9 Car Rental Brands in Boston, Massachusetts, United States

Reviewed: February 23, 2020

Very good sevices. TOP

Reviewed: September 5, 2019

Charged more on the spot under the pretense of additional taxes.

Reviewed: August 29, 2019

Easy car pickup process, quick drop-off. No issues, no hassles. Competent customer service Reps. Thrifty is a car rental company I can trust.

Reviewed: August 6, 2019

Le tarif pour une journée de location au guichet Thrifty était 3 fois plus cher que celui en ligne. Nous avons donc réservé en ligne pour bénéficier du tarif le plus avantageux.

Reviewed: August 3, 2019

Counter staff were very helpful and unbiased when giving info on extras.

Reviewed: February 20, 2020

The car was great, but they didn’t tell us anything about setting up the ezpass. We found the device in the backseat when we got to our destination having passed through several tolls.

Reviewed: January 19, 2020

Muy buenos

Reviewed: September 10, 2019

Over booking on convertible none available at pick up time took over an hour to locate one

Reviewed: September 5, 2019

Only issue was the writing on the passenger side window and several small scuff marks on the Evoques body. Would have expected a bit better external detailing for a high end SUV

Reviewed: July 19, 2019

Friendly and efficient staff. No issues, even despite bringing the car back with some damage to the rear bumper.

Reviewed: January 3, 2020

Car was brand new and not ready to drive when arrived Otherwise perfect

Reviewed: November 19, 2019

Excellent friendly customer service. Very clear with no hidden costs or fees at the counter.

Reviewed: November 2, 2019

As a whole the experience wasn't bad, especially as the car was concerned, but the customer service for me was a total disaster. First, I was charged a second time for a 100% prepaid booking. I had to show them this on return, so they started doing something to correct it - and I'm still not sure whether they did it so that I didn't pay anything additionally. Second, nobody warned me that the moment I get out of the rental location, I will get into a city tunnel that is actually a toll zone. And the toll charges by Budget are anything but budget - it's a complete rip-off. I was charges over $22 for one single toll charge (and my friends living there told me they are paying somewhere between $1 and $2 for the same thing. Other than that - no problems, great car, well, nobody cares about marks and scratches in the USA, they don't even bother marking them on the protocol or checking for them on return, but I am already getting used to this.

Reviewed: October 24, 2019

The car was ok but the tariff didn’t match with the one on the app it was more expensive at the moment of pick up

Reviewed: January 2, 2020

They closed the drop off location and I was wandering in the road where to drop off the car and have spent extra 10 dollars taking the car out of parking and take it to airport drop off location. They never informed that they will close the centre when I picked up.it was terrible

Reviewed: October 25, 2019

This was exaxtly the same as if we had reserved wirh Budget to start with, only with a much better price.

Reviewed: December 4, 2019

I booked with super protection but Alamo desk staff told me it's not enough. She recommended md to choose Alamo's extended warranty for full coverage. So I paid extra 50 dollars for that warranty. Easyrentcars.com showed me super protection would cover everything but looked like it didn't. I wonder what's the problem.

Reviewed: September 19, 2019

The staff were very polite kind and helpful

Reviewed: September 3, 2019

It took a while to get the car as there was only one staff member on hand and a few people trying to collect at the same time.

Reviewed: August 10, 2019

Tout était parfait, la seule chose un peu dérangeante était l'odeur de tabac froid, malgré un nettoyage tout à fait visible. Peut-être faudrait-il avoir la possibilité de louer des véhicules "non fumeurs"?

Reviewed: June 30, 2019

Vehicle pick-up was smooth. No hassles or pressure to buy additional insurance or stuff. Vehicle drop-off was also without issue. Very pleased with the Alamo car rental operation at Logan APT.

Reviewed: November 23, 2019

Having all car hire companies under one roof at Logan Airport Boston so easy, just find your company and check in. easy process (if you prbooked) they check your details and point you to the Garage where your chose of vehicle is waiting, you may not get the vehicle you chose online, but you do have a chose of similar vehicles presented to you, I would have preferred the car I originally chose online, but the vehicle I picked (Toyota Camre the "Y" was missing) was acceptable. I did make a quick inspection of the condition of the vehicle before leaving the parking structure and did note the missing Y and what appeared to be a slightly misaligned front offside quarter panel in relation to the drivers door, also the wheel well liners were also out of alignment. other than a few niggles the whole Dollar rental experience and vehicle were flawless.

Reviewed: October 13, 2019

I though that the staff were very ignorant and unhelpful when I needed assitance with the child seat, also I asked for a toll tag and never received it, there seemed to be nobody at the desk when I needed assistance. Need more task lighting in the pick up area, how is anyone suppose to install a seat in bad lighting

Reviewed: September 4, 2019

No. I didn’t get the vehicle I booked for. Instead given a freshly returned one which wasn’t clean or washed.

Reviewed: September 3, 2019

Easy pick up from rental counter (short wait due to several planes arriving). Counter staff very pleasant. Van was ready, found some dents on vehicle and staff took care of the issue. Easy return. Simple process.

Reviewed: September 19, 2019

Car booked was a mid size SUV however the car offered was a very small SUV and could fit only 2 suitcases. We were told this was still "Mid Size". Dollars charges for road tolls very high compared to other companies.

Reviewed: October 21, 2019

Very smooth pickup and drop off experience.

Reviewed: January 23, 2019

Car was good the only issue I had was there was a strong smell of smoke every time i got into the car. It seems like the previous renters smoked alot in the car. Other than that everything else was excellent.

Reviewed: July 5, 2019

We didn't get the car from Europcar as booked but advantage which we'd never heard of! Got hard sell on pre paid toll charge and refuelling. Both were overpriced and and inaccurately sold we we found out after the event.

Reviewed: September 3, 2019

I expected Chrysler Mini Van, but they assigned Dodge Mini Van. I asked to a Mini Van other than Dodge, but they did accept my request. I drove a Dodge Mini Van for 5 days, but car condition and quality was very very terrible. Finally I asked to change to other than Dodge, but they changed to other Dodge Mini Van because they had only Dodges. I drove the second Dodge for 7days, which was also very terrible. I rent cars very frequently, but I had never experienced with that kinds of terrible cars and will never rend Dodge Mini Vans.

Reviewed: August 15, 2019

Not a nice sales person at Avis

Reviewed: July 2, 2019

Front desk staff upgrade at the airport branch

Reviewed: August 28, 2019

Advantage sign was small and I missed it

Reviewed: August 22, 2019

Yes, the car exceeded my expectations. Great on gas and stress-free. When I picked it up is was a bit dirty on the outside. overall, it was a great car. Finding the Advantage counter to pick up the car was a bit of a struggle as the signage is really small compared to the other counters.

Reviewed: August 11, 2019

The only problem was that I had to wait a long time for the car. Although there were 3 agents working at the desk, I had to wait about 30 minutes to get served. I am not sure why this was the case. Fortunately I came early and picked up my wife on time, as she had just flown in.

Reviewed: August 10, 2019

The pick-up station was difficult to find. I spent an 1:40 waiting to get my rental. It was a KIA instead of a Toyota Camry. Even though I paid in advance, I was charged the initial booking fee plus the additions (fuel fill, EZ Pass), plus a $200 deposit. The email provided after turn-in showed 672 miles and 1/4 tank of gas. That is pretty amazing gas mileage as I did not put any fuel into the car.

Reviewed: August 6, 2019

I was disappointed in the condition of the car. The fuel was only 7/8 full and it was diesel. I was not told it was a diesel car at check in and might have rejected it because of the difficulty finding diesel fuel. The tire inflation light was on when I got the car and I had to take it to be filled and reset the sensors. Finally, there was trash in the trunk. I rent a car because I do not want to maintain it. My experience with EZ rent was excellent, but this car was not ready to be released.

Reviewed: July 25, 2019

I would’ve like more info on how the tolls work in Boston.

Reviewed: July 19, 2019

We reserved a Toyota Rav4 but agent at the desk said "I have your Mitubishi Outlander ready" I said , uhhmm we really like the Rav4. she called Avis and got 1 from them. Really cool. Never seen that before.

Reviewed: July 15, 2019

Hello, This is in regard to the above booking reference that I reserved for last week in Boston. Upon arrival at Logan Airport and standing at the Payless counter, I was told that the "Jeep Grand Cherokee" wasn't avalible & I had to settle for something comparable which I understand 100%. I was then given a Chevy Equinox which is an entry level SUV not a mid size SUV like I had requested, I complained to the agent to no avail. In the auto/rental car industry "Comparable" with the Jeep Grand Cherokee should be something like a Ford Explore, Chevrolet Traverse or a Pathfinder... not a Equinox. I am a big guy (5'11 300 lb) I don't mind driving the Equinox but I wanted something more roomy and thats why I chose the Jeep and paid $469.95. I asked for some sort of a discount at the counter but it seems that I was speaking with a Robot without any customer service skills. In todays Social Media World (Big Fan) every rental car company should pick it up a notch and stay competitive with the Avis's of the world. Below, is link to each vehicle's manufacturing base price to show "THEY ARE NOT COMPARABLE" https://www.jeep.com/grand-cherokee.html https://www.chevrolet.com/suvs/equinox-small-suv A very upset customer & awaiting a response and a discount!

Reviewed: June 18, 2019

The drop off was confusing, the lane was blocked by cones, and it was not clearly marked. No one was available at Kiosk and the instrucions to continue on to the inside counter were not clearly visible. No other auto rentals require this extra step.