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Last updated on: May 10, 2021
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53Rental Locations
27Airport Locations
Map View of Car Rental Locations in Washington
Dollar
8.3/10
Budget
8.1/10
Alamo
9.2/10
Hertz
8.2/10
Europcar
8.7/10
Thrifty
8.8/10
Enterprise
8.3/10
AVIS
6.9/10
Advantage
8.4/10
National
10.0/10
PAYLESS
8.3/10
Reviewed: November 2, 2019
Line was long for pickup, but well worth the wait
Reviewed: May 4, 2019
The lady at the pick-up counter was probably having a bad day. The car itself was fine, ran smoothly and I had no problems Dropping off in JFK was a bit of a mess as there were too many cars being returned at the same time, and only 1 staff working (who was very hardworking)
Reviewed: September 5, 2018
Like: I liked the time spent picking up the car. The attendant was quick but still friendly and had me on my way in no time. Was also very helpful.
Dislike: There was nothing that I didn't like.
Reviewed: September 26, 2019
My experience on pick up was OK, then I drove the first car I was given a Nissan Reg# 2073 WQ, I drove the car out of Dollar and it did not sound right so I took the back to Dollar straight away, there was some reluctance to find another car for me, but was given a Honda Reg# 9ZR 443 witch I was thankful for but there for around 30min getting the second car I left Dollar for a second time and no problems with the car went on my way some what unhappy. The return too Dollar did not go well at all, before taking the car back I had had it cleaned and valeted and filled up the fuel tank, on getting back to Dollar return area there was a gentleman, witch he did not turn out to be a gentleman, and 4 to 6 men standing in car return, the so called gentleman who I will call (Man#1), Man#1 started too process the return of the of the Honda Reg# 9ZR 443 he scanned what he was to scan while I got my suitcase from the trunk of the car, on going back to the drivers side Man#1 was sitting in the drivers seat shaking his head he got out of the car and in front of all the men standing around and people returning there rental cars started to shout "this car is stinking of smoke" on the top of his voice he then directed his still load remarks to the men standing around, there was talk in a language I did not understand, Man#1 then directed his comments to my he said "You have been smoking in this car" I then informed Man#1 "that I have not smoked in the car as I do not smoke" his reaction to me informing him that I do not smoke was one of I don't believe you, I did inform him that a passenger got in the car with a cigarette and I had informed the passenger that it was a rental and there was no smoking in the car the passenger put the cigarette straight away, but Man#1 still on the top of his voice he kept ranting this car smells of smoke in front of people retuning there cars, and same at the desks it made me feel belittled.
Reviewed: August 4, 2019
Dropped off car and a family member picked me up at drop off center with a rental car from a different company. Dollar attendant refused to let us out of gate. Tried to claim it was one of their cars. Was rude and uncooperative. Took over half hour to get a manager to get gate opened for us.
Reviewed: January 23, 2020
The car was not clean enough. An icecream on the driver door and sticky solution in armrest box.
Reviewed: January 5, 2020
Smooth and Mohammed at the front desk was extremely helpful.
Reviewed: December 3, 2019
Budget informed me that my insurance do not cover road side Assistance and towing is not covered also so window,mirror and Tires are not covered also many other coverage are not included and they asked me to sign
Reviewed: September 20, 2018
Like: The person in the Alamo office helped me to configure the car (folding down and stowing the seats in the van--it was a BIG job that I never would have accomplished on my own). I think his name is Mohamed.
Dislike: Nothing.
Reviewed: March 23, 2018
Like: Car was okay. A new Mustang.
Dislike: I was charged extra 25 USD for being 1 hour late and another 30 something dollars for Surcharge which was not told me during the rental
Reviewed: September 4, 2019
Excellent service end to end, very fast, the car was fantastic.
Reviewed: August 23, 2019
Customer service reps could not have been more helpful. Really pleased with whole experience.
Reviewed: August 7, 2019
Car was great. Hertz also facilitated a late pickup and 1day rental extension due to my flight delay. (i arrived in DC over a day late due to a weather diversion). the did this with no charge.
Reviewed: April 28, 2019
Car not clean enough from inside, asked for delayed service several miles ago
Reviewed: January 22, 2020
Me Cobraron $50 Inter city Fee que no estaba contemplado en la tarifa.
Reviewed: September 16, 2019
Don't understand why so much registration input is needed on pick up when surely all this info could have been inputed on booking
Reviewed: September 10, 2019
yes everything went fine and meet our espectations
Reviewed: September 8, 2019
No issues, smooth pickup and drop off of rental vehicle. Friendly, competent staff.
Reviewed: September 8, 2019
No problems with this car rental, will rent from Thrifty again if the price is right.
Reviewed: October 4, 2019
The counter staff did not seem very friendly but were helpful. The car had lots of little dings and scratches which I had to point out to the guard at the gate.
Reviewed: August 7, 2019
Wait was long to get Rental, Car smelt of smoke and was full of dog hair. was pointed to car and had to take 2 kids, 2 car seats and luggage across the car park to find it. was charged for prepaid gas when i said I did not want it. Was told I would be refunded but 4 days later no sign of refund. Was not made aware of a $100 holding fee when renting the vehicle either.
Reviewed: July 23, 2019
Location not the easiest to find. Signposting could be improved. Car type was upgraded I believe due to the lack of available vehicles. Some damage to supplied vehicle. Windows were filthy internally.
Reviewed: June 26, 2019
They charged for a full tank of gas and it was over half full. They also charged over $200 for a “service fee” on top of what we paid you.
Reviewed: August 21, 2019
Rental car pick-up/drop-off process was relatively smooth. Car pick-up/drop-off process includes an extra step as shuttle bus brings you from DCA to the rental car center but you must wait for and take another shuttle because Advantage location is off-site from rental center. Advantage's prices are usually lower than those at rental car center, which makes up for the extra time needed. Ensure you factor in a little extra time for pick-up/drop-off when choosing off-site rental car companies.
Reviewed: July 13, 2019
I was angry to be charged for a full tank of gas, only to find out that it was three quarters full when I turned it on, and within 10 miles it had dropped to a half a tank. If I had done that upon return, I would have been charged.
Reviewed: June 24, 2019
Staff was terrific! They offered a free upgrade when we arrived. Shuttle was waiting both on pick-up and drop off.
Reviewed: April 18, 2018
Like: The size of the vehicle fits our need
Dislike: Nothing
Reviewed: March 8, 2019
Thank you very much for the superb service. I highly recommend National.
Reviewed: August 13, 2018
Like: The car and service we’re more than awesome!
Reviewed: November 8, 2019
Car had stains on every seat, filthy. At pickup the woman was great!!!
Free shuttle bus
