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Last updated on: April 6, 2020
59Rental Locations
21Airport Locations
Map View of Car Rental Locations in Chicago
Alamo
8.8/10
AVIS
8.0/10
National
9.3/10
Dollar
8.2/10
Thrifty
8.6/10
Budget
8.5/10
Advantage
8.9/10
Hertz
8.4/10
PAYLESS
8.7/10
FOX RENT A CAR
6.2/10
Routes
8.5/10
AIRPORT VAN RENTAL
7.0/10
Reviewed: January 1, 2020
Except the drop off which is very confusing for downtown everything else was excellent
Reviewed: August 13, 2019
The counter staff were helpful but the garage staff were not very helpful or knowledgeable. We arrived after a long flight in the evening and got perhaps two minutes familiarisation with the car which was really too little especially as it was not the car expected...
Reviewed: September 3, 2017
Like: Vehicle was great on mileage and comfortable.
Dislike: Avis cars are always dirty inside/out. Poor presentation for premium prices.
Reviewed: January 23, 2020
We never had such a smooth and quick pick-up experience as in Chicago. Great job!
Reviewed: October 12, 2019
Très efficace surtout pour le retour. Très aimable.
Reviewed: July 12, 2019
Profesional service. I could choose a car in the booked class at the parking lot. Good choice new cars.
Reviewed: May 25, 2019
The personal was verry nice and help me a lot they aree realy cool abd friendly bra voooooooo....
Reviewed: August 31, 2019
Car had some electronics control issues. Board computer was crashing. Bluetooth issues.
Reviewed: December 6, 2018
The first car I've got was broken. Give them a credit they fond replacement car fast enough. At the end got an additional 12% charge for... they are not sure for what. Apparently they don't list all charges on the quote. BE ADVISED!!!!!!!
Reviewed: April 26, 2019
The vehicle did not exceed my expectations because it was supposed to be a Rubicon. It took over a half hour to get the vehicle. The staff at Dollar was not very friendly. They just didn't seem like they cared too much about their job. The staff could have been more friendly. They could have gave me a choices on vehicles to rent. They could have went over the vehicle with me but they did not.
Reviewed: January 13, 2020
The brakes were nearly going out . Need minor tune up. Car was clean but the quality of the drive was horrible . The front desk agent forced me to get additional insurance after explaining I had personal information for insurance
Reviewed: September 11, 2019
Despite us being delayed in immigration due to queues and not getting to the counter until two hours after pickup tome the vehicle was not initially ready. The staff at the counter offered me a mini van instead which I declined. I had to sit and wait approximately 30 minutes before a vehicle was found. Then the counter staff tried to sell me additional insurance I didn’t need as it was all covered through the AXA policy anyway.
Reviewed: August 19, 2019
I arrived slightly earlier (3hrs) than my reserved time but rhis was no issue other than a short wait. Thrifty had the least counter staff of all the companies there so there was a queue behind me.
Reviewed: December 8, 2019
I was overcharged, I contacted customer service, and they refunded me.
Reviewed: October 8, 2019
I waited for about an hour to be serve. Also, the car was not clean from inside and outside
Reviewed: September 1, 2019
The expected car was a Ford Transit 12p. The available car was a Chevrolet Express 12p that has a much higher fuel consumption.
Reviewed: October 13, 2019
Terrific rental experience. Did not charge us extra for returning car to a different airport
Reviewed: June 27, 2018
Like: Price was better than others, quick pickup and drop off. Condition of car okay. Could have used a wash. Otherwise fine.
Reviewed: September 28, 2019
Car was not ready when arrival. The car smelled like cigarets. Tolls transporter was activated even when it was locked in the provided box even after denying the service.
Reviewed: May 18, 2019
Everything was fantastic except for the fact we had to wait in line 45 minutes at the counter to sign the contract for the car. A second rep came out to help the line and the first rep disappeared soon after!
Reviewed: August 19, 2019
My representative at Hertz was incredibly helpful, she is a customer service professional worthy of praise.
Reviewed: September 30, 2019
Our fault I guess but the pick up point was not close by Chicago City Centre and our Lyft driver had a little difficulty finding it. Staff at the centre were helpful as when the SatNav arrived the holder for it was not compatible with the unit. One of the ladies gave us her car phone holder which did the job to a fashion but the unit was prone to falling off it. Expected better when paying upwards of $300 for the satnav rental. One big issue for us was that after a few days the car system alerted us to low air pressure on front os tire. I topped it up at an airline but thereafter we we had to top it up each day at the start of our days travels which was a bit of a pain. The car performed well enough though throughout the journey. Car was a Jeep Cherokee and was big enough for our needs.
Reviewed: July 17, 2019
We reserved a Jeep Medium SUV but we got a Buick way smaller, specially the trunck...and we were needing a larger trunck...
Reviewed: August 1, 2019
There was an old little scratch on the door when I found the next day, later on I found out that the right side mirror is broken (keeps on moving when I make a turn) and there was no floor mats on all the floors.
Reviewed: December 27, 2019
First car that was assigned was damaged, second car had a head light out and the key fob was going bad. Had to drive all the way back to the airport to exchange the car. Not to happy with the experience and the staff the second time was not too friendly.
Reviewed: September 15, 2019
This was the worst experience I have had with rental car and I don’t think I will have such an experience again as I will never rent from Fox rent a car. The staff was horrible at the counter. Wanted to charge us $90 extra for dropping the car early even though I had paid for those 2 full days. Wasted almost 2 hours at my pick-up visit. And at the end, charged me $25 for me to pick the car which I was not supposed to pay but I did as I was getting late for the function to attend and I needed a car. This was something one should never experience. I have decided I will never rent from Fox even though they give me for free.
Reviewed: September 8, 2019
There were lots of negative reviews so somewhat apprehensive getting the car, but I found my experience to be very good and all the service people were excellent and helpful. Checkin was pretty fast and return took about 3 minutes. I would definitely consider booking FOX again.
Reviewed: July 22, 2019
The wait to pick up the car that I had already reserved was 45-60mins with ~10 people in line when I arrived and 1 agent at the desk. When I asked if someone else was available to help, the agent said another person would be there but had no time estimate. The customer at the desk berated me because he had just waited 40+ minutes to get a car and everyone waiting was miserable with how slowly the line was moving. This is unacceptable, especially when I already have a reservation and just need to sign the contract and get keys. I will never rent with FOX rent a car after this experience.
Reviewed: March 8, 2020
it would be nice to have a faster check in system I will have all my details written out but would be nice to have a quicker arrive and go system,
Reviewed: February 10, 2020
It took long time to reach the office. Non stop shuttle needed...btween Airport and rent office...
Reviewed: December 9, 2019
As reported to customer service, I had to return the first vehicle due to alignment issues. The second vehicle had an oil leak and torn carpet and a broken truck latch
Reviewed: November 9, 2019
Good car with good mileage. Though it was a little big for my requirement. excellent value for money, and no pressure tactics to sell you the insurance or other add ons.
Reviewed: October 16, 2019
The car was a Jeep. It had/has an alternator issue in that the alternator did not charge up the battery. So I had to have multiple jump starts in an area that I was unfamiliar with. There was a service phone number on the key fob, however on several occasions there was no response to my calls, which were usually at night in the pouring rain. Luckily I have AAA motor club service. Service tech that responded the first time said the battery had rusted terminal cables. The second tech said that the alternator wasn't putting out the correct voltage to maintain the battery. When I returned the vehicle, I parked it in the entrance drive, and told the clerk that she would have to jump start the vehicle to move it, since it had a bead battery.
Reviewed: August 8, 2019
The cost for the vehicle was a bit excessive, but all the rental agencies were gouging that the time because of events in the area. The car was dirty, had a broken motor in the left side mirror and a broken foot step on the driver floor board. The insides were a bit dirty as well, but the car ran well and the staff were very nice and quick.
Reviewed: August 3, 2019
The van front break was very bad condition. I suspect a transmission problem since its producing a wearied noise on the lower gears.
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