pas de l'amabilité !!) et la gestion de notre souci de transpondeur.
Reviewed: December 3, 2019
This is an off site vendor. Two Venezuelan young men operate the whole business. They are open 8 am to 8 pm. You have to go to Terminal 1 to the bus stop position 7 and call and wait for their van. If you do this there are no problems. Be SURE you have bought insurance and have that policy (or yours) as evidence. Amazing prices and friendly service.
Reviewed: August 27, 2019
It is a cheating company. They force you to purchase liability and collision insurance even if you have those insurance coverage on your personal car. Those insurance is transferrable to rental cars.
Reviewed: July 27, 2019
We will never use right cars again because they ripped us off with overpriced insurance. We should have been told upfront about any law requiring extra insurance which they said we had to buy.
Reviewed: July 25, 2019
I didn’t end up getting the car because the guy behind the counter at right cars was rude, and very condescending. I ordered and had paid for a mid size car and he only said he could give me a small car for the same price. I decided that I had paid for a mid sized car and left to go hire a car through thrifty instead.
Reviewed: July 15, 2019
Rental car provider refuses to honor reservation with proper pre-paid insurance. Force customer to buy additional insurance or not rent at all. We were forced to walk.
Reviewed: November 27, 2019
it's not possible to call green motion for airport pick up. I called and waited 2.5hours with the intention of letting them know that we are arriving late but no one picked up the phone. No one picked up the phone either when I call for pick up at airport. We just have to wait at the airport for a bus to come around. This could prove detrimental if we were to arrive late at night. I told counter staff about this issue but they were not interested.
Reviewed: July 18, 2019
The Green Motion customer service rep tried to push us into agreeing to $90 SunPass purchases, claiming that if we didn't assent, that we'd be privy to hundreds of dollars in fines for unpaid Miami area toll fees. We recognize that this was likely not this employee's fault (that rather, it was the company policy), but we will not be renting from Green Motion again. Trying to bully customers into such an item just to raise money is unethical, especially when our total toll road expenses for the car rental period were only $6.80 per vehicle (plus the $5 cost of the transponders we purchased at Walgreen's on our own).,
Reviewed: June 22, 2019
it will be good the make faster the process of pick-up. if you have every data through internet available, why have to add again manuelly?
Reviewed: June 18, 2019
Waited for a long time at the counter to process the pick up
Reviewed: November 21, 2019
The car l pre booked was not available as my flight was late, l booked a SUV and was given a car Upgrade was offered at 45 dollars a day but l declined to pay anything additional pre book your own excess insurance Try and pre pay you tolls as Avantage will charge you 10 dollars a day when each toll is under a dollar
Reviewed: October 15, 2019
El carro estaba sucio, sin tapetes, algo viejo, llantas gastadas, 47.000 millas debería estar en mejores condiciones, era diésel y no hay muchas estaciones con este combustible, el carro tenía un olor desagradable del aire acondicionado No le gusto para nada
Reviewed: September 29, 2019
No issues or hassles with this rental car experience. The car performed as advertised. The Advantage staff were courteous and competent, both at pick-up and drop-off. I recommend Advantage to travelers arriving to Miami.
Reviewed: July 1, 2019
The first car they assigned me had a big hole in one of the body panels. The toll program was $10 a day which turned out to be a huge rip off.
Reviewed: June 9, 2019
Dirty car and the wait was just a longer than regular. there wasn't much interest in giving you the car, basically just get what I think you should get (but aren't them all like that)?
Reviewed: November 4, 2019
Muy buena experiencia general. Rápido y cómodo.
Reviewed: January 23, 2019
The service was excellent. But the vehicle had tires all wear out
Reviewed: October 12, 2019
Car was very old and hard to find the location and they have charge me more what they have show me at booking time I am never going to work with TUF
Reviewed: July 19, 2019
I was given a vehicle with expired registration and agent wanted me to continue driving that vehicle. I then was in a accident and agent refused to give me another vehicle.
Reviewed: July 16, 2019
They are cheater, scammers. Forced me to buy a insurance of about US$ 140.00 for 3 days of rental, in the cheapest price.
Reviewed: July 14, 2019
The car was in poor condition. The check engine light was on, the fuel was not full, and the shocks were compressed. I was quoted $164 with taxes/fees included. I showed up and they told me it's now $481 due to additional taxes/fees. Not a very safe/secure location and off the beaten path. Stay away from this scam.
Reviewed: October 8, 2019
Car was good except both the 9 volt socket was not working so in middle of going to my resort on high way my GpS turned off so I have to use my phone to reach my resort ...just be sure car has every thing working perfect thanks
Reviewed: September 30, 2019
I didn't get the car because the staff was terrible and tried to push several fees to me. Could not use my personal insurance and did not have the car that I booked so I declined and took it from other company
Reviewed: September 28, 2019
The car was fine and the person who checked the car out was very polite and efficient. The downside was the time it took as I waited for over an hour to get the car which made me late checking in to my hotel. Bearing in mind I was an English tourist and had never driven the car before I was given no indication on how to operate the car, for example adjusting the seats, handbrake location and how to open the fuel cap which caused me a big problem.
Reviewed: August 23, 2019
You are a company to stay well away from. You supplied me with a dangerous & dirty vehicle. A company that I would never deal with again.
Reviewed: August 3, 2019
The car was not a best condition but great customer service!
Reviewed: September 11, 2019
Worst car rental I've ever seen. They tried to add costs for many things that were not mentioned during the reservation, that more than tripled the cost of rental.
Reviewed: May 27, 2019
The price is not the market. It could be if you have insurance from a specific Insurance Company and with a tiers part of $300,000.00 USD. In the end, you will be charged for daily rate insurance that costs twice the price of your rental. Just not fair.
Reviewed: April 28, 2019
they gave me the car with a little more of half tank of gas and the process to get the car was sooooo long.
Reviewed: April 21, 2019
Stealers. Car is very clean yes, but they are liars. I will definitely not come back there.
Reviewed: August 30, 2019
Tres bonne voiture cependant il n'y avait pas beaucoup d'options contrairement au Ford mustang qu'ont fait louer SIXT
Reviewed: August 6, 2019
Ils ont facturé une journée de plus parce que j’ai rendu la voiture à 18h15 au lieu de 18h. Alors que je les avais prévenu, et qu’ils m’avaient dit qu’il suffisait de déposer la clé dans leur boîte. Une journée à 90€.
Reviewed: July 30, 2019
Paid extra for a vehicle that would seat 7. The car did not seat 7, it seated 5. When I spoke to the Hertz staff she indicated that the car does seat 7 and told me it has a third row seat. I went back out to the car to check and It did not. She told me the only other car they could offer me would cost an additional 100.00 per day.
Reviewed: July 23, 2019
Car drop off point right next to a petrol station so we could fill up easily right next door. Hertz pick up place a bit of a challenge as attached to a big hotel so not sure whether to go in hotel entrance or not. Lovely staff at both locations.
Reviewed: August 22, 2019
Wait to get car was long but the staff was super nice.
Reviewed: February 24, 2019
The shuttle driver and agent at the rental location were very cold and impersonal on pick up. Luckily on drop off there were different people.
Reviewed: February 8, 2019
When we arrived (Saturday) there were 2 staff open behind the counter and 3 or four customers in line, one of the staff finished up with his client and rather than help the next in line told us that his shift was over. WOW! That's not "customer service"... It would also be great to have the "ACTUAL TOTAL cost of the rental - TAXES INCLUDED" at time of pick up. Would eliminate the taxes for everything surprise at drop off time.
Reviewed: August 3, 2018
Like: Not too long waiting in line
Dislike: Parking space too small
Reviewed: June 16, 2018
Like: Staff were professional and gave great advice and information.
Dislike: I liked everything.
Reviewed: August 17, 2019
I could not see the car that they were supposed to rent me. They have no cars parked there. The offices are not professionally installed, no counter, no AC on the premises. It look like the offices of a mechanic. Really bad experience. I cancelled the reserve because of the exorbitant amount of money they requested from me. I have my own transponder, and yet they wanted to charge me for the tolls in advance at very expensive rate.
Reviewed: January 14, 2019
The pickup was complicated, there was no desk to check in from the airport. We had to have another rental company call HP for us. They showed up in twice the estimated arrival time. The car they gave us had not been washed and the windows and mirrors were filthy, I had to stop at a gas station to clean them so I could drive safely. The insurance that I have for rental cars was not one of their "partner insurance" companies, so I had to pay extra each day for liability, which is a joke seeing as it shouldn't matter which company sends you a check for damages. They also said there would be a $20 charge each time I use a toll road + the toll road fees unless I paid them 5$ per day extra. This place is a scam and a rip off, I'm going with the big name companies next time.
Reviewed: August 13, 2019
Waited over 30mins at the pick up and then further to get out of the blocked car park. Staff were helpful when finally got to them lol
Reviewed: June 20, 2019
Asked for a Ford explorer, received a Ford flex. Even though it was not what we had reserved it was still a very good vehicle.
Reviewed: May 29, 2019
I declined their additional insurance on the vehicle because my Visa Platinum card covers all car rentals which I've used at any other car company in the past with no issues. I even printed out the car insurance policy from Visa on paper and showed it to the woman at the front counter and she refused to accept that I already had insurance. She refused to honor my reservation because I declined there additional $30 a day rental car insurance. ACO car rentals is a complete scam and should be out of business due to fraud. I was left stranded and had to take an Uber from Miami to Fort Lauderdale I am extremely unhappy.
Reviewed: April 17, 2019
They double booked the car I had, i got there first but another group approached me that they had the same car space number. When I dropped off, I was hit with a $20 late charge which no one told me about when dropping off. I only saw it when I got the credit card bill. I did not realize the drop off location was not right at the airport but an additional 15-20 minuted away.
Reviewed: January 26, 2019
Fraudsters! Scammers! Terrible to the core. Their whole operation is a scam. Terrible customer service, worst cars, worst car rental company ever.
Reviewed: January 17, 2019
Unprofessional company. MANY Hidden fees, dirty and damaged car. Disgusting experience. This is not a real company.
Reviewed: July 13, 2018
Like: Fast and efficient paperwork, car clean and efficient, purchased express lane voucher for toll roads (came in handy)
Dislike: off airport site took long time and distance to rental car drop at airport had to carry bags
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