all good except the GPS system that I rented was without charge and had some difficulty driving in a strange city and GPS died on me out of the gate- was fine after I put a full chage on it
Hertz is a absolutely professional with excellent customer care services. It took me less than 10 minutes to do the paperwork and collect my car. Their cars are clean.
About QEEQ:10.0/10
Easyrentcars is my favourite car rental booking website.
I would appreciate it if your staff was more aware of 3rd party booking conditions. Also, I don’t appreciate your staff automatically tacking on a 2 hour charge at drop off when I was on time. I don’t think that I should have to contest a charge that clearly wasn’t necessitated.
About QEEQ:10.0/10
Your re-booking for a better price was excellent. I certainly recommended friends to you when this happened. Also, details about what to expect, and what I should avoid when dealing with the car rental company were very much appreciated.
The car was advertised as SUV but had very little usable space for large luggage due to the shape. Would have preferred if it was advertised as hatch back type or not, booking online didn't have enough details.
The customer service itself was great though, there was no issues with Hertz itself.
Everything was great, beside that I was charged two hours late return and my friend May’s family was charged 1 hour late return fee. When we picked up the car, there was no explanation that the rental was counted by hours. We thought it was very early to return the car by 12 noon. We were staying in the hotel close by waiting for time getting closer to the flight time. We If we were notified that the renting time was counted by hours, we would have returned the car two hours earlier.
We went to the return counter and they said they couldn’t do anything about this situation.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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