Wrong license plate, smoker car -- really????

United States

Reviewed: Wed, Mar 18, 2020

About PAYLESS: 8.0 /10

TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....

About QEEQ: 10.0 /10

Compact | Nissan Versa or similar

1 days rental

Relevant Reviews on PAYLESS in United States

S.Burstein

United States

1 days rental

Intermediate | Hyundai Elantra or similar

Reviewed: Fri, Mar 6, 2020

“Great Payless rental experience”

About PAYLESS: 9.7 /10

We were offered a nice upgrade in Denver. The counter person was very sweet and attentive.

About QEEQ: 10.0 /10

JLR

United States

1 days rental

Intermediate | Toyota Corolla or similar

PAYLESS

San Diego

United States

Reviewed: Thu, Aug 29, 2019

“Never use PAYLESS!!”

About PAYLESS: 9.3 /10

The hidden fees were horrible at payless car rental. I will NEVER rent from them again. 2 week rental for $244 was the reason I went with them, then they put an extra $250 holding fee then they booked me for mileage when my mileage was supposed to be all included. No one told me that I couldn't travel to Sanfran. The lady at the desk specifically asked me where I was going and I told her San francisco and she didn't mention it to me at all! So I was charged an extra $150. At that rate of $650. I would have been better off going with budget or enterprise or anything other than payless... you definately do not pay less at payless car rentals.

About QEEQ: 10.0 /10

This was a great resource to use... and I will always book through them as it was easy and fast!

B.Cohen

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

PAYLESS

Denver

United States

Reviewed: Wed, Jun 19, 2019

“Booking was seamless, but upon arrival no shuttle showed up and nobody at office picked up phone.”

About PAYLESS: 2.0 /10

Nobody showed up with shuttle and nobody answered phone at office. Horrible service. Would not use again. Ended up having to rent alternative, on the spot at other vendor, for more.

About QEEQ: 10.0 /10

W.Woods

United States

1 days rental

Full Size | Ford Taurus or similar

Reviewed: Tue, Jun 18, 2019

About PAYLESS: 9.7 /10

The drop off was confusing, the lane was blocked by cones, and it was not clearly marked. No one was available at Kiosk and the instrucions to continue on to the inside counter were not clearly visible. No other auto rentals require this extra step.

About QEEQ: 8.0 /10