HERTZ CAR RENTAL REVIEWS IN CANADA

The man that served us was called Guy and he was great. He made the whole process easy and enjoyable. He is a credit to Hertz.

No problem with booking and a great price

La tarifa final fue muy superior a la contratada porque el vehiculo tenía ruedas normales y necesitábamos ruedas de invierno. Igualmente contratamos seguro a todo riesgo que no se incluia en el precio original.

Chris at the Banff pickup point was excellent. So helpful and patient in showing us all the workings of the car.

Car over all was very clean but found old food like smarties and cornflakes under the seat from previous renters. Also I was unable to reach the Hertz local branch by calling their local line of the Toronto Airport. Kept connecting me to their general line and could not get a hold of anyone to let them know that I can't find their location.

The pick up location was incorrect and caused a lot of undue frustration. The rental cars were in Terminal 1 and not Terminal 3 of the airport.

The servant Alex is very nice.

The servant Alex is very nice.

good easy drop off/ drop in

good, easy, earn miles

Car a bit basic, no airplay. Service great.

Easy to use as always

We didn't arrive to pick the car up at Halifax airport NS until after 1 am but the Hertz representative, Breanna, was absolutely superb,. She was helpful, friendly and stayed late to ensure we got the car. A fantastic way to begin our vacation in spite of long journeys due to delayed flights. Breanna deserves a special tribute and reward from Hertz.

QEEQ we’re brilliant and found me a fantastic deal Hertz gave perfect customer service even given me a choice of car

Winter tyres were extra , putting my rental cost up they tried to upsell a bigger car when I asked for winter tyres , but eventually found one in my class

Did not see the price drop indicator work also the app did not work with very little support when I contacted the Helpsesk for QEEQ about it

The Car was great . It was on the return. I was told to ensure it was brought to the same location and I had informed them that would require some form assistant to either the airport or closest transit. When I returned the car it wS an issue due to it was raining they would not assist in a lift anywhere . After a couple min then they said to take to an other location which wasn't the easiest place to get to as was confusing . They said a ten min drive turned into 30. They would not apply any discounts or hertz rewards as I use them often .

Hertz were very poor at pickup. Delivered a different car then was on the booking. Kept trying to sell me additional insurance, upgrade to car and winter tyres (not necessary for the highway driving we were doing in Calgary). The car did not have a full tank of petrol. We discovered a crack in the windshield within 2km of leaving the airport and Hertz tried to say it was our fault. We returned to the rental location and received the car we originally booked which was not offered when we first arrived. On the contrary, the dropoff process was very quick and smooth and the staff was friendly

They tried to give me a smaller car than what I had booked. When I argued I got given a minivan which was bigger. The car was good but hadn’t been cleaned. It still had rubbish in it from the previous renter and had a horrible smell

QEEQ was great as usual, I can never fault it.

Excellent sevice

Simple .easily completed...

Excellent customer service,and car

The car was what I expected. When i got to the counter to pick the car up, there was no one else, so I didn't have to wait to get some to attend me. The woman was really polite and helped with the situation.

the platform in general is okay, but I was flying from London to Toronto, it was my first time, so I booked a car to be picked up once I landed from the airport itself. After delays with the flight and chaos at the airport I got there 4 hours later than expected and I was told that my booking wasn't at that airport but on another airport in Toronto downtown. I don't blame QEEQ for that, but you guys knew my flights and knew that the airport where the car was picked up wasn't the airport I was landing on. Also, when someone from abroad rents a car, usually they don't know the country, nonetheless anyone would know that Toronto had 2 airports. On my opinion I think you guys should have at least let me know that information, but anyway. After losing my first day due to delays and not being able to pick the car up, Hertz gave me the option to go the day after to pick it up so I wouldn't lose my reservation.

Free upgrade to Hyundai venue which was great, basically like new

Great help when messaging on the chat

Counter service staff was prompt and friendly. She has assisted us with a change of car smoothly and it went smooth on our journey with the car we rented with Hertz.

Price is good compared to other booking platform and hence helped with some savings. Booking app was easy to use.

Fuel system was kind of complex this time.

Order Dodge but finally come from Toyota. Without auto door make open and close door not easy for the side and back doors. The cleanliness inside vehicle is not very good.