10 Car Rental Brands in Phoenix, Arizona, United States

Reviewed: March 21, 2020

Best price and service.

Reviewed: February 16, 2020

Overall a great experience with both easyrentcars and enterprise except one small hitch that I was given a compact SuV instead of a standard one. But according to enterprise classification they were both the same category cars and it worked for me so didn't worry about it. Overall enterprise staff was extremely helpful and courteous

Reviewed: January 8, 2020

the car was great, the location was also good. only issue was that the lot at the airport is massive and badly numbered. takes ages to find the car. i upgraded to an f pace as they didnt have the exact car i ordered. the car was in the avis lot but they didnt tell me to look in that lot.

Reviewed: January 7, 2020

Budget did not have the 7 passenger SUV available and offered a 5 passenger SUV, which wasn't what we reserved or needed. So i ended up paying 80% more for a large SUV, which was great but not what I reserved.

Reviewed: September 20, 2019

Budget were terrible. I've used Alamo for years and never had a problem. The minute that we arrived and went to pick up the car Budget were creating problems. They wouldn't accommodate us with any of the things that Alamo do as a matter of course, such as adding on an extra driver. They then allocated one car to us whether we liked it or not, whereas Alamo always give us a big choice of cars to choose from. Finally, Budget added on $55.44 to our bill when we dropped the car off, which I only noticed yesterday. When I phoned them they were less than unhelpful. The guy told me that we had returned the car without any petrol which was completely untrue and a blatant lie. I filled up the tank on the way to the airport so the tank was full when we dropped the car off. The guy also told me that we had returned the car late and took no notice when I tried to explain that we had been stuck in heavy traffic on the way to the airport. I also explained that we had dropped car off two hours late to Alamo previously and that they had bot charged us a penny for it. After falsely accusing us of giving the car back with no petrol in it you would have thought that they would have completely waived the "late return" charge, but no they would only give a partial refund. I will never use Budget again if I can possibly help it and I will do my best to make sure that no-one else uses it.

Reviewed: May 28, 2019

Speedier check in process would have been helpful. More employees providing directions to locate vehicles would have been helpful.

Reviewed: April 9, 2019

The front desk staff At the Phoenix locationwas trying to not authorize the rental rate because they stated I held a US passport I told individuals that I live in Germany and I have a visa that is sanctioned under the status of forces agreement (SOFA) agreement and I’m a resident in Germany through the status of force agreement for a BUDGET claims to be pro military and that has a relationship with USAA they seem not to know that military personnel/ Government personnel are living in working overseas are residents of overseas locations in foreign countries! My suggestion if personnel for budget are going to be working at an international airport as large as the Phoenix airport that the school their staff on the situations! Shame on you but shit I wish USAA would reconsidered their partnership with you!

Reviewed: January 3, 2020

Car smelled of perfume and made my clothes smell too!

Reviewed: December 3, 2019

Outstanding service and people. So good, I called the Alamo main desk to say thanks.

Reviewed: September 19, 2019

There was an error with the trunk - kept automatically closing. When I informed them at drop off they said it was a common reported error.

Reviewed: May 1, 2019

The agent apologised that there were no more small cars available and asked if I would be happy with a larger car. After checking for built-in GPS in two of the three Ford Fusions, she found it in the third one! An added bonus was the treat of driving a hybrid for the first time.

Reviewed: August 23, 2019

Staff at counter was so nice and I was able to start nice trip.

Reviewed: December 14, 2019

Advantage,in my experience has always had well maintained & good cars. The check in person lied to me & said it would be snowing & I needed to upgrade my vehicle. It never snowed by entire time. Deceptive. Also he told me gas was $4 on outside prior to return & got me to pay $56 for a no fill up. Gas on the outside was $2.80. Deceptive. Will never believe reps again.

Reviewed: December 3, 2019

Good car in good shape, but hard to find the rental counter in the Rental Terminal.

Reviewed: December 1, 2019

Car was great, but the computer system was down so it took us over an hour in line to get to counter to rent the car. There were about 20 people in line when we arrived and no one at any other counter in the airport

Reviewed: November 19, 2019

The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.

Reviewed: November 18, 2019

Unfortunately our car was totalled in a car accident. It was handled expeditiously by Advantage staff.

Reviewed: December 13, 2019

It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated

Reviewed: December 5, 2019

Line up took over 1 hour, paperwork was slow, car was very small (Mitsibushi - Mirage).

Reviewed: November 27, 2019

Didn’t have the car I rented but they did find another vehicle for me to use.

Reviewed: November 12, 2019

staff quite aggressive on sale of insurance and gas

Reviewed: October 12, 2019

The car was dirty and had a lot of scratches in the paint. It also had a lot of miles.

Reviewed: June 23, 2019

All good

Reviewed: October 9, 2019

Be prepared for extra hidden fees. They charged me $300.00 security deposit and were supposed to return it. Never did. Instead they told me that this much for that and this for that. A rental went from 75.00 to around 320.00. I specifically asked if I had to refill gas, I was told that I don't have to and they won't charge me. That didnt happen. Stay away from them. I was so dissipointed.

Reviewed: June 26, 2019

Car was great. Staff was mediocre

Reviewed: April 17, 2019

Counter was easy to find, staff helpful and quick pickup. Would definitely try again!

Reviewed: September 4, 2019

Car had previous renters tickets in the centre console which wasn't great. Otherwise a clean and great car.

Reviewed: May 26, 2019

The Avis staff at Phoenix pickup fraudulently tried to charge me for breakdown cover in the full knowledge that it was covered by package. I only managed to get it refunded by having an argument with the manager at the return location.

Reviewed: January 4, 2020

Great Hertz location and easy rental but the price was much expensive than expected due to the car seat for our son. On the website, the car seat was priced around $7/day and at the counter we paid $15/day...

Reviewed: September 21, 2019

Thank you for your quick procedure to get me your rent a car.

Reviewed: July 29, 2019

Exceeded.

Reviewed: June 4, 2019

The car was amazing. They gave us a choice of many different cars and we were able to choose one that was much nicer than what we expected. Everything went really well.

Reviewed: March 16, 2019

Great staff, and a hassle free experience

Reviewed: February 28, 2020

Long bus ride to rental car pick up, and due to construction was hard to find the drop off. Car was not clean but was able to choose from a selection of car available. I just so happen to choose a not so clean car.

Reviewed: November 22, 2019

It took time to move from the terminal and the counter was smooth.

Reviewed: November 12, 2019

Fast and easy collection of car

Reviewed: July 15, 2019

Great car! They upgraded the car for us. The desk agent was very friendly!

Reviewed: May 29, 2019

What a deal! The customer service reps were excellent to deal with on pick up and drop off. Great experience!

Reviewed: February 12, 2019

surprised at gettting a diesel VW which was 4 years old, car ran good though in my drive from PHX to LAS.

Reviewed: March 18, 2020

It is perfect . it is first time that the rentalcar stuff said thet your insurrance is OK and you need nothing added. I love to rent a car from you!

Reviewed: November 25, 2019

Poor service they charged me 520.$ for a second driver whitout teling me there was a charge for that very disapointing..a poor customer service...

Reviewed: June 1, 2019

Joey was great! He gave me my favorite car. It made my vacation ever more enjoyable!

Reviewed: May 7, 2019

Will 100% use again

Reviewed: September 23, 2019

I would have liked it if my husband was included in the rental. To pay extra for him was just not right. Next time I will check into that before booking a car. I know enterprise lets spouses drive for no extra fee.