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Last updated on: December 8, 2023
98Rental Locations
25Airport Locations
Map View of Car Rental Locations in Chicago
AVIS
7.8/10
Europcar
8.2/10
Alamo
9.0/10
Budget
8.0/10
Routes
8.2/10
Thrifty
8.3/10
Hertz
8.9/10
Dollar
7.5/10
National
8.6/10
FOX RENT A CAR
6.2/10
AIRPORT VAN RENTAL
7.0/10
Advantage
8.3/10
PAYLESS
8.7/10
Reviewed: December 4, 2023
excellent service, car was clean and easiness to handle at the airport
Reviewed: August 3, 2022
All went well. However Avis, as with all car hire companies, needs to speed up the check in process. Their computer system is extremely slow. Ridiculous slow. There was only one serving and by the time we were served the queue had grown from 0 to more than 7 and getting larger. Car could have been cleaner.
Reviewed: September 3, 2017
Like: Vehicle was great on mileage and comfortable.
Dislike: Avis cars are always dirty inside/out. Poor presentation for premium prices.
Reviewed: August 24, 2023
Overall my experience was really great! One thing I felt it would be better if there was a possibility to make changes to my reservation like bringing down the total days by a day which is fine otherwise it was fantastic
Reviewed: July 25, 2023
Check in desk was busy, whilst other desks were empty. Are Alamo just too good and get all the bookings?
Reviewed: September 22, 2021
El Auto que nos ofrecieron supero las expectativas, muy buen trato y servicio por parte de Alamo
Reviewed: September 20, 2021
El espacio excelente. Nos sirvió mucho para movernos de Chicago a los suburbios.
Reviewed: January 1, 2020
Except the drop off which is very confusing for downtown everything else was excellent
Reviewed: August 13, 2019
The counter staff were helpful but the garage staff were not very helpful or knowledgeable. We arrived after a long flight in the evening and got perhaps two minutes familiarisation with the car which was really too little especially as it was not the car expected...
Reviewed: February 16, 2023
Staff upgraded me as a thanks for loyalty of using that desk.
Reviewed: September 22, 2022
Very smooth - extremely swift pick up and delivery!
Reviewed: January 30, 2023
it is off site to the usual rental area but they are great and send a shuttle to collect you and drop you off at the airport. otherwise easy to deal with
Reviewed: September 16, 2022
Vehicle needs new tires . Handled poorly in the rain. Check engine light came on,from lack of oil change. Vehicle wouldn’t activate cruise control because of the light Top leaked bad at the doors and on to me.
Reviewed: March 8, 2020
it would be nice to have a faster check in system I will have all my details written out but would be nice to have a quicker arrive and go system,
Reviewed: November 4, 2022
Wait time was short and the car was better than expected.
Reviewed: November 1, 2022
Excellent service, met all expectations. Car was excellent
Reviewed: September 22, 2022
Excellent, swift service...would happily book again.
Reviewed: August 22, 2022
Airport Chicago pick up needs to take a train do Terminal F - no queue as I could read on google- car ready- papers took few minutes
Reviewed: August 25, 2022
Everything was ver efficient. Staff knew about booking and the whole process took about 20mins as they did not have the car I ordered and was given an upgrade.
Reviewed: August 23, 2022
The counter staff charged me $90 to add my wife as an additional driver. I've learnt that I don't have to pay for spouse as additional driver. Is that true
Reviewed: December 1, 2021
Booked a mystery car but was surprised or maybe disappointed that it only applied to the entry budged car so felt a bit misled
Reviewed: July 6, 2021
i love this hertz location - the staff is always super friendly and efficient. whenever i see this location as an option to book, as long as the price is relatively similar to other locations, i always book here.
Reviewed: September 30, 2019
Our fault I guess but the pick up point was not close by Chicago City Centre and our Lyft driver had a little difficulty finding it. Staff at the centre were helpful as when the SatNav arrived the holder for it was not compatible with the unit. One of the ladies gave us her car phone holder which did the job to a fashion but the unit was prone to falling off it. Expected better when paying upwards of $300 for the satnav rental. One big issue for us was that after a few days the car system alerted us to low air pressure on front os tire. I topped it up at an airline but thereafter we we had to top it up each day at the start of our days travels which was a bit of a pain. The car performed well enough though throughout the journey. Car was a Jeep Cherokee and was big enough for our needs.
Reviewed: August 11, 2022
We waited for 90 minutes in the queue at Dollar, clearly there was not enough counter staff on that day. When we finally got to the front, we were told that our vehicle class would not be available for another 45 minutes which was extremely disappointing after the 90 minute wait. The only option to speed this up was to pay $13 / day more to move up a class. We expressed extreme dissatisfaction with this, and explained that the upgrade should have been free if our vehicle wasn't available. The lady behind the counter insisted that a paid upgrade was the best that we could do. We felt like this was up-selling. We were also felt like the automatic toll road payment was upsold to us. She explained 'its difficult for foreigners to pay', which we feel is nonsense. As we were out of the city the whole time it was probably unnecessary for us to have it, but we did, and we upgraded our car as we had been waiting so long that we had had enough. When we got to the garage there seemed to be one of our original classes of vehicle parked there. Dreadful customer service, dreadful wait. I will now avoid Dollar like the plague
Reviewed: August 17, 2020
アメリカのレンタカー会社としては対応は普通。問題無く予約も入っており特に問題はなし。時期的な事もあり待ち時間は無。追加の保険のセールスも無。
Reviewed: January 13, 2020
The brakes were nearly going out . Need minor tune up. Car was clean but the quality of the drive was horrible . The front desk agent forced me to get additional insurance after explaining I had personal information for insurance
Reviewed: January 23, 2020
We never had such a smooth and quick pick-up experience as in Chicago. Great job!
Reviewed: October 12, 2019
Très efficace surtout pour le retour. Très aimable.
Reviewed: August 31, 2019
Car had some electronics control issues. Board computer was crashing. Bluetooth issues.
Reviewed: July 12, 2019
Profesional service. I could choose a car in the booked class at the parking lot. Good choice new cars.
Reviewed: May 25, 2019
The personal was verry nice and help me a lot they aree realy cool abd friendly bra voooooooo....
Reviewed: December 27, 2019
First car that was assigned was damaged, second car had a head light out and the key fob was going bad. Had to drive all the way back to the airport to exchange the car. Not to happy with the experience and the staff the second time was not too friendly.
Reviewed: September 15, 2019
This was the worst experience I have had with rental car and I don’t think I will have such an experience again as I will never rent from Fox rent a car. The staff was horrible at the counter. Wanted to charge us $90 extra for dropping the car early even though I had paid for those 2 full days. Wasted almost 2 hours at my pick-up visit. And at the end, charged me $25 for me to pick the car which I was not supposed to pay but I did as I was getting late for the function to attend and I needed a car. This was something one should never experience. I have decided I will never rent from Fox even though they give me for free.
Reviewed: September 8, 2019
There were lots of negative reviews so somewhat apprehensive getting the car, but I found my experience to be very good and all the service people were excellent and helpful. Checkin was pretty fast and return took about 3 minutes. I would definitely consider booking FOX again.
Reviewed: July 22, 2019
The wait to pick up the car that I had already reserved was 45-60mins with ~10 people in line when I arrived and 1 agent at the desk. When I asked if someone else was available to help, the agent said another person would be there but had no time estimate. The customer at the desk berated me because he had just waited 40+ minutes to get a car and everyone waiting was miserable with how slowly the line was moving. This is unacceptable, especially when I already have a reservation and just need to sign the contract and get keys. I will never rent with FOX rent a car after this experience.
Reviewed: December 9, 2019
As reported to customer service, I had to return the first vehicle due to alignment issues. The second vehicle had an oil leak and torn carpet and a broken truck latch
Reviewed: November 9, 2019
Good car with good mileage. Though it was a little big for my requirement. excellent value for money, and no pressure tactics to sell you the insurance or other add ons.
Reviewed: October 16, 2019
The car was a Jeep. It had/has an alternator issue in that the alternator did not charge up the battery. So I had to have multiple jump starts in an area that I was unfamiliar with. There was a service phone number on the key fob, however on several occasions there was no response to my calls, which were usually at night in the pouring rain. Luckily I have AAA motor club service. Service tech that responded the first time said the battery had rusted terminal cables. The second tech said that the alternator wasn't putting out the correct voltage to maintain the battery. When I returned the vehicle, I parked it in the entrance drive, and told the clerk that she would have to jump start the vehicle to move it, since it had a bead battery.
Reviewed: August 8, 2019
The cost for the vehicle was a bit excessive, but all the rental agencies were gouging that the time because of events in the area. The car was dirty, had a broken motor in the left side mirror and a broken foot step on the driver floor board. The insides were a bit dirty as well, but the car ran well and the staff were very nice and quick.
Reviewed: August 3, 2019
The van front break was very bad condition. I suspect a transmission problem since its producing a wearied noise on the lower gears.
Reviewed: September 28, 2019
Car was not ready when arrival. The car smelled like cigarets. Tolls transporter was activated even when it was locked in the provided box even after denying the service.
Reviewed: June 27, 2018
Like: Price was better than others, quick pickup and drop off. Condition of car okay. Could have used a wash. Otherwise fine.
Reviewed: August 1, 2019
There was an old little scratch on the door when I found the next day, later on I found out that the right side mirror is broken (keeps on moving when I make a turn) and there was no floor mats on all the floors.
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