JUCY CAR RENTAL REVIEWS

I found the car to be a but dated.

The booking process was smooth at the information accurate

Excellent customer service and support

The process was nice and easy. No fuss or dramas.

Best to bite the bullet and go with a tier 1 rental company. By the time you travel to the depot and pay for insurance, you're better off hiring a car based at the airport.

The only thing lacking was a GPS.

It quite small plus on sunday they close too early which is quite disappointing so ending up booking an uber to airport

No the price protecting didn’t help at all

The staff at Jucy were great.

Very good to deal with.

staff you had at cairns depot were excellent car was clean

price drop did work

I was happy. Thank you.

I was happy. Thank you.

Perfect car

No

Pick up at Brisbane airport was not available, had to go back to airport and queue for taxi. Cost was reimbursed which was OK. After leaving Jucy Depot discovered that vehicle was almost empty of fuel. Sent details and photo to Jucy, advised Cairns Depot on dropoff of situation. Still charged for fillup ($146), still awaiting refund!

Smooth booking process.

Service there is exceptional. Very friendly staff, quick and easy booking and had the keys in my hand within 5 minutes.

Everything was booked and organised - I didn't have to fill in any complicated forms or go through the long process of buying additional insurance. All was done and ready to go ; )

Very helpful staff

The hire car was a little beaten up but it didn't cause any issues during the hire. Definitely needed a wheel alignment - the car would casually veer left without correction.

Price Drop saved me a small amount of money (around 5%), but the price of the rental dropped significantly (around 50%) around a week or so before the pickup date which Price Drop couldn't take advantage of.

We had to organise our own movements from the airport to the Jucy pickup point as there was no room in the transfer vehicle?. Excuses were made but we spoke to another worker who suggested they are just lazy!. That, I believe.

I was pleasantly surprised how quickly we got picked up from the airport and how much quicker when dropping off. Their staff were friendly and very helpful. A great service all round.

Excellent booking platform. Plenty of savings and love the Price Protector feature. Will definitely book again for my next trip.

The customer service from Faasala Siofele at Jucys was so helpful & so accommodating to my every need,it was excellent to have a staff member listen to what vehicle would suit me best for what I had planned for my stay in Sydney. Everything went smoothly will definitely recommend Jucy to friends & family & hopefully they deal with Miss Faasala Siofele.

Excellent thank you.

Mud flaps in bad condition. One came loose while travelling at 100km. Headlights poor brightness at night and hard to see.

Unfortunately we had terrible experience with Jucy. It was the only car rental company available , as everything else was fully booked . The car we were given was in horrible condition , very hard to drive. They charged us over $600 for 3 days and most of our last day we spent on one spot unable to start the car. The service provided when your car breakdown was the worse we ever experienced . We we holding on line for 30 min. Then we were told to stay by our car that someone is going to call back.. an hour later still no one called .. so we kept trying to call all different people , even an Jucy shuttle driver , after 2 hours we finally got on hold someone and AAA repair service was organized. .. no one showed up for an hour. Luckily the car "magically" started again otherwise we would be still stuck there now. We drove it straight to the office because we we worried to stop , that it wouldnt start again. The worse thing is that they washed it and put it back for rent. I really feel sorry for who ever gets the same car.

Car was in good condition, clean and drove well.

Booking platform worked well and easy to use. Good deal.